2020 journal article

Technical Communication is a Social Medium

TECHNICAL COMMUNICATION QUARTERLY, 29(4), 427–439.

By: J. Swarts n 

co-author countries: United States of America πŸ‡ΊπŸ‡Έ
Source: Web Of Science
Added: October 5, 2020

Technical communicators can manage the content users share in online communities, but this is only feasible if the users act like a community with a shared understanding of what the software does. When they do not, users discuss technologies as unsettled objects and rely on technical communication to socially construct them. This research describes such uses of technical communication and argues how professional technical communicators can help.