@article{feld_hill_leoni_2023, title={A Roadmap to Launching Survey Operations Within the U.S. Department of Defense}, url={https://www.armyupress.army.mil/Journals/Military-Review/Online-Exclusive/2023-OLE/Roadmap-to-Launching-Survey-Operations/}, journal={Military Review}, author={Feld, K. and Hill, E.L. and Leoni, V.}, year={2023}, month={Feb} }
 @inproceedings{feld_farkas_leav_2017, place={Amsterdam}, title={Using Global Research to Permanently Improve the Lives of the Poor}, booktitle={Proceedings of the 70th Annual ESOMAR Conference}, publisher={ESOMAR}, author={Feld, K. and Farkas, U. and Leav, H.}, year={2017}, month={Sep} }
 @inbook{feld_stone_2015, title={Improving Honeywell's Market Research: Combining Online Surveys, Traditional Interviewing Techniques and Web-based Reporting}, url={http://dx.doi.org/10.1002/9781119208815.ch9}, DOI={10.1002/9781119208815.ch9}, abstractNote={This chapter examines the application of multiple data collection disciplines to solve data collection error and satisfy Six-Sigma quality standards. Overall, this technique delivers improved customer satisfaction and increased return on investment. Six-Sigma is a widely recognized, data-driven philosophy used by companies like Lockheed Martin, GE/AlliedSignal, Motorola, 3M, Dow and DuPont to drive management decisions and action across their organizations. Six-Sigma exercises clearly pointed out the data gathering and reporting process before the use of web technologies was impacted by many previously “uncontrollable” or “noise” “variables.” These variables created numerous ‘hidden rework loops’ that adversely affected process efficiency. The technological functions combine para- or metadata generated by the survey engine about the interviewing process itself with database information about the sample point and statistically predicted behaviors for that sample point. The data are then used to cue interviewer intervention in the survey process as necessary.}, booktitle={Market Research Best Practice}, publisher={John Wiley & Sons, Inc.}, author={Feld, Karl G. and Stone, William K.}, year={2015}, month={Aug}, pages={195–212} }
 @article{feld_2012, title={Do You Know Where Your Data Come From? Successful Offshore Data Collection Management}, number={2}, journal={Planung & Analyse; Zeitschrift fuer Marktforschung u. Marketing}, author={Feld, K.G.}, year={2012}, pages={37} }
 @article{feld_shanks_tillmann_willingham_2011, title={An Examination of Internet Users in Iraq}, volume={51}, number={2}, journal={Alert!}, author={Feld, K.G. and Shanks, B. and Tillmann, K. and Willingham, J.}, year={2011}, month={Feb}, pages={17–20} }
 @article{feld_shanks_tillmann_willingham_2011, title={An Examination of Internet Users in Iraq}, volume={51}, number={2}, journal={Alert!}, author={Feld, K.G. and Shanks, B. and Tillmann, K. and Willingham, J.}, year={2011}, pages={17–20} }
 @article{peng_feld_2011, title={Quality Control in Telephone Survey Interviewer Monitoring}, volume={4}, ISSN={2168-0094}, url={http://dx.doi.org/10.29115/sp-2011-0011}, DOI={10.29115/sp-2011-0011}, abstractNote={Statistical Process Control (SPC), specifically control charting, is commonly used throughout the industrial world to monitor a plethora of processes in an efficient and timely fashion. The real attraction is the ability to monitor variables that directly impact the quality of a product live, and therefore correct anything on the go, saving time and money. With the advancement of CATI center technologies and CAPI surveying devices, there is an opportunity to take advantage of real time data to improve quality through control charting in survey research. This article highlights some of the basic ideas behind control charting through an example that monitors interview length as a key quality characteristic because of its direct relationship with response rates and cost.}, number={2}, journal={Survey Practice}, publisher={Survey Practice}, author={Peng, David and Feld, Karl}, year={2011}, month={Apr}, pages={1–7} }
