@book{katz jameson_hannah_2022, place={Berlin}, title={Contemporary Trends in Conflict and Communication: Technology and Social Media}, ISBN={9783110687262}, url={http://dx.doi.org/10.1515/9783110687262}, DOI={10.1515/9783110687262}, abstractNote={Contemporary Trends in Conflict and Communication: Technology and Social Media examines the myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, on private social enterprise spaces, or through formal online dispute resolution (ODR) technologies. We were experiencing the increase of conflict communication in hybrid spaces prior to the COVID-19 pandemic, yet the global lockdown that shifted everyone to remote teaching, learning, and working heightened our attention to the impact of technology and social media on conflict dynamics. While social media is often implicated in the spread of alternative facts, false news, and intimidation, technology and new media also have the capacity to enhance and transform conflict communication in education, workplace, and socio-political settings. The contributors to this volume showcase cutting-edge research that helps us make sense of the times we are living in and is organized in three sections: (1) Using technology to promote dialogue and collaboration, (2) Conflict communication on social media, (3) Online conflict management in education, training, and practice. This collection is relevant to scholars of conflict studies as it highlights key trends and areas for future research to improve conflict communication, dialogue, and collaboration and proposes ideas for using technology and social media to transform and connect rather than polarize and divide.}, publisher={De Gruyter}, year={2022}, month={Jul} }
 @book{jameson_tyler_vogel_joines_2020, place={UK}, title={Facilitating interdisciplinary collaboration among the intelligence community, academy, and industry Newcastle upon Tyne}, publisher={Cambridge Scholars Publishing}, year={2020} }
 @article{jameson_lee_2020, title={Introduction to the Special Issue on Dialogue 2.0: New Perspectives, Enduring Challenges, and Promising Directions}, url={https://doi.org/10.1177/2056305120984468}, DOI={10.1177/2056305120984468}, abstractNote={The current state of polarization evidenced in communication around race, politics, criminal justice, immigration, health care, and other critical social issues highlights the challenges of talking about our most enduring, “wicked” problems. This increased polarization has been shown to result in self-monitoring of media consumption (both traditional and social) such that people are more likely to engage with sources that support existing beliefs rather than seek information that crosses views and values. The motivation for this special issue came from an interdisciplinary symposium hosted by North Carolina State University’s Communication, Rhetoric and Digital Media (CRDM) doctoral program that took place from 28 March to 30 March 2019 and included participants from across the United States. The symposium was titled “Dialog 2.0: Social Movements, Online Communication and Transformation.” The seven articles that comprise this special issue include symposium participants along with the voices of other scholars around the world who are thinking about and investigating social media and dialogic communication. While the authors in this special issue offer different conceptions of dialogue, it is broadly conceived as communication that is inclusive of multiple voices (especially those that have been marginalized) and aimed at improving understanding rather than persuading or “winning.”}, journal={Social Media + Society}, author={Jameson, Jessica Katz and Lee, Nicole M.}, year={2020}, month={Oct} }
 @article{harel_jameson_maoz_2020, title={The Normalization of Hatred: Identity, Affective Polarization, and Dehumanization on Facebook in the Context of Intractable Political Conflict}, url={https://doi.org/10.1177/2056305120913983}, DOI={10.1177/2056305120913983}, abstractNote={Our study uses a qualitative analysis of social media discourse on a Facebook page to demonstrate how the phenomena of affective polarization and dehumanization are manifested through participation in a homogeneous enclave, or echo chamber. We employ Northrup’s theory of identity in intractable conflict to show how users express their desire for psychological and physical separation from the other and use dehumanizing language that normalizes potentially dangerous levels of hatred during their participation on a Facebook page. This study contributes to our understanding of the link between identity, affective polarization, and dehumanization.}, journal={Social Media + Society}, author={Harel, Tal Orian and Jameson, Jessica Katz and Maoz, Ifat}, year={2020}, month={Apr} }
 @inbook{jameson_2019, place={London}, title={Chapter 16 - Conflict}, DOI={https://doi.org/10.4324/9780203703625}, booktitle={Origins and Traditions of Organizational Communication: A Comprehensive Introduction to the Field}, publisher={Routledge}, author={Jameson, J.K.}, editor={Nicotera, Anne M.Editor}, year={2019} }
