@book{digital government principles and best practices_2004, publisher={Hershey, PA: Idea Group Pub}, year={2004} }
 @book{digital government: principles and best practices_2004, ISBN={1591401224}, publisher={Hershey, PA: Idea Group Publishing}, year={2004} }
 @misc{pavlichev_2002, title={Dragon NaturallySpeaking 5 - Dragon NaturallyMobile Recorder}, volume={20}, number={1}, journal={Social Science Computer Review}, author={Pavlichev, A.}, year={2002}, pages={93–98} }