 @article{feld_shanks_2010, title={Internet Media Use and Middle Eastern Public Opinion}, volume={48}, number={3}, journal={Alert!}, author={Feld, K.G. and Shanks, B.}, year={2010}, month={Mar} }
 @article{feld_shanks_2010, title={Internet Media Use and Middle Eastern Public Opinion}, volume={48}, number={3}, journal={Alert!}, author={Feld, K.G. and Shanks, B.}, year={2010} }
 @inproceedings{augenreich_feld_pessala_richardson_2010, title={The Impact of Military Operations on Afghan Optimism}, booktitle={Proceedings of the American Statistical Association}, author={Augenreich, B. and Feld, K. and Pessala, A. and Richardson, R.}, year={2010}, pages={5854–5868} }
 @article{feld_2009, title={Research In A Danger Zone}, number={9}, journal={Research World}, publisher={Research World}, author={Feld, K.G.}, year={2009}, month={May}, pages={49–51} }
 @article{feld_2009, title={Research In A Danger Zone}, volume={5}, number={9}, journal={Research World}, publisher={Research World}, author={Feld, K.G.}, year={2009}, pages={49–51} }
 @article{feld_gardner_hashimi_2008, title={Living Female In Afghanistan}, volume={46}, number={9}, journal={Alert!}, author={Feld, K.G. and Gardner, V. and Hashimi, S.}, year={2008}, month={Sep} }
 @article{feld_gardner_hashimi_2008, title={Living Female In Afghanistan}, volume={46}, number={9}, journal={Alert!}, author={Feld, K.G. and Gardner, V. and Hashimi, S.}, year={2008} }
 @article{feld_2008, title={New CATI Software: The Best Way To Adopt It}, volume={45}, number={5}, journal={Alert!}, author={Feld, K.G.}, year={2008}, month={May}, pages={24–25, 43} }
 @article{feld_2008, title={New CATI Software: The Best Way To Adopt It}, volume={45}, number={5}, journal={Alert!}, author={Feld, K.G.}, year={2008}, pages={24–25, 43} }
 @inbook{feld_2008, place={Los Angeles, CA}, title={Survey Costing}, ISBN={9781412918084}, booktitle={Encyclopedia of Survey Research Methods}, publisher={SAGE Books}, author={Feld, K.G.}, editor={Lavrakas, P.J.Editor}, year={2008} }
 @article{feld_2007, title={Do You Know Where Your Data Came From?}, volume={XXI}, number={10}, journal={Quirks Marketing Research Review}, author={Feld, K.G.}, year={2007}, pages={24–31} }
 @article{feld_2007, title={Giving Voice To Women In Muslim Countries}, journal={PublicOpinionPros.com}, author={Feld, K.G.}, year={2007}, month={Nov} }
 @article{feld_2007, title={Giving Voice To Women In Muslim Countries}, volume={11}, journal={PublicOpinionPros.com}, author={Feld, K.G.}, year={2007} }
 @article{feld_2006, title={Adverse Event Reporting In Healthcare Market Research}, volume={44}, number={6}, journal={Alert!}, author={Feld, K.}, year={2006}, month={Jun} }
 @article{feld_2006, title={Adverse Event Reporting In Healthcare Market Research}, volume={44}, number={6}, journal={Alert!}, author={Feld, K.}, year={2006} }
 @article{feld_2006, title={Offshoring Captive Back Office Operations: Where Do I Go Now?}, volume={XI}, number={3}, journal={Customer Relationship Management}, author={Feld, K.}, year={2006}, pages={28–32} }
 @article{feld_2005, title={Contact Center Scheduling Tools and Applications}, volume={43}, number={12}, journal={Alert!}, author={Feld, K}, year={2005}, month={Dec}, pages={6–7, 16–17} }
 @article{feld_2005, title={Contact Center Scheduling Tools and Applications}, volume={43}, number={12}, journal={Alert!}, author={Feld, K}, year={2005}, pages={6–7, 16–17} }
 @inproceedings{feld_stone_2003, place={Amsterdam}, title={Combining Online Surveys, Traditional Interviewing Techniques and Web-Based Reporting to Measurably Improve Honeywell’s Market Research}, booktitle={Excellence in International Research 2003}, publisher={ESOMAR}, author={Feld, K.G. and Stone, W.}, year={2003} }
 @article{feld_2003, title={Marketing Research Tomorrow}, volume={41}, number={4}, journal={Alert!}, author={Feld, K.}, year={2003}, month={Apr}, pages={15, 27} }