 @article{typhina_jameson_2019, title={Participatory mapping method: improving collaboration through attention to collective identity}, ISSN={["1479-5752"]}, DOI={10.1080/00909882.2019.1693610}, abstractNote={ABSTRACT This study aimed to develop a methodology for scholars and practitioners interested in facilitating collaboration within organizations crossing disciplines, sectors, and geographic boundaries, also called cross-sector partnerships (XSP). The authors developed a three-stage methodology, called participatory mapping, that supports the development of a XSP's collective identity by recognizing shared goals and the mechanisms to achieve them. The participatory mapping method guides XSP members in mapping, negotiating, and ritualizing elements of their collective identity. Study outcomes align with findings of previous research, yet they also offer new insights. The authors recommend approaching XSPs as ecosystems in constant flux, recognizing how member turnover, and changing projects make living narratives and tacit knowledge critical aspects of XSPs that require ongoing management from dedicated staff.}, journal={JOURNAL OF APPLIED COMMUNICATION RESEARCH}, author={Typhina, Eli and Jameson, Jessica Katz}, year={2019}, month={Nov} }
 @article{coggburn_daley_jameson_berry-james_2018, title={Assessing the Six-Factor Model of Organizational Justice in the Context of Workplace Mediation}, volume={40}, ISSN={0734-371X 1552-759X}, url={http://dx.doi.org/10.1177/0734371X18816758}, DOI={10.1177/0734371X18816758}, abstractNote={Applying the six-factor model of organizational justice, this study examines the relationship between disputants’ (i.e., grievants and respondents) perceptions of organizational justice and satisfaction with workplace mediation. Using secondary data, collected postmediation from participants in the (former) North Carolina Department of Correction’s (DOC) mediation process, the findings show that perceptions of organizational justice and mediation satisfaction are high for both grievants and, especially, respondents. Logistic regression results find statistically significant relationships between mediation satisfaction and three factors of organizational justice—distributive justice, procedural justice–process, and disputant–disputant interpersonal justice—as well as unexpected results for procedural justice–mediator and disputant–mediator interpersonal justice.}, number={3}, journal={Review of Public Personnel Administration}, publisher={SAGE Publications}, author={Coggburn, Jerrell D. and Daley, Dennis M. and Jameson, Jessica Katz and Berry-James, RaJade M.}, year={2018}, month={Dec}, pages={0734371X1881675} }
 @article{jameson_2018, title={Background and practical guidance for managing conflict with mediation.}, volume={24}, url={https://doi.org/10.1037/pac0000280}, DOI={10.1037/pac0000280}, number={1}, journal={Peace and Conflict: Journal of Peace Psychology}, publisher={American Psychological Association (APA)}, author={Jameson, Jessica Katz}, year={2018}, month={Feb}, pages={123–123} }
 @article{jameson_brinkert_raines_2018, title={Beyond the Bridge: Transforming Conflict Research, Education, and Practice by Transcending Barriers-Honoring the Contributions of Tricia S. Jones}, volume={11}, ISSN={1750-4708}, url={http://dx.doi.org/10.1111/ncmr.12120}, DOI={10.1111/ncmr.12120}, abstractNote={In this tribute to the 2004 recipient of the International Association for Conflict Management’s Jeffrey Z. Rubin Theory-to-Practice Award, we honor the work of Tricia S. Jones. Having worked with Trish as grad students, research and practice collaborators, and journal editors, we highlight her unique contributions to conflict resolution education, the role of emotion in conflict, and conflict coaching. We also celebrate her ability to transcend both disciplinary and academic–practitioner barriers as she elevates the importance of communication research.}, number={2}, journal={Negotiation and Conflict Management Research}, publisher={Wiley}, author={Jameson, Jessica Katz and Brinkert, Ross and Raines, Susan S.}, year={2018}, month={Feb}, pages={115–129} }
 @article{malizia_jameson_2018, title={Hidden in plain view: The impact of mediation on the mediator and implications for conflict resolution education}, volume={35}, ISSN={1536-5581}, url={http://dx.doi.org/10.1002/crq.21212}, DOI={10.1002/crq.21212}, abstractNote={Empirical evidence shows that middle and high school students trained to be peer mediators experience improved communication skills, increased empathy, enhanced self-esteem, and improved academic performance. Yet scholars have not examined whether these benefits extend to mediators in other contexts. This article presents empirical evidence and theoretical support for the inference that mediation training and practice have a positive impact on the emotional well-being of the mediator. Given the documented increase of mental health challenges in today's society, this largely untapped potential of mediation to improve the well-being of the mediator has significant implications for conflict resolution education.}, number={3}, journal={Conflict Resolution Quarterly}, publisher={Wiley}, author={Malizia, Deborah A. and Jameson, Jessica Katz}, year={2018}, month={Jan}, pages={301–318} }
 @misc{jameson_2018, title={How to resolve conflict: A practical mediation manual}, volume={24}, number={1}, journal={Peace and Conflict-Journal of Peace Psychology}, author={Jameson, J. K.}, year={2018}, pages={123–123} }
