2019 article
Boundary of Content Ecology: Chatbots, User Experience, Heuristics, and Pedagogy
SIGDOC'19: PROCEEDINGS OF THE 37TH ACM INTERNATIONAL CONFERENCE ON THE DESIGN OF COMMUNICATION.
author keywords: datasets; neural networks; gaze detection; text tagging
TL;DR:
This panel explores how technical communicators design, teach, and evaluate chatbots before discussing lessons about user research, usability testing, information architecture, and new competencies that have to be introduced to prepare technical communication students to work toward/with useful and usable automated content.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Source: Web Of Science
Added: March 30, 2020
The increasing use of AI-powered chatbots has been transforming how technical communicators interact with users, content, and technologies. Menu-based, rule-based, or AI-powered, chatbots help automate customer service and technical support while moving away from more traditional web- or app-based frameworks. This panel explores how technical communicators design, teach, and evaluate chatbots before discussing lessons about user research, usability testing, information architecture, and new competencies that have to be introduced to prepare technical communication students to work toward/with useful and usable automated content.