@inbook{letarte_pennell_hamlett_2004, title={Creating career paths for cataloging support staff}, booktitle={Innovative redesign and reorganization of library technical services: Case studies and paths for the future}, publisher={Englewood, CO: Libraries Unlimited}, author={Letarte, K. M. and Pennell, C. and Hamlett, S.}, year={2004}, pages={275–305} }