Joseph M. Juran, a perspective on past contributions and future impact
Godfrey, A. B., & Kenett, R. S. (2007, October). QUALITY AND RELIABILITY ENGINEERING INTERNATIONAL, Vol. 23, pp. 653–663.
author keywords: J. M. Juran; the Juran Trilogy((R)); management breakthroughs; the pareto principle; six sigma; quality systems; integrated models; cause and effect relationships
TL;DR:
The paper offers an historical perspective of the contributions of J. M. Juran to management science emphasizing aspects of cause and effect relationships and Integrated Models and presents the juran concepts of Management Breakthrough, the Pareto Principle, the Juran Trilogy® and Six Sigma.
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