 @article{feld_2003, title={Marketing Research Tomorrow}, volume={41}, number={4}, journal={Alert!}, author={Feld, K.}, year={2003}, pages={15, 27} }
 @article{feld_2002, title={Neue Studie zu E-Interviewen}, journal={Planung & Analyse; Zeitschrift fuer Marktforschung und Marketing}, author={Feld, K.G.}, year={2002}, pages={8–9} }
 @article{feld_2002, title={Six-Sigma Online}, volume={10}, number={5}, journal={Research World}, author={Feld, K.G.}, year={2002}, pages={20–21} }
 @article{feld_2002, title={Six-Sigma Online}, volume={10}, number={5}, journal={Research World}, author={Feld, K.G.}, year={2002}, pages={20–21} }
 @article{feld_stone_2002, title={Using six-sigma to change and measure improvement}, volume={41}, ISSN={1090-8811 1930-8272}, url={http://dx.doi.org/10.1002/pfi.4140410908}, DOI={10.1002/pfi.4140410908}, abstractNote={Performance ImprovementVolume 41, Issue 9 p. 20-26 Article Using six-sigma to change and measure improvement Karl G. Feld, Karl G. Feld kfeld@westernwats.com Karl G. Feld is Vice President of Research Development for Western Wats Center, Inc., the largest independently-owned market research data collection company in the United States. On any given day Karl can be found busily involved in companywide development and implementation of new market research and CRM methodologies, technologies, products, and services that improve the market research process. At the same time he shepherds new clients and research efforts through the Western Wats Center business process and keeps a close eye on the marketplace and competing firms. Karl began managing research in countries of the former Soviet Union and Eastern Europe with the U.S. Agency for International Development. He is internationally published and has received several research awards. Karl presently serves as Vice President of the Pacific Chapter of AAPOR and General Editor of the MRA's Alert! Karl earned a master's degree from Georgetown University's School of Foreign Services and a Bachelor's from Ripon College. He speaks five languages as a result of his education and overseas living.Search for more papers by this authorWilliam K. Stone, William K. Stone bstone@wksconsulting.com Educated as a clinical psychologist with a 25-year career in market research, William K. Stone is also an internationally published author, Six-Sigma black belt, and examiner for the Arizona Spirit of Excellence Awards. He founded, leads, and manages a viable, leading-edge consulting corporation whose mission is to help customers achieve “best-in-class,” cost-effective, quality process management, training, and customer service. It has been Bill's observation that even in today's information-heavy world, many businesses still make decisions based on questionable data and without the benefit of critical thinking around the implications of those decisions. To this end, Bill has pursued the application of Six-Sigma methods in the emerging world of web research. Bill also teaches the study of real-world applications to prospective market researchers at the community college and university levels.Search for more papers by this author Karl G. Feld, Karl G. Feld kfeld@westernwats.com Karl G. Feld is Vice President of Research Development for Western Wats Center, Inc., the largest independently-owned market research data collection company in the United States. On any given day Karl can be found busily involved in companywide development and implementation of new market research and CRM methodologies, technologies, products, and services that improve the market research process. At the same time he shepherds new clients and research efforts through the Western Wats Center business process and keeps a close eye on the marketplace and competing firms. Karl began managing research in countries of the former Soviet Union and Eastern Europe with the U.S. Agency