Nina Reina Ferreri

College of Humanities and Social Sciences

2022 article

Identifying and understanding individual differences in frustration with technology

Ferreri, N. R., & Mayhorn, C. B. (2022, June 28). THEORETICAL ISSUES IN ERGONOMICS SCIENCE, Vol. 7.

By: N. Ferreri n & C. Mayhorn n

author keywords: Malfunction; frustration; performance; personality; online shopping
TL;DR: Results revealed individuals with a greater tendency to be neurotic or extraverted also tended to be more frustrated by a technology malfunction, and openness was the strongest predictor of less frustration with technology failures, while extraversion was the weakest predictor of more frustration. (via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education (Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: July 18, 2022

2021 article

That's Not What We Expected: Examining Technology Expectations and Malfunctions on Frustration

Ferreri, N., & Mayhorn, C. B. (2021, April 13). ERGONOMICS IN DESIGN, Vol. 4.

By: N. Ferreri* & C. Mayhorn*

author keywords: frustration; technology; malfunction; expectations; augmented reality
TL;DR: An interaction was found between malfunction and expectation such that individuals exposed to a malfunction with high expectations were more likely to complain about the incident to the responsible company. (via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education (Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: May 24, 2021

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