Works (14)

2009 journal article

How do price range shoppers differ from reference price point shoppers?

Journal of Business Research, 62(1), 31–38.

By: S. Moon & G. Voss

Source: NC State University Libraries
Added: August 6, 2018

2008 journal article

The effects of slack resources and environmental threat on product exploration and exploitation

Academy of Management Journal, 51(1), 147–164.

By: G. Voss, D. Sirdeshmukh & Z. Voss

Source: NC State University Libraries
Added: August 6, 2018

2007 journal article

SERVCON: Development and validation of a multidimensional service convenience scale

Journal of the Academy of Marketing Science, 35(1), 144–156.

By: K. Seiders, G. Voss, A. Godfrey & D. Grewal

Source: NC State University Libraries
Added: August 6, 2018

2006 journal article

Organizational identity and firm performance: What happens when leaders disagree about 'who we are?'

Organization Science, 17(6), 741–755.

By: Z. Voss, D. Cable & G. Voss

Source: NC State University Libraries
Added: August 6, 2018

2005 journal article

Do satisfied customers buy more? Examining moderating influences in a retailing context

Journal of Marketing, 69(4), 26–43.

By: K. Seiders, G. Voss, D. Grewal & A. Godfrey

Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

Conducting measurement validation with experimental data: Cautions and recommendations

Marketing Letters, 14(1), 59–73.

By: G. Voss & A. Parasuraman

Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

Determinants of online channel use and overall satisfaction with a relational, multichannel service provider

Journal of the Academy of Marketing Science, 31(4), 448–458.

By: M. Montoya-Weiss, G. Voss & D. Grewal

Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

Exploring the effect of retail sector and firm characteristics on retail price promotion strategy

Journal of Retailing, 79(1), 37–52.

By: G. Voss & K. Seiders

Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

Formulating interesting research questions

Journal of the Academy of Marketing Science, 31(3), 356–359.

By: G. Voss

Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores

Journal of Retailing, 79(4), 259–268.

By: D. Grewal, J. Baker, M. Levy & G. Voss

Source: NC State University Libraries
Added: August 6, 2018

2002 journal article

The influence of multiple store environment cues on perceived merchandise value and patronage intentions

Journal of Marketing, 66(2), 120–141.

By: J. Baker, A. Parasuraman, D. Grewal & G. Voss

Source: NC State University Libraries
Added: August 6, 2018

2000 journal article

Linking organizational values to relationships with external constituents: A study of nonprofit professional theatres

Organization Science, 11(3), 330–347.

By: G. Voss, D. Cable & Z. Voss

Source: NC State University Libraries
Added: August 6, 2018

2000 journal article

Strategic orientation and firm performance in an artistic environment

Journal of Marketing, 64(1), 67–83.

By: G. Voss & Z. Voss

Source: NC State University Libraries
Added: August 6, 2018

1998 journal article

The roles of price, performance, and expectations in determining satisfaction in service exchanges

Journal of Marketing, 62(4), 46–61.

By: G. Voss, A. Parasuraman & D. Grewal

Source: NC State University Libraries
Added: August 6, 2018