Lori F. Scancorelli

Wogalter, M. S., Begley, P. B., Scancorelli, L. F., & Brelsford, J. W. (1997, June). Effectiveness of elevator service signs: Measurement of perceived understandability, willingness to comply and behaviour. APPLIED ERGONOMICS, Vol. 28, pp. 181–187. https://doi.org/10.1016/S0003-6870(96)00063-4