@misc{ghahramani_mcardle_fatoric_2020, title={Minority Community Resilience and Cultural Heritage Preservation: A Case Study of the Gullah Geechee Community}, volume={12}, ISSN={["2071-1050"]}, DOI={10.3390/su12062266}, abstractNote={The Gullah Geechee community of the south-eastern United States endures today as a minority group with a significant cultural heritage. However, little research has been conducted to explore this community’s resilience in the face of climate change and other environmental impacts. The database Web of Science was searched and 109 publications on the Gullah Geechee community were identified. Using quantitative and qualitative methods, we analyzed the publications to identify patterns and primary research themes related to the Gullah Geechee community’s resilience. Findings revealed that Gullah Geechee‘s cultural heritage is vulnerable to climatic and societal changes, but can also be a source for enhancing community resilience and promoting more sustainable community-led heritage and tourism developments. A framework is proposed for building community resilience in the context of minority and/or marginalized communities (e.g., Gullah Geechee). This study highlights the urgent need to not only better understand and incorporate a community’s economic dimensions and losses in various decision- and policy-making processes but also their cultural and social dimensions and losses. This systematic analysis can help inform both heritage preservation and community-led tourism practices and policies related to the Gullah Geechee community, as well as help direct new research efforts focusing on minority and/or marginalized community resilience.}, number={6}, journal={SUSTAINABILITY}, author={Ghahramani, Ladan and McArdle, Katelin and Fatoric, Sandra}, year={2020}, month={Mar} }
 @article{ghaderi_hatamifar_ghahramani_2019, title={How smartphones enhance local tourism experiences?}, ISSN={["1741-6507"]}, DOI={10.1080/10941665.2019.1630456}, abstractNote={ABSTRACT This study investigates the application of smartphones in providing local tourism experiences in Isfahan, Iran. A self-administrated questionnaire, employing the theory of planned behavior was developed, and distributed among international tourists visiting Isfahan. The results showed that tourists’ attitude towards smartphones positively influences the intention to participate in local tourism experiences. Findings confirmed that tourists’ perceived behavioral control has a positive and direct influence on their travel intention, while surprisingly no association was found between tourists’ beliefs, subjective norms, and travel intention. Findings also revealed that tourists’ beliefs and subjective norms have a positive and direct influence on participation in local tourism experiences.}, journal={ASIA PACIFIC JOURNAL OF TOURISM RESEARCH}, author={Ghaderi, Zahed and Hatamifar, Pezhman and Ghahramani, Ladan}, year={2019}, month={Jun} }
 @article{ghahramani_khalilzadeh_birendra_2018, title={Tour guides' communication ecosystems: an inferential social network analysis approach}, volume={20}, ISSN={["1943-4294"]}, DOI={10.1007/s40558-018-0114-y}, number={1-4}, journal={INFORMATION TECHNOLOGY & TOURISM}, author={Ghahramani, Ladan and Khalilzadeh, Jalayer and Birendra, K. C.}, year={2018}, month={Dec}, pages={103–130} }
 @article{khalilzadeh_ghahramani_tabari_2017, title={From "Hypercritics" to "Happy Campers": Who Complains the Most in Fine Dining Restaurants?}, volume={26}, ISSN={["1936-8631"]}, DOI={10.1080/19368623.2017.1256802}, abstractNote={ABSTRACT This article describes a cluster analysis of the complaining behavior of customers in fine dining restaurants using past visit frequency, public actions against the restaurants, recovery action requests, negative marketing actions, and satisfaction from previous experiences as the criteria variables. Four customer groups were recognized, termed hypercritics, silent killers, friendly complainers, and happy campers. Characteristics of the customer groups based on all criteria variables differed according to service delivery failure reactions. Overall, hypercritics and friendly complainers informed a restaurant and gave it the opportunity to make corrective actions; silent killers resorted to negative marketing actions rather than complaining on site; and happy campers did not complain. The analysis indicates several ways to turn silent killers into more favorable consumer groups. The results suggest that service stages should be treated uniquely while designing the best recovery response strategies for different customer groups.}, number={5}, journal={JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT}, author={Khalilzadeh, Jalayer and Ghahramani, Ladan and Tabari, Saloomeh}, year={2017}, pages={451–473} }
 @inbook{supak_brothers_ghahramani_van berkel_2016, title={Geospatial Analytics for Park & Protected Land Visitor Reservation Data}, ISBN={9783319442624 9783319442631}, ISSN={2366-2611 2366-262X}, url={http://dx.doi.org/10.1007/978-3-319-44263-1_6}, DOI={10.1007/978-3-319-44263-1_6}, abstractNote={Reservation databases utilized by parks and protected lands (PPLs) are a source of empirical data that holds a wealth of spatiotemporal information about both destination usage (from the supply side) and visitor characteristics (the demand population). Unfortunately, PPL reservation databases are rarely explored with these goals in mind. Geovisualizations of reservation data can be used to identify longitudinal patterns, trends and relationships that can help PPL managers generate knowledge useful in decision support. To demonstrate the knowledge that can be gained through geospatial analytics of PPL reservation data, 12.5 million reservation records from the recreation.gov database between January 1, 2007 and December 30, 2015 are examined. The database includes 3272 distinct destinations that provided camping, permitting or ticketing on U.S. Federal PPLs. This chapter discusses both the value of, and the methodology for, inductively exploring spatiotemporal PPL reservation data through geovisualization. Efforts such as those described in this chapter can provide decision support to managers of Federal, State and County agencies tasked with tourism and resource management.}, booktitle={Analytics in Smart Tourism Design}, publisher={Springer International Publishing}, author={Supak, Stacy and Brothers, Gene and Ghahramani, Ladan and Van Berkel, Derek}, year={2016}, month={Oct}, pages={81–109} }