2009 journal article
How do price range shoppers differ from reference price point shoppers?
JOURNAL OF BUSINESS RESEARCH, 62(1), 31β38.
2008 journal article
The effects of slack resources and environmental threat on product exploration and exploitation
Academy of Management Journal, 51(1), 147β164.
2007 journal article
SERVCON: Development and validation of a multidimensional service convenience scale
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 35(1), 144β156.
2006 journal article
Organizational identity and firm performance: What happens when leaders disagree about "who we are?"
ORGANIZATION SCIENCE, 17(6), 741β755.
2005 journal article
Do satisfied customers buy more? Examining moderating influences in a retailing context
JOURNAL OF MARKETING, 69(4), 26β43.
2003 journal article
Conducting measurement validation with experimental data: Cautions and recommendations
MARKETING LETTERS, 14(1), 59β73.
2003 journal article
Determinants of online channel use and overall satisfaction with a relational, multichannel service provider
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 31(4), 448β458.
2003 journal article
Exploring the effect of retail sector and firm characteristics on retail price promotion strategy
JOURNAL OF RETAILING, 79(1), 37β52.
2003 journal article
Formulating interesting research questions
Journal of the Academy of Marketing Science, 31(3), 356β359.
2003 journal article
The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
JOURNAL OF RETAILING, 79(4), 259β268.
2002 journal article
The influence of multiple store environment cues on perceived merchandise value and patronage intentions
JOURNAL OF MARKETING, 66(2), 120β141.
2000 journal article
Linking organizational values to relationships with external constituents: A study of nonprofit professional theatres
ORGANIZATION SCIENCE, 11(3), 330β347.
2000 journal article
Strategic orientation and firm performance in an artistic environment
JOURNAL OF MARKETING, 64(1), 67β83.
1998 journal article
The roles of price, performance, and expectations in determining satisfaction in service exchanges
JOURNAL OF MARKETING, 62(4), 46β61.