Glenn B. Voss
Works (14)
Updated: April 11th, 2023 10:13
2009 journal article
How do price range shoppers differ from reference price point shoppers?
JOURNAL OF BUSINESS RESEARCH, 62(1), 31–38.
author keywords: Price range model; Reference price; Price perception; Customer segmentation and profiling
citeseerx.ist.psu.edu (repository)
Source: Web Of Science
Added: August 6, 2018
2008 journal article
The effects of slack resources and environmental threat on product exploration and exploitation
Academy of Management Journal, 51(1), 147–164.
Source: NC State University Libraries
Added: August 6, 2018
2007 journal article
SERVCON: Development and validation of a multidimensional service convenience scale
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 35(1), 144–156.
author keywords: service convenience; scale development; services marketing; retailing; customer satisfaction; service quality
Source: Web Of Science
Added: August 6, 2018
2006 journal article
Organizational identity and firm performance: What happens when leaders disagree about "who we are?"
ORGANIZATION SCIENCE, 17(6), 741–755.
author keywords: conflict management; organizational identity; organizational values; nonprofit arts industry
Source: Web Of Science
Added: August 6, 2018
2005 journal article
Do satisfied customers buy more? Examining moderating influences in a retailing context
JOURNAL OF MARKETING, 69(4), 26–43.
Source: Web Of Science
Added: August 6, 2018
2003 journal article
Conducting measurement validation with experimental data: Cautions and recommendations
MARKETING LETTERS, 14(1), 59–73.
author keywords: measurement validation; factor analysis; reliability; pooling bias
Source: Web Of Science
Added: August 6, 2018
2003 journal article
Determinants of online channel use and overall satisfaction with a relational, multichannel service provider
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 31(4), 448–458.
author keywords: online channel use; multichannel satisfaction
Source: Web Of Science
Added: August 6, 2018
2003 journal article
Exploring the effect of retail sector and firm characteristics on retail price promotion strategy
JOURNAL OF RETAILING, 79(1), 37–52.
author keywords: retail price promotion strategy; EDLP; assortment heterogeneity; perishability
Source: Web Of Science
Added: August 6, 2018
2003 journal article
Formulating interesting research questions
Journal of the Academy of Marketing Science, 31(3), 356–359.
Source: NC State University Libraries
Added: August 6, 2018
2003 journal article
The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
JOURNAL OF RETAILING, 79(4), 259–268.
author keywords: atmosphere; customer; service; patronage
Source: Web Of Science
Added: August 6, 2018
2002 journal article
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
JOURNAL OF MARKETING, 66(2), 120–141.
Source: Web Of Science
Added: August 6, 2018
2000 journal article
Linking organizational values to relationships with external constituents: A study of nonprofit professional theatres
ORGANIZATION SCIENCE, 11(3), 330–347.
author keywords: organizational values; organizational culture; organizational relationships; relationship marketing; non-profit professional theaters
Source: Web Of Science
Added: August 6, 2018
2000 journal article
Strategic orientation and firm performance in an artistic environment
JOURNAL OF MARKETING, 64(1), 67–83.
Source: Web Of Science
Added: August 6, 2018
1998 journal article
The roles of price, performance, and expectations in determining satisfaction in service exchanges
JOURNAL OF MARKETING, 62(4), 46–61.
Source: Web Of Science
Added: August 6, 2018