 @misc{jameson_2017, title={Conflict, Organizational}, ISBN={9781118955604 9781118955567}, url={http://dx.doi.org/10.1002/9781118955567.wbieoc038}, DOI={10.1002/9781118955567.wbieoc038}, abstractNote={Conflict is a natural and often necessary part of organizational communication. The topic has attracted a number of scholars from different theoretical perspectives. Traditional communication scholarship examines the antecedents, features, and consequences of constructive and destructive conflict. Research from cultural interpretive and critical orientations examines organizational discourse and narratives, and explores how communication constructs conflict, relationships, and organizations. Organizational conflict scholarship explores the complexity of overlapping relationships among individual, group, and organizational levels of analysis and investigates how conflict is experienced; it also examines conflict's role in reifying power relationships, resistance, and organizational transformation.}, journal={The International Encyclopedia of Organizational Communication}, publisher={John Wiley & Sons, Inc.}, author={Jameson, Jessica Katz}, year={2017}, month={Mar}, pages={1–20} }
 @inbook{jameson_berry-james_daley_coggburn_2017, place={London}, title={Effectiveness of Mediation in the State Agency Grievance Process}, DOI={10.4324/9781315648330}, booktitle={The Mediation Handbook: Research, theory, and Practice}, publisher={Routledge}, author={Jameson, J.K. and Berry-James, R.M. and Daley, D.M. and Coggburn, J.D.}, editor={Georgakopoulos, A.Editor}, year={2017} }
 @inbook{pitts_jameson_2017, title={Promoting ontological insecurity to transform the governance of science}, booktitle={Communication and conflict transformation: Leading-edge thoughts, practices, & engagements}, publisher={Lexington Books}, author={Pitts, E.A. and Jameson, J.K.}, editor={Kellett, P. and Matyok, T.Editors}, year={2017} }
 @article{vogel_jameson_tyler_joines_evans_rendon_2017, title={The Importance of Organizational Innovation and Adaptation in Building Academic–Industry–Intelligence Collaboration: Observations from the Laboratory for Analytic Sciences}, volume={19}, ISSN={2380-0992 2380-100X}, url={http://dx.doi.org/10.1080/23800992.2017.1384676}, DOI={10.1080/23800992.2017.1384676}, abstractNote={ABSTRACT This article discusses the establishment and development of the Laboratory for Analytic Sciences (LAS), a unique site of academic–industry–intelligence collaboration, established in 2013 by the National Security Agency (NSA) and located on the campus of North Carolina State University. Since 2014, the authors have been participant-observers of LAS research teams. This article describes how inter-institutional, interdisciplinary collaboration has developed at LAS, drawing on multi-year data involving observations, surveys, and interviews that the authors have collected. LAS provides an opportunity to study the operationalization of an academic–intelligence collaboration and gather lessons learned in order to inform future collaborative efforts by the U.S. intelligence community. What this article reveals is the importance of organizational innovation and adaptation in light of various challenges that emerge in inter-institutional and interdisciplinary collaboration.}, number={3}, journal={The International Journal of Intelligence, Security, and Public Affairs}, publisher={Informa UK Limited}, author={Vogel, Kathleen M. and Jameson, Jessica Katz and Tyler, Beverly B. and Joines, Sharon and Evans, Brian M. and Rendon, Hector}, year={2017}, month={Sep}, pages={171–196} }
 @article{redmond_jameson_binder_2016, title={How Superior-Subordinate Relationship Quality and Conflict Management Styles Influence an Employee's Use of Upward Dissent Tactics}, volume={9}, ISSN={["1750-4716"]}, url={https://publons.com/publon/21063764/}, DOI={10.1111/ncmr.12072}, abstractNote={This study examined employees’ use of upward dissent tactics to express disagreement with organizational policies or practices to their supervisors. Employees (N = 242) from three organizations completed a survey instrument in which they reported the types of upward dissent tactics and types of conflict management styles they used with their supervisors as well as their perceptions of the quality of those relationships. The integrating conflict management style was positively correlated with the prosocial dissent tactic and negatively correlated with the threatening resignation dissent tactic. The dominating conflict management style was positively correlated with threatening resignation, circumvention, and repetition dissent tactics. When looking at relationships between the use of upward dissent tactics, superior–subordinate relationship quality, and conflict management styles, we found that conflict management styles were a stronger predictor of the use of upward dissent tactics than superior–subordinate relationship quality. Implications for employee voice are discussed.}, number={2}, journal={NEGOTIATION AND CONFLICT MANAGEMENT RESEARCH}, author={Redmond, Valeska and Jameson, Jessica Katz and Binder, Andrew R.}, year={2016}, month={May}, pages={158–176} }
 @misc{jameson_2015, title={Hospital Staff Communication}, ISBN={9781118540190 9781118306055}, url={http://dx.doi.org/10.1002/9781118540190.wbeic073}, DOI={10.1002/9781118540190.wbeic073}, abstractNote={Hospital staff communication refers to the interaction among healthcare providers: nurses, doctors, pharmacists, social workers, psychologists, and other specialists who share information and coordinate activities to ensure the safety and care of patients. Due to the importance of effective hospital staff communication, medical schools require communication skills training. This need has led to a robust subdiscipline of health communication, and interpersonal communication research in this area includes communication among nurses, communication between doctors, nurses, and other specialists, and communication within cross-disciplinary medical teams. 
