2016 conference paper

User experience in social justice contexts

SIGDOC 2016 - 34th ACM International Conference on the Design of Communication.

By: D. Walls n 

co-author countries: United States of America πŸ‡ΊπŸ‡Έ

Contributors: D. Walls n 

Source: ORCID
Added: July 17, 2023

This paper draws on existing bodies of literature in technical and professional communication to ground these questions in the unique challenges of social justice centered UX work. First, this paper situates UX development work within the growing body of literature on social justice research within technical communication. Next, the author articulates points of tension and convergence between industry UX "best practices" and social justice UX centered projects in terms of both theory and application. Specifically, the author focuses on the differences of development cycles and user advocacy/representation in social justice UX contexts as opposed to more typical of UX development work. The author concludes the paper by articulating challenges and opportunities for UX developers interested in social justice communication design work.