@misc{cheng_liu_burnette_2023, title={Dealing with Employees in Crises: Examining Contingent Organization–Public Relationships (COPR) for Internal Communication}, ISBN={9781003195580}, url={http://dx.doi.org/10.4324/9781003195580-12}, DOI={10.4324/9781003195580-12}, abstractNote={This book chapter examined contingent organization-public relationships (COPR) (cf. Cheng, 2018) through the lens of employees. By analyzing the case of Activision Blizzard's organizational crisis, we proposed emphasizing employees as an important stakeholder group in the model of COPR. During the Activision Blizzard crisis, thousands of its employees showed their anger toward this issue and condemned the company's response to the allegations. To examine the dynamic changes in stances and relationships between the company and its employees, a qualitative content analysis of 129 newspaper reports, 22 official responses from Activision Blizzard, and 436 tweets were conducted over a five-month period. This chapter also explored the internal crisis communication strategies and relationship modes between Activision Blizzard and its employees. Implications of these findings were discussed as well.}, journal={Internal Communication and Employee Engagement}, publisher={Routledge}, author={Cheng, Yang and Liu, Peiyao and Burnette, Callie}, year={2023}, month={Feb}, pages={135–150} }
 @article{liu_xie_2023, title={Designing Between Virtuality and Reality: Improving Inclusiveness in Hybrid Spaces}, url={https://doi.org/10.1145/3615335.3623033}, DOI={10.1145/3615335.3623033}, abstractNote={This experience report designs and introduces an application, PlantNet, which is based on hybrid spaces and combines augmented reality (AR) to help enhance the inclusiveness and accessibility of mobile application design. PlantNet is a hiking-focused application incorporating virtual plant cultivation and collection aimed at users with and without disabilities. This report first introduces the theoretical basis of this application and then introduces its main functions and gameplay. Finally, this report discusses the possibilities of hybrid spaces and AR to enhance the inclusiveness and experience of applications. The report concludes by describing the limitations of the current design and making recommendations to provide a foundation for future design.}, journal={PROCEEDINGS OF THE 41ST INTERNATIONAL CONFERENCE ON DESIGN OF COMMUNICATION, SIGDOC 2023}, author={Liu, Peiyao and Xie, Chenxing}, year={2023}, pages={184–190} }
 @article{xie_liu_cheng_2023, title={Praxis</i>, hashtag activism, and social justice: a content analysis of #StopAsianHate narratives}, volume={2}, ISSN={0129-2986 1742-0911}, url={http://dx.doi.org/10.1080/01292986.2023.2180529}, DOI={10.1080/01292986.2023.2180529}, abstractNote={ABSTRACT The Atlanta Shootings spurred worldwide discussion about anti-Asian hate incidents in the U.S., which eventually evoked the #StopAsianHate movement on Twitter. Based on the theory of praxis, this study extended Walton et al.'s (2019) social justice heuristic of the ‘4Rs,’ which mainly focuses on actions of praxis, to include an additional ‘R’ to represent Reflection. A content analysis study was performed to explore how activists strategically employed the ‘5Rs’ social justice practices within tweets shared during the #StopAsianHate movement. This study further examined the chronological trends of the five social justice practices evident in the hashtag narratives. The results indicate that the public should pay more attention to the actions spurred by the hashtag movement while also reflecting on how its effects can be optimized to promote social justice.}, journal={Asian Journal of Communication}, publisher={Informa UK Limited}, author={Xie, Chenxing and Liu, Peiyao and Cheng, Yang}, year={2023}, month={Feb}, pages={1–17} }