for International Development. He is internationally published and has received several research awards. Karl presently serves as Vice President of the Pacific Chapter of AAPOR and General Editor of the MRA's Alert! Karl earned a master's degree from Georgetown University's School of Foreign Services and a Bachelor's from Ripon College. He speaks five languages as a result of his education and overseas living.Search for more papers by this authorWilliam K. Stone, William K. Stone bstone@wksconsulting.com Educated as a clinical psychologist with a 25-year career in market research, William K. Stone is also an internationally published author, Six-Sigma black belt, and examiner for the Arizona Spirit of Excellence Awards. He founded, leads, and manages a viable, leading-edge consulting corporation whose mission is to help customers achieve “best-in-class,” cost-effective, quality process management, training, and customer service. It has been Bill's observation that even in today's information-heavy world, many businesses still make decisions based on questionable data and without the benefit of critical thinking around the implications of those decisions. To this end, Bill has pursued the application of Six-Sigma methods in the emerging world of web research. Bill also teaches the study of real-world applications to prospective market researchers at the community college and university levels.Search for more papers by this author First published: 08 February 2007 https://doi.org/10.1002/pfi.4140410908Citations: 6 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Citing Literature Volume41, Issue9October 2002Pages 20-26 RelatedInformation}, number={9}, journal={Performance Improvement}, author={Feld, Karl G. and Stone, William K.}, year={2002}, month={Oct}, pages={20–26} }
 @article{feld_olsen_wygant_2001, title={Getting a Better Bang for Your Research Buck: Comparative Analysis of Telephone, E-mail and E-interviewing Surveys}, journal={WorldOpinion.com}, publisher={Survey Sampling, Inc}, author={Feld, K. and Olsen, D. and Wygant, S.}, year={2001} }
 @article{feld_olsen_wygant_2001, title={Getting a Better Bang for Your Research Buck: Comparative Analysis of Telephone, E-mail and E-interviewing Surveys}, journal={WorldOpinion.com}, publisher={Survey Sampling, Inc}, author={Feld, K. and Olsen, D. and Wygant, S.}, year={2001} }
 @article{feld_2001, title={Online Polling and Survey Research}, volume={22}, number={8}, journal={Campaigns and Elections}, publisher={Campaigns and Elections}, author={Feld, K.}, year={2001}, pages={41–45} }
 @inbook{feld_2001, place={Leuven}, title={The impact of adding e-interviewers to Web-based research}, booktitle={Survey-onderzoek middles het Internet. Een exploratie van het terrain}, publisher={Catholic University of Leuven, Department of Sociology, Centre for Survey Methodology}, author={Feld, K.G.}, editor={Heerwegh, D. and Loosveldt, G.Editors}, year={2001} }
 @article{feld_2001, title={Using e-Interviewers Improves Data Quality}, journal={Research News}, publisher={Market Research Society of Australia}, author={Feld, K.}, year={2001} }
 @article{feld_2001, title={Using e-Interviewers Improves Data Quality}, journal={Research News}, publisher={Market Research Society of Australia}, author={Feld, K.}, year={2001} }
 @inproceedings{feld_2001, title={Using e-Interviewers Improves Web Survey Data Quality}, booktitle={Proceedings of the American Statistical Association}, author={Feld, K.G.}, year={2001} }
 @article{feld_2001, title={When Push Comes to Shove; A Polling Industry Call to Arms}, volume={12}, number={5}, journal={Public Perspective}, author={Feld, K.}, year={2001}, pages={37–39} }
 @article{feld_2001, title={e-Interviewers Improve Web Survey Data Quality}, volume={29}, number={9}, journal={Imprints}, author={Feld, K.}, year={2001} }
