@article{ashmore_collins_hutchins_whittenberger_2021, title={Life Cycle Package Management for Print and Electronic Resources: Cross-training a Customer-oriented Technical Services Team}, volume={42}, url={http://www.scopus.com/inward/record.url?eid=2-s2.0-85099058739&partnerID=MN8TOARS}, DOI={10.1108/s0732-067120210000042008}, abstractNote={Several years ago, North Carolina State (NC State) University Libraries technical services department, Acquisitions & Discovery (AD staff ownership of packages; and improved staff follow-through, consistency, and ability to troubleshoot. Key positions were reimagined to support this effort. This included the creation of a staff package manager role in the serials unit to provide oversight of e-journal packages, distribute work to staff, and create and maintain an information dashboard (the Electronic Resources Hub) for staff as well as for other stakeholder departments across the libraries. The monographs unit has recently adopted a similar integrated approach to manage NC State's growing collection of e-books. This chapter will outline AD describe the associated tools and technologies used for support; and discuss lessons learned. Benefits will be discussed to illustrate how other libraries might transform their electronic resource management operations by using a package management strategy.}, journal={Advances in Library Administration and Organization}, publisher={Emerald Publishing Limited}, author={Ashmore, Beth and Collins, Maria and Hutchins, Christenna and Whittenberger, Lynn}, year={2021}, month={Jan}, pages={83–102} }
 @article{hutchins_minchew_2016, title={Pulling It All Together: Using CORAL ERM for Serials Acquisitions Management}, volume={42}, ISSN={["1879-095X"]}, url={http://www.scopus.com/inward/record.url?eid=2-s2.0-84990861407&partnerID=MN8TOARS}, DOI={10.1080/00987913.2016.1212457}, abstractNote={ABSTRACT In late 2015, the Serials Unit of the North Carolina State University Libraries Acquisitions & Discovery department began using CORAL as a workflow tool for tracking and processing new orders. While still in a pilot phase, CORAL has proven to be a great improvement on previous tools used to facilitate this work. In their 2016 North Carolina Serials Conference presentation, Hutchins and Minchew reviewed CORAL itself, prior serials new order management workflows and their transition to CORAL, and how the open source electronic resource management system is aiding in the management of the complex sets of steps and individual handoffs involved in serials new orders at North Carolina State University.}, number={3}, journal={SERIALS REVIEW}, publisher={Informa UK Limited}, author={Hutchins, Christenna and Minchew, Tessa}, year={2016}, pages={216–221} }