Glenn B. Voss

Works (14)

Updated: July 5th, 2023 16:03

2008 journal article

How do price range shoppers differ from reference price point shoppers?

JOURNAL OF BUSINESS RESEARCH, 62(1), 31–38.

By: S. Moon n & G. Voss*

author keywords: Price range model; Reference price; Price perception; Customer segmentation and profiling
Source: Web Of Science
Added: August 6, 2018

2008 journal article

The effects of slack resources and environmental threat on product exploration and exploitation

Academy of Management Journal, 51(1), 147–164.

By: G. Voss, D. Sirdeshmukh & Z. Voss

Source: NC State University Libraries
Added: August 6, 2018

2007 journal article

SERVCON: Development and validation of a multidimensional service convenience scale

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 35(1), 144–156.

By: K. Seiders*, G. Voss n, A. Godfrey* & D. Grewal *

author keywords: service convenience; scale development; services marketing; retailing; customer satisfaction; service quality
Source: Web Of Science
Added: August 6, 2018

2006 journal article

Organizational identity and firm performance: What happens when leaders disagree about "who we are?"

ORGANIZATION SCIENCE, 17(6), 741–755.

By: Z. Voss *, D. Cable* & G. Voss n

author keywords: conflict management; organizational identity; organizational values; nonprofit arts industry
TL;DR: Results generally support the perspective that leaders should actively promote a single identity, and that organizational performance was lowest when disagreement about identity was extreme. (via Semantic Scholar)
UN Sustainable Development Goals Color Wheel
UN Sustainable Development Goal Categories
1. No Poverty (OpenAlex)
Source: Web Of Science
Added: August 6, 2018

2005 journal article

Do satisfied customers buy more? Examining moderating influences in a retailing context

JOURNAL OF MARKETING, 69(4), 26–43.

By: K. Seiders*, G. Voss n, D. Grewal * & A. Godfrey*

Source: Web Of Science
Added: August 6, 2018

2003 journal article

Conducting measurement validation with experimental data: Cautions and recommendations

MARKETING LETTERS, 14(1), 59–73.

By: G. Voss n & A. Parasuraman n

author keywords: measurement validation; factor analysis; reliability; pooling bias
TL;DR: It is illustrated that pooling data can bias correlation and alpha coefficients, even when the data exhibit homogeneous covariance structures across treatment cells, while three alternative approaches to conducting measurement validation that control for pooling bias are examined. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

2003 journal article

Determinants of online channel use and overall satisfaction with a relational, multichannel service provider

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 31(4), 448–458.

By: M. Montoya-Weiss n, G. Voss n & D. Grewal *

author keywords: online channel use; multichannel satisfaction
TL;DR: Insight is offered into the trade-offs that multichannel service providers face as they attempt to influence online channel use while maintaining or enhancing overall customer satisfaction. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

2003 journal article

Exploring the effect of retail sector and firm characteristics on retail price promotion strategy

JOURNAL OF RETAILING, 79(1), 37–52.

By: G. Voss n & K. Seiders*

author keywords: retail price promotion strategy; EDLP; assortment heterogeneity; perishability
Source: Web Of Science
Added: August 6, 2018

2003 journal article

Formulating interesting research questions

Journal of the Academy of Marketing Science, 31(3), 356–359.

By: G. Voss

Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores

JOURNAL OF RETAILING, 79(4), 259–268.

By: D. Grewal *, J. Baker*, M. Levy * & G. Voss n

author keywords: atmosphere; customer; service; patronage
UN Sustainable Development Goals Color Wheel
UN Sustainable Development Goal Categories
5. Gender Equality (OpenAlex)
Source: Web Of Science
Added: August 6, 2018

2002 journal article

The influence of multiple store environment cues on perceived merchandise value and patronage intentions

JOURNAL OF MARKETING, 66(2), 120–141.

By: J. Baker*, A. Parasuraman*, D. Grewal * & G. Voss n

Source: Web Of Science
Added: August 6, 2018

2000 journal article

Linking organizational values to relationships with external constituents: A study of nonprofit professional theatres

ORGANIZATION SCIENCE, 11(3), 330–347.

By: G. Voss n, D. Cable* & Z. Voss *

author keywords: organizational values; organizational culture; organizational relationships; relationship marketing; non-profit professional theaters
Source: Web Of Science
Added: August 6, 2018

2000 journal article

Strategic orientation and firm performance in an artistic environment

JOURNAL OF MARKETING, 64(1), 67–83.

By: G. Voss n & Z. Voss *

UN Sustainable Development Goals Color Wheel
UN Sustainable Development Goal Categories
Source: Web Of Science
Added: August 6, 2018

1998 journal article

The roles of price, performance, and expectations in determining satisfaction in service exchanges

JOURNAL OF MARKETING, 62(4), 46–61.

By: G. Voss n, A. Parasuraman* & D. Grewal *

Source: Web Of Science
Added: August 6, 2018

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