@article{chang_2004, title={Leading the Way into the Future with Web Site Design and Services ? North Carolina State University Libraries, Raleigh, NC}, journal={Library marketing that works (1st ed.)}, publisher={New York: Neal-Schuman Publishers}, author={Chang, M.}, year={2004}, pages={209–212} }
 @inproceedings{chang_zack_2002, title={A Virtual library tour using XML}, number={2002}, booktitle={Internet librarian 2002: Collected presentations, Palm Springs, California, November 4-6, 2002}, publisher={Medford, NJ: Information Today, Inc.}, author={Chang, M. and Zack, T.}, year={2002}, pages={27–30} }