Glenn B. Voss

Works (14)

Updated: July 5th, 2023 16:03
Download BibTeX Download Plain Text View JSON

2009 journal article

How do price range shoppers differ from reference price point shoppers?

JOURNAL OF BUSINESS RESEARCH, 62(1), 31–38.

By: S. Moon n & G. Voss*

co-author countries: United States of America 🇺🇸
author keywords: Price range model; Reference price; Price perception; Customer segmentation and profiling
Source: Web Of Science
Added: August 6, 2018

2008 journal article

The effects of slack resources and environmental threat on product exploration and exploitation

Academy of Management Journal, 51(1), 147–164.

By: G. Voss, D. Sirdeshmukh & Z. Voss

Source: NC State University Libraries
Added: August 6, 2018

2007 journal article

SERVCON: Development and validation of a multidimensional service convenience scale

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 35(1), 144–156.

By: K. Seiders*, G. Voss n, A. Godfrey* & D. Grewal *

co-author countries: United States of America 🇺🇸
author keywords: service convenience; scale development; services marketing; retailing; customer satisfaction; service quality
Source: Web Of Science
Added: August 6, 2018

2006 journal article

Organizational identity and firm performance: What happens when leaders disagree about "who we are?"

ORGANIZATION SCIENCE, 17(6), 741–755.

By: Z. Voss *, D. Cable* & G. Voss n

co-author countries: United States of America 🇺🇸
author keywords: conflict management; organizational identity; organizational values; nonprofit arts industry
Source: Web Of Science
Added: August 6, 2018

2005 journal article

Do satisfied customers buy more? Examining moderating influences in a retailing context

JOURNAL OF MARKETING, 69(4), 26–43.

By: K. Seiders*, G. Voss n, D. Grewal * & A. Godfrey*

co-author countries: United States of America 🇺🇸
Source: Web Of Science
Added: August 6, 2018

2003 journal article

Conducting measurement validation with experimental data: Cautions and recommendations

MARKETING LETTERS, 14(1), 59–73.

By: G. Voss n & A. Parasuraman n

co-author countries: United States of America 🇺🇸
author keywords: measurement validation; factor analysis; reliability; pooling bias
Source: Web Of Science
Added: August 6, 2018

2003 journal article

Determinants of online channel use and overall satisfaction with a relational, multichannel service provider

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 31(4), 448–458.

By: M. Montoya-Weiss n, G. Voss n & D. Grewal *

co-author countries: United States of America 🇺🇸
author keywords: online channel use; multichannel satisfaction
Source: Web Of Science
Added: August 6, 2018

2003 journal article

Exploring the effect of retail sector and firm characteristics on retail price promotion strategy

JOURNAL OF RETAILING, 79(1), 37–52.

By: G. Voss n & K. Seiders*

co-author countries: United States of America 🇺🇸
author keywords: retail price promotion strategy; EDLP; assortment heterogeneity; perishability
Source: Web Of Science
Added: August 6, 2018

2003 journal article

Formulating interesting research questions

Journal of the Academy of Marketing Science, 31(3), 356–359.

By: G. Voss

Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores

JOURNAL OF RETAILING, 79(4), 259–268.

By: D. Grewal *, J. Baker*, M. Levy* & G. Voss n

co-author countries: United States of America 🇺🇸
author keywords: atmosphere; customer; service; patronage
Source: Web Of Science
Added: August 6, 2018

2002 journal article

The influence of multiple store environment cues on perceived merchandise value and patronage intentions

JOURNAL OF MARKETING, 66(2), 120–141.

By: J. Baker*, A. Parasuraman*, D. Grewal * & G. Voss n

co-author countries: United States of America 🇺🇸
Source: Web Of Science
Added: August 6, 2018

2000 journal article

Linking organizational values to relationships with external constituents: A study of nonprofit professional theatres

ORGANIZATION SCIENCE, 11(3), 330–347.

By: G. Voss n, D. Cable* & Z. Voss *

co-author countries: United States of America 🇺🇸
author keywords: organizational values; organizational culture; organizational relationships; relationship marketing; non-profit professional theaters
Source: Web Of Science
Added: August 6, 2018

2000 journal article

Strategic orientation and firm performance in an artistic environment

JOURNAL OF MARKETING, 64(1), 67–83.

By: G. Voss n & Z. Voss *

co-author countries: United States of America 🇺🇸
Source: Web Of Science
Added: August 6, 2018

1998 journal article

The roles of price, performance, and expectations in determining satisfaction in service exchanges

JOURNAL OF MARKETING, 62(4), 46–61.

By: G. Voss n, A. Parasuraman* & D. Grewal *

co-author countries: Latvia 🇱🇻 United States of America 🇺🇸
Source: Web Of Science
Added: August 6, 2018