 
 
Keywords: 
 
conflict management; 
gender; 
healthcare; 
health communication; 
intergroup communication}, journal={The International Encyclopedia of Interpersonal Communication}, publisher={John Wiley & Sons, Inc.}, author={Jameson, Jessica Katz}, year={2015}, month={Dec}, pages={1–6} }
 @inbook{jameson_2015, place={New York, NY}, title={Meeting madness}, ISBN={9781433126901}, booktitle={Case studies of nonprofit organizations and volunteers}, publisher={Peter Lang Publishing}, author={Jameson, J.K.}, editor={Smith, J.M. and Kramer, M.W.Editors}, year={2015}, pages={88–93} }
 @article{lee jenni_peterson_katz jameson_cubbage_2015, title={Military Perspectives on Public Relations Related to Environmental Issues}, volume={27}, ISSN={1062-726X 1532-754X}, url={http://dx.doi.org/10.1080/1062726X.2015.1027770}, DOI={10.1080/1062726x.2015.1027770}, abstractNote={Environmental management decisions on United States military lands are becoming increasingly important. We used qualitative methods to explore military perceptions on building and maintaining relationships with their local communities related to environmental issues. Informants believed that 2-way public relations (PR) were effective ways to build, improve, and manage relationships, but practiced 1-way PR. Perceived barriers to 2-way PR included lack of public interest, leadership turnover, and security concerns, which were considered unique to military contexts. We highlight how these findings contribute to scholarship on environmental public participation and relational models of PR, and offer recommendations for improving military conservation efforts and the relationships between installations and communities.}, number={4}, journal={Journal of Public Relations Research}, publisher={Informa UK Limited}, author={Lee Jenni, Grace D. and Peterson, M. Nils and Katz Jameson, Jessica and Cubbage, Fred W.}, year={2015}, month={Aug}, pages={353–369} }
 @article{jameson_sohan_hodge_2014, title={Turning Points and Conflict Transformation in Mediation}, volume={30}, ISSN={["1571-9979"]}, DOI={10.1111/nejo.12056}, abstractNote={This study used a turning point framework to identify discourse that changed the nature of a mediation interaction from adversarial to cooperative. Based on Daniel Druckman's discussion of turning points, we performed a text analysis of mediation transcripts to identify disputant-initiated and mediator-initiated precipitants and departures in role-played mediations. Comparing the discourse of precipitants and departures in mediations that achieved agreement only (resolution) with those that reached both agreement and evidence of relationship change (transformation) allowed us to extend previous turning point research by identifying some features of interaction in mediation that can lead to transformative outcomes. This study has implications for applying the turning point framework to mediation and practical implications for mediators.}, number={2}, journal={NEGOTIATION JOURNAL}, author={Jameson, Jessica Katz and Sohan, Donna and Hodge, Jenette}, year={2014}, month={Apr}, pages={209–229} }
 @article{jameson_2014, title={Western Intervention in the Balkans: The Strategic Use of Emotion in Conflict.}, volume={35}, ISSN={["1467-9221"]}, DOI={10.1111/pops.12098}, abstractNote={Political PsychologyVolume 35, Issue 3 p. 443-445 BOOK REVIEW Western Intervention in the Balkans: The Strategic Use of Emotion in Conflict by Roger D. Petersen. Cambridge: Cambridge University Press. Jessica Katz Jameson, Jessica Katz Jameson North Carolina State UniversitySearch for more papers by this author Jessica Katz Jameson, Jessica Katz Jameson North Carolina State UniversitySearch for more papers by this author First published: 16 May 2014 https://doi.org/10.1111/pops.12098Citations: 2Read the full textAboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onEmailFacebookTwitterLinkedInRedditWechat References Bodtker, A. M., & Jameson, J. K. (1997). Mediation as mutual influence: Re-examining the use of framing and reframing. Mediation Quarterly, 14(3), 237–249. Fisher, R., & Shapiro, D. (2005). Beyond reason: Using emotions as you negotiate. New York, NY: Viking Press. Garcia-Prieto, P., Bellard, E., & Schneider, S. C. (2003). Experiencing diversity, conflict, and emotions in teams. Applied Psychology, 52, 413–440. DOI: 10.1111/1464-0597.00142 Jones, T. S. (2005). Emotion in mediation: Implications, applications, opportunities and challenges. In M. Herrman (Ed.), Blackwell handbook of mediation: Theory and practice (pp. 277–306). New York, NY: Blackwell. Jones, T. S. (2000). Emotional communication in conflict: Essence and impact. In W. Eadie & P. Nelson (Eds.), The language of conflict and resolution (pp. 81–104). Thousand Oaks, CA: Sage. Northrup, T. A. (1989). The dynamic of identity in personal and social conflict. In L. Kriesberg, T. A. Northrup, & S. J. Thorson (Eds.), Intractable conflicts and their transformation (pp. 55–82). Syracuse, NY: Syracuse University Press. Citing Literature Volume35, Issue3June 2014Pages 443-445 ReferencesRelatedInformation}, number={3}, journal={POLITICAL PSYCHOLOGY}, author={Jameson, Jessica Katz}, year={2014}, month={Jun}, pages={443–445} }
