Nina Reina Ferreri
College of Humanities and Social Sciences
Works (2)
Updated: July 5th, 2023 14:18
2022 article
Identifying and understanding individual differences in frustration with technology
Ferreri, N. R., & Mayhorn, C. B. (2022, July 7). Theoretical Issues in Ergonomics Science, Vol. 7, pp. 1–19.
author keywords: Malfunction; frustration; performance; personality; online shopping
topics (OpenAlex): Technology Adoption and User Behaviour; Impact of Technology on Adolescents; Behavioral Health and Interventions
TL;DR:
Results revealed individuals with a greater tendency to be neurotic or extraverted also tended to be more frustrated by a technology malfunction, and openness was the strongest predictor of less frustration with technology failures, while extraversion was the weakest predictor of more frustration.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: July 18, 2022
2021 article
That’s Not What We Expected: Examining Technology Expectations and Malfunctions on Frustration
Ferreri, N., & Mayhorn, C. B. (2021, April 13). Ergonomics in Design The Quarterly of Human Factors Applications, Vol. 4, p. 106480462110077.
author keywords: frustration; technology; malfunction; expectations; augmented reality
topics (OpenAlex): Technology Adoption and User Behaviour; Digital Communication and Language; Impact of Technology on Adolescents
TL;DR:
An interaction was found between malfunction and expectation such that individuals exposed to a malfunction with high expectations were more likely to complain about the incident to the responsible company.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: May 24, 2021