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2024 journal article
Situating deep learning in a relating management approach: Examining the dynamics and outcomes of contingent organization-public relationships (COPRs) in crisis
PUBLIC RELATIONS REVIEW, 50(2).
2024 article
Using a Chatbot to Combat Misinformation: Exploring Gratifications, Chatbot Satisfaction and Engagement, and Relationship Quality
Cheng, Y., Wang, Y., & Lee, J. (2024, April 26). INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, Vol. 4.
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