@article{owens_arce_del bosque_fowler_sheffield_2024, title={Beyond the Library: The Role of Academic Libraries’ Chat Reference in Answering Campus Questions}, volume={4}, ISSN={0276-3877 1541-1117}, url={http://dx.doi.org/10.1080/02763877.2024.2334216}, DOI={10.1080/02763877.2024.2334216}, abstractNote={Even before the COVID-19 pandemic drove most users online, chat was establishing itself as a core service for asking library-related questions of many types, from basic directional and reference to research queries of a more sophisticated nature. This investigation seeks to provide insight into how academic libraries are seen not only as a source of library assistance, but also as a means of filling an information gap on a wider subject: the university campus at large. The study's methods involved analyzing chat transcripts from five large four-year public universities during a two-year period (2019–2021), noting the frequency of campus-related chat questions and coding the specific topics of those inquiries. The findings show that library reference services, particularly live virtual chat, are consistently valuable to the campus community and may be especially important to supporting less privileged student populations.}, journal={The Reference Librarian}, publisher={Informa UK Limited}, author={Owens, Erin and Arce, Vanessa and Del Bosque, Darcy and Fowler, Robin and Sheffield, Silvia}, year={2024}, month={Apr}, pages={1–24} }
 @inproceedings{sheffield_davis_2023, title={"There is fun to be done!": Supporting Students' Access to Textbooks}, url={https://www.fulcrum.org/epubs/tb09j8935?locale=en#page=123}, DOI={https://doi.org/10.3998/mpub.14369519}, abstractNote={The Charleston Conference continues to be a major event for information and idea exchange among librarians, vendors, and publishers. Although 2022 was thankfully a less disruptive year than 2021, changes continued to be seen in the industry. Conference attendees continued to remark on the informative and thought‐provoking sessions in a hybrid environment. This is the eighteenth year that Beth R. Bernhardt, Consortia Account Manager at Oxford University Press, has put together the proceedings from the Conference. It’s the fourteenth year for Leah Hinds, Executive Director, and the sixth year that we are joined by Lars Meyer, Associate University Librarian, Access and Resource Services at Emory University. We are pleased to share some of the learning experiences that we, and other attendees, had at the conference.}, booktitle={2022 Charleston Conference Proceedings}, author={Sheffield, S. and Davis, H.}, year={2023} }
 @inproceedings{chang_davis_richard_sheffield_2023, title={Lessons Learned from a Publishing Workshops Pilot}, booktitle={Triangle Research Libraries Network (TRLN) Annual Meeting}, author={Chang, B. and Davis, H. and Richard, C. and Sheffield, S.}, year={2023}, month={Jul} }
 @inproceedings{sheffield_partlow_2022, title={Here's my number, so text me maybe: notes on a new SMS reminder service}, url={https://docs.google.com/presentation/d/1sV