 @article{kiwanuka‐tondo_fudge albada_waters_katz jameson_hamilton_2013, title={AIDS communication campaigns in Uganda}, volume={17}, ISSN={1363-254X}, url={http://dx.doi.org/10.1108/13632541311300124}, DOI={10.1108/13632541311300124}, abstractNote={Purpose – The purpose of this paper is to test a predictive model for organizational factors on the extent to which organizations involved in non‐governmental organizations (NGO) or bilateral partnerships conduct campaign planning research.Design/methodology/approach – In‐depth interviews with 120 heads of organizations running AIDS campaigns in Uganda were conducted. The interviewers queried the participants regarding characteristics of their organization and the extent to which they conducted campaign planning research during their last campaign. The information was assigned to quantitative categories, so that the predictive model could be tested using path modeling software.Findings – The results of the path analysis indicated that the model fits the data well. An emergent finding from the path analysis involved the relationship between the number of trained staff workers and the tendency to solicit outreach worker feedback. Organizations with a greater number of trained staff workers sought outreach w...}, number={1}, journal={Journal of Communication Management}, publisher={Emerald}, author={Kiwanuka‐Tondo, James and Fudge Albada, Kelly and Waters, Richard D. and Katz Jameson, Jessica and Hamilton, Mark}, year={2013}, month={Feb}, pages={5–23} }
 @inbook{jameson_albada_2013, title={Conflict Management in Health Care Settings}, ISBN={9781452281971 9781452281988}, url={http://dx.doi.org/10.4135/9781452281988.n18}, DOI={10.4135/9781452281988.n18}, booktitle={The SAGE Handbook of Conflict Communication}, publisher={SAGE Publications, Inc.}, author={Jameson, Jessica Katz and Albada, Kvelly Fudge}, year={2013}, month={Mar}, pages={429–456} }
 @inbook{clayton_hess_jaeger_jameson_mcguire_2013, place={Sterling, VA}, series={IUPUI series on service learning and research}, title={Investigating faculty learning in service learning}, booktitle={Research on Service Learning: Conceptual Frameworks and Assessment: Students and Faculty}, publisher={Stylus}, author={Clayton, P.C. and Hess, G.R. and Jaeger, A.J. and Jameson, J.K. and McGuire, L.E.}, editor={Clayton, P.H. and Bringle, R.G. and Hatcher, J.A.Editors}, year={2013}, pages={245–278}, collection={IUPUI series on service learning and research} }
 @inbook{jameson_clayton_ash_2013, place={Sterling, VA}, series={IUPUI series on service learning and research}, title={Research on academic learning of students in service-learning}, ISBN={9781579223403}, booktitle={Research on Service Learning: Conceptual Frameworks and Assessment: Students and Faculty}, publisher={Stylus}, author={Jameson, J.K. and Clayton, P.C. and Ash, S.}, editor={Clayton, P.H. and Bringle, R.G. and Hatcher, J.A.Editors}, year={2013}, pages={85–110}, collection={IUPUI series on service learning and research} }
 @article{jenni_peterson_cubbage_jameson_2012, title={Assessing biodiversity conservation conflict on military installations}, volume={153}, ISSN={["0006-3207"]}, DOI={10.1016/j.biocon.2012.05.010}, abstractNote={Conflict over endangered species conservation on military lands is becoming increasingly important as militaries attempt to balance an increased operational tempo with endangered species conservation. Successfully managing this conflict has major implications for biodiversity conservation given the US military alone manages over 12 million ha of land providing habitat to hundreds of at risk species, 24 of which are endemic to military installations. This paper provides the first assessment of this issue with a qualitative study of military trainers and civilian natural resource professionals who are employed by the Department of Defense (DoD) at the interface of endangered species conservation and troop training on installations throughout the Southeastern US. Emerging conflicts over endangered species conservation on DoD lands differed from non-military contexts because military structure forced interactions into strict protocols allowing avoidance, but not direct contention. Although all informants officially stated nothing impacted training, training area supervisors described endangered species conservation the greatest threat to training they faced. Despite pointed efforts to avoid engagement and official denial that conflict existed, interactions between the groups were characterized by deindividualization and communication breakdown, residues typically associated with highly escalated conflicts. These findings suggest suppressing conflict may create the same negative outcomes typically associated with prolonged direct conflict, by denying parties the ability to resolve differences. These negative outcomes can be addressed by both acknowledging biodiversity conservation conflict exists and allowing dissent during decision-making. Improved cooperation between TASU and NRECM can help reduce impacts of warfare on wildlife conservation, while ensuring sustainability of military training on lands critical to biodiversity conservation.}, journal={BIOLOGICAL CONSERVATION}, author={Jenni, Grace D. Lee and Peterson, M. Nils and Cubbage, Fred W. and Jameson, Jessica Katz}, year={2012}, month={Sep}, pages={127–133} }
 @article{jaeger_jameson_clayton_2012, title={Institutionalization of community-engaged scholarship at institutions that are both land-grant and research universities}, volume={16}, number={1}, journal={Journal of Higher Education Outreach and Engagement}, author={Jaeger, A.J. and Jameson, J.K. and Clayton, P.}, year={2012}, pages={149–170} }
 @article{jameson_clayton_jaeger_bringle_2012, title={Investigating faculty learning in the context of community-engaged scholarship}, volume={18}, number={2}, journal={Michigan Journal of Community Service Learning}, author={Jameson, J.K. and Clayton, P.H. and Jaeger, A.J. and Bringle, R.G.}, year={2012}, pages={40–55} }
 @inbook{jameson_2012, place={Dubuque, IA}, title={Mediating staff disputes at a large state university}, booktitle={Reading and case studies in mediation}, publisher={Kendall/Hunt}, author={Jameson, J.K.}, editor={McKinney, B.C. and Bagnell, J.Editors}, year={2012} }