 @article{feld_2000, title={Daytime Consumers; Who’s At Home?}, volume={38}, number={1}, journal={Alert!}, publisher={January. Marketing Research Association}, author={Feld, K.}, year={2000}, month={Jan}, pages={30–31} }
 @article{feld_2000, title={Daytime Consumers; Who’s At Home?}, volume={38}, number={1}, journal={Alert!}, publisher={January. Marketing Research Association}, author={Feld, K.}, year={2000}, pages={30–31} }
 @inbook{feld_2000, place={Philadelphia}, title={Featured Practice Overview--e-Interviewers: Adding the Interviewer Into Web-based Research}, booktitle={Gathering Primary Data on the Web; How to Research Your Markets Quickly and Efficiently Via the Internet}, publisher={Institute for Business Marketing, Penn State}, author={Feld, K.G.}, editor={Donath, B.Editor}, year={2000}, pages={23–27} }
 @article{feld_2000, place={Chicago}, title={Good Introductions Save Researchers Time, Money}, journal={Marketing News}, publisher={American Marketing Association}, author={Feld, K.}, year={2000}, month={Feb} }
 @article{feld_2000, title={Good Introductions Save Researchers Time, Money}, volume={2}, journal={Marketing News}, publisher={American Marketing Association}, author={Feld, K.}, year={2000} }
 @article{feld_2000, title={Internet Explosion Supports Online Consumer and Public Opinion Research}, volume={38}, number={7}, journal={Alert!}, publisher={Marketing Research Association}, author={Feld, K.}, year={2000}, month={Jul}, pages={6–7} }
 @article{feld_2000, place={London}, title={Live Interviewers Help Web Surveys}, journal={MR Week}, publisher={MR News}, author={Feld, K.}, year={2000}, month={Dec} }
 @article{feld_2000, title={Live Interviewers Help Web Surveys}, volume={12}, journal={MR Week}, publisher={MR News}, author={Feld, K.}, year={2000} }
 @article{feld_2000, title={Respondent Trends are Negative. Take Action Now!}, volume={38}, number={5}, journal={Alert!}, publisher={Marketing Research Association}, author={Feld, K.}, year={2000}, month={May}, pages={13–14} }
 @article{feld_2000, title={Respondent Trends are Negative. Take Action Now!}, volume={38}, number={5}, journal={Alert!}, publisher={Marketing Research Association}, author={Feld, K.}, year={2000}, pages={13–14} }
 @article{feld_2000, title={The Internet Explosion Supports On-Line Consumer and Public Opinion Research}, journal={WorldOpinion.com}, publisher={Survey Sampling, Inc}, author={Feld, K.}, year={2000}, month={May} }
 @article{feld_2000, title={The Internet Explosion Supports On-Line Consumer and Public Opinion Research}, volume={5}, number={7}, journal={WorldOpinion.com}, publisher={Survey Sampling, Inc}, author={Feld, K.}, year={2000}, pages={6–7} }
 @article{feld_2000, place={Washington, D.C}, title={What Are Push Polls, Anyway?}, volume={21}, number={4}, journal={Campaigns and Elections}, publisher={Congressional Quarterly, Inc.}, author={Feld, K.}, year={2000}, month={May}, pages={62} }
 @article{feld_wygant_2000, title={e-Interviewers Add Human Touch to Web-based Research}, volume={7}, journal={Journal of Online Research}, publisher={Interactive Marketing Research Organization}, author={Feld, K. and Wygant, S.}, year={2000}, month={Jul} }
 @article{feld_2000, title={’Push Polling’ Today. What Researchers Can Do About It}, journal={WorldOpinion.com}, publisher={Survey Sampling, Inc}, author={Feld, K.}, year={2000}, month={May} }
 @article{feld_2000, title={’Push Polling’ Today. What Researchers Can Do About It}, volume={5}, journal={WorldOpinion.com}, publisher={Survey Sampling, Inc}, author={Feld, K.}, year={2000} }
 @book{feld_merrill_augenbraun_guest_1999, title={Reconciling Ethnic Conflicts: A Case Study of Bosnia-Herzegovina and Croatia}, number={80}, author={Feld, K.G. and Merrill, S. and Augenbraun, E. and Guest, I.}, year={1999} }
 @book{feld_merrill_augenbraun_guest_1999, title={Reconciling Ethnic Conflicts: A Case Study of Bosnia-Herzegovina and Croatia}, number={80}, author={Feld, K.G. and Merrill, S. and Augenbraun, E. and Guest, I.}, year={1999} }