 @inbook{jameson_clayton_jaeger_2011, place={Dubuque IA}, title={Community-engaged scholarship through mutually transformative partnerships}, booktitle={Participatory Partnerships for Social Action and Research}, publisher={Kendall Hunt}, author={Jameson, J. and Clayton, P. and Jaeger, A.}, editor={Harter, L. and Hamel-Lambert, J. and Millesen, J.Editors}, year={2011}, pages={259–278} }
 @article{jameson_bodtker_linker_2010, title={Facilitating Conflict Transformation: Mediator Strategies for Eliciting Emotional Communication in a Workplace Conflict}, volume={26}, ISSN={["1571-9979"]}, DOI={10.1111/j.1571-9979.2009.00252.x}, abstractNote={Although the recent literature on negotiation and mediation indicates the important role of emotion in the conflict process, few guidelines have been developed to assist new mediators in addressing parties' emotions during the mediation session. This study starts with the premise that attention to parties' underlying emotional experience is pivotal to achieving conflict transformation. We further suggest that mediators are in a unique position to help parties better understand both their own and each others' emotions and how they affect the unfolding conflict interaction. In the study, we analyzed the transcripts from eight simulated mediations of a common workplace conflict in an effort to identify the types of strategies mediators use to elicit emotional communication. Participants include undergraduate students role playing parties in a conflict mediated by experienced mediators. We identified five types of emotion-eliciting strategies: grant legitimacy, encourage emotion identification, confront avoidance of emotion, paraphrase emotion, and encourage emotional perspective taking. In this article, we provide examples of each strategy, discuss its potential implications, and consider the implications for theory and practice.}, number={1}, journal={NEGOTIATION JOURNAL}, author={Jameson, Jessica Katz and Bodtker, Andrea M. and Linker, Tim}, year={2010}, month={Jan}, pages={25–48} }
 @inbook{jameson_2010, place={New York, NY}, edition={3rd edition}, title={Growing pains}, booktitle={Case studies in organizational communication: Understanding human processes}, publisher={Oxford Press}, author={Jameson, J.K.}, editor={Keyton, J. and Shockley-Zalabak, P.Editors}, year={2010} }
 @article{kiwanuka-tondo_hamilton_katz jameson_2009, title={AIDS Communication Campaigns in Uganda: Organizational Factors and Campaign Planning as Predictors of Successful Campaign Execution}, volume={3}, ISSN={1553-118X 1553-1198}, url={http://dx.doi.org/10.1080/15531180902984190}, DOI={10.1080/15531180902984190}, abstractNote={About 60% of all the HIV/AIDS cases are found in sub-Saharan Africa (UNAIDS, 2007). While a few countries in the region have shown a decline in prevalence, most countries in southern Africa have made little progress in their fight against AIDS. The goal of this study was to provide empirical support to confirm and extend an earlier model of the effect of organizational factors and campaign planning on campaign execution to help answer the question of what makes for a successful communication campaign to change AIDS-related behavior. A survey of the top leaders of 120 Ugandan organizations delivering AIDS communication campaigns supports a model that illustrates the vital role of several features, such as focused campaign goals, the formality of organizational structure, and outreach worker supervision, on effective campaign execution. Surprisingly, financial resources are negatively related to goal extensiveness and message clarity and may be a distraction during campaign execution.}, number={3}, journal={International Journal of Strategic Communication}, publisher={Informa UK Limited}, author={Kiwanuka-Tondo, James and Hamilton, Mark and Katz Jameson, Jessica}, year={2009}, month={Jun}, pages={165–182} }
 @inbook{clayton_ash_jameson_2009, place={San Francisco, CA}, title={Assessing critical thinking and higher order reasoning in service-learning enhanced courses and course sequences}, booktitle={Designing Effective Assessment: Principles and Profiles of Good Practice}, publisher={Jossey-Bass}, author={Clayton, P.H. and Ash, S. and Jameson, J.K.}, editor={Banta, Trudy W. and Jones, Elizabeth and Black, Karen E.Editors}, year={2009} }
 @article{jameson_bodtker_porch_jordan_2009, title={Exploring the role of emotion in conflict transformation}, volume={27}, ISSN={1536-5581 1541-1508}, url={http://dx.doi.org/10.1002/crq.254}, DOI={10.1002/crq.254}, abstractNote={This study examines the idea that attention to emotion in conflict management leads to conflict transformation. An experimental design compared mediated and negotiated conflict simulations in which participants were primed to discuss emotions as they moved toward agreement. Participants in the mediation group reported increased positive affect, decreased negative affect, and improved perception of other following the simulation. The negotiation group reported decreased positive affect, increased negative affect, and no difference in perception of other, yet they reported increased satisfaction. Mediated agreements included reference to the ongoing relationship, whereas negotiated agreements included tit-for-tat arrangements. Implications for organizational conflict management are discussed.}, number={2}, journal={Conflict Resolution Quarterly}, publisher={Wiley}, author={Jameson, Jessica Katz and Bodtker, Andrea M. and Porch, Dennis M. and Jordan, William J.}, year={2009}, month={Sep}, pages={167–192} }
 @inbook{jameson_clayton_bringle_2008, place={Charlotte, NC}, series={Advances in service-learning research}, title={Investigating student learning within and across linked service-learning courses}, ISBN={9781607529576}, booktitle={Scholarship for Sustaining Service-Learning and Civic Engagement}, publisher={Information Age Publishing}, author={Jameson, J.K. and Clayton, P.H. and Bringle, R.G.}, editor={Bowden, Melody A. and Billig, Shelley and Holland, Barbara A.Editors}, year={2008}, pages={3–27}, collection={Advances in service-learning research} }
 @misc{jameson_2007, title={Emerging systems for managing workplace conflict: Lessons from American corporations for managers and dispute resolution professionals}, volume={60}, number={4}, journal={Human Relations (London, England)}, author={Jameson, J. K.}, year={2007}, pages={643–647} }
 @misc{jameson_2007, title={The promise of mediation: The transformative approach to conflict}, volume={60}, number={4}, journal={Human Relations (London, England)}, author={Jameson, J. K.}, year={2007}, pages={640–643} }
 @article{jameson_bodtker_jones_2006, title={Like talking to a brick wall: Implications of emotion metaphors for mediation practice}, volume={22}, ISSN={["0748-4526"]}, DOI={10.1111/j.1571-9979.2006.00095.x}, abstractNote={In this article, the authors discuss the role of emotions in mediation with the goal of providing practical insights that can improve the mediation process. Their assumption is that emotion is ever-present, particularly in conflict, and that acknowledging and addressing underlying emotions facilitates conflict transformation during the mediation process.}, number={2}, journal={NEGOTIATION JOURNAL}, author={Jameson, JK and Bodtker, AM and Jones, TS}, year={2006}, month={Apr}, pages={199–207} }
 @inbook{jameson_2006, place={Dubuque, IA}, title={Mediating staff disputes at a large state university}, booktitle={Readings and case studies in mediation}, publisher={Kendall/Hunt}, author={Jameson, J.K.}, editor={McKinney, B.C. and Bagnell, J.Editors}, year={2006} }
 @article{jameson_2004, title={Negotiating autonomy and connection through politeness: A dialectical approach to organizational conflict management}, volume={68}, ISSN={1057-0314 1745-1027}, url={http://dx.doi.org/10.1080/10570310409374801}, DOI={10.1080/10570310409374801}, abstractNote={Organizations and their members struggle with dialectical tensions—opposing needs that appear mutually exclusive but must be met simultaneously. This paper asks how individuals in organizations cope with their seemingly opposing needs for autonomy and connection. The study of communication between anesthesiologists and certified registered nurse anesthetists illustrates how politeness strategies (Brown & Levinson, 1987) can successfully transcend the autonomy‐connection dialectic and foster more collaborative conflict management. This article demonstrates that integrating two previously separate theories illuminates the ways communication enables individuals to fulfill their desires for autonomy and connection while meeting organizational needs for collaboration and improved social capital.}, number={3}, journal={Western Journal of Communication}, publisher={Informa UK Limited}, author={Jameson, Jessica Katz}, year={2004}, month={Sep}, pages={257–277} }
 @article{jameson_entman_2004, title={The role of journalism in democratic conflict management - Narrating the New York budget crisis after 9/11}, volume={9}, ISSN={["1081-180X"]}, DOI={10.1177/1081180X03262443}, abstractNote={While media scholars and other observers have long argued that the news typically presents politics in adversarial, dualistic terms that emphasize drama and conflict, the impact of specific journalistic word choices on citizen participation in democracy has received surprisingly little attention. This article applies conflict theory in empirical analysis of newspaper coverage of the New York City budget crisis following 9/11. Metaphor and content analyses illustrate that conflict is often described as a “battle” or “game” that is played by elite decision makers. Stories emphasize political positions of a narrow range of actors rather than underlying interests of constituents. The authors argue that this coverage reinforces public beliefs that even decisions that affect them personally are out of their control and thus discourages public participation in what they call democratic conflict management: the collective processes of managing clashing interests and factions in ways compatible with representative democracy. The article concludes with a discussion of alternative journalistic practices that might encourage participation in the democratic process.}, number={2}, journal={HARVARD INTERNATIONAL JOURNAL OF PRESS-POLITICS}, author={Jameson, JK and Entman, RM}, year={2004}, pages={38–59} }
 @article{jameson_2003, title={Transcending intractable conflict in health care: An exploratory study of communication and conflict management among anesthesia providers}, volume={8}, DOI={10.1080/10810730390250344}, number={6}, journal={Journal of Health Communication}, author={Jameson, Jessica}, year={2003}, pages={563–581} }
 @article{bodtker_jameson_2001, title={Emotion in conflict formation and its transformation: Application to organizational conflict management}, volume={12}, ISSN={["1758-8545"]}, DOI={10.1108/eb022858}, abstractNote={A growing body of research suggests that conflict can be beneficial for groups and organizations (e.g., De Dren & Van De Vliert, 1997). This paper articulates the argument that to be in conflict is to be emotionally activated (Jones, 2000) and utilizes Galtung's (1996) triadic theory of conflict transformation to locate entry points for conflict generation. Application of these ideas is presented through exemplars that demonstrate the utility of addressing emotions directly in the management of organizational conflicts.}, number={3}, journal={INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT}, author={Bodtker, AM and Jameson, JK}, year={2001}, pages={259–275} }
 @article{jameson_2001, title={Employee perceptions of the availability and use of interest-based, right-based, and power-based conflict management strategies}, volume={19}, ISSN={1536-5581}, url={http://dx.doi.org/10.1002/crq.3890190204}, DOI={10.1002/crq.3890190204}, abstractNote={Descriptive research on workplace conflict management suggests that interest-based approaches such as mediation are underused (Sheppard, 1984). This study examines managerial and nonmanagerial employees' levels of awareness of the conflict management strategies and third parties available to them, the types of strategy they perceive as most ideal and most realistic, and the barriers to using the most ideal strategies. Results confirm that although mediation is often viewed as the most ideal strategy, it is not widely perceived as most realistic. Findings suggest that many employees need more conflict management training and additional third parties need to be made available in the workplace. Implications for organizational conflict management and dispute system design are discussed.}, number={2}, journal={Conflict Resolution Quarterly}, publisher={Wiley}, author={Jameson, Jessica Katz}, year={2001}, month={Dec}, pages={163–196} }
 @article{jameson_1999, title={Toward a comprehensive model for the assessment and management of intraorganizational conflict: Developing the framework}, volume={10}, ISSN={["1758-8545"]}, DOI={10.1108/eb022827}, abstractNote={This paper presents the theoretical rationale for further development of a model for the assessment and management of intraorganizational conflict. The purpose of such a model would be to assist employees, managers, human resources practitioners, and external service providers in selecting the most appropriate conflict management strategy for a given conflict. The framework presented builds on the previous work of Sheppard (1984) and Elangovan (1995, 1998) in suggesting that a contingency‐based model of strategy selection must include attention to characteristics of the conflict, desired outcomes of the participants, and awareness of available conflict management strategies. By expanding the range of conflicts and conflict management strategies typically included within a single model, the framework presented here forms the basis of a comprehensive model for dealing with intraorganizational conflict.}, number={3}, journal={INTERNATIONAL JOURNAL OF CONFLICT MANAGEMENT}, author={Jameson, JK}, year={1999}, month={Jul}, pages={268–294} }
 @article{jameson_1998, title={Diffusion of a campus innovation: Integration of a new student dispute resolution center into the university culture}, volume={16}, DOI={10.1002/crq.3890160204}, abstractNote={Campus mediation programs serve a variety of disputes while educating students in alternative dispute resolution. A major challenge to these programs is that of integration into the existing campus structure. This article draws on Everett Rogers's (1983, 1995) theory of the diffusion of innovations to discuss a strategic plan for the integration of a dispute resolution program into the culture of a college campus. Research was based on a program introduced at Temple University using a peer mediation model of conflict management. Guidelines are presented to assist others interested in integrating a student dispute resolution center into their own campus culture.}, number={2}, journal={Mediation Quarterly : Journal of the Academy of Family Mediators}, author={Jameson, Jessica}, year={1998}, pages={129–146} }
 @misc{jameson_1998, title={Mending the cracks in the ivory tower: Strategies for conflict management in higher education, S. A. Holton (ed.).}, volume={10}, number={1}, journal={International Journal of Conflict Management}, author={Jameson, J. K.}, year={1998}, pages={88–91} }
 @article{bodtker_jameson_1997, title={Mediation as mutual influence: Re-examining the use of framing and reframing}, volume={14}, DOI={10.1002/crq.3900140307}, abstractNote={Previous conceptualizations of the mediation process have largely focused on the role that mediators play in guiding disputants through the mediation process and facilitating a settlement amenable to both. Part and parcel of mediator efforts has been the use of framing and reframing, whereby the view or perspective of the conflict is modified in one or both disputants so as to produce understanding between them in order to facilitate agreement. We contend that such a focus is unnecessarily limited and neither accurately represents the complexity inherent in mediation transactions nor illuminates alternative creative options available to the mediator. Specifically, the influence of the disputants in the process has been all but overlooked. Utilizing a communication perspective, this article attempts to address these oversights by first offering a transactional view of framing and then discussing the reframing process. Issues related to framing and reframing are addressed in some depth, culminating with implications for further exploration.}, number={3}, journal={Mediation Quarterly : Journal of the Academy of Family Mediators}, author={Bodtker, A. M. and Jameson, Jessica}, year={1997}, pages={237–249} }
 @article{jameson_1996, title={Book Review: Artful Mediation: Constructive Conflict at Work}, volume={7}, number={4}, journal={International Journal of Conflict Management}, author={Jameson, J.K.}, editor={Yarbrough, E. and Wilmot, W.Editors}, year={1996}, pages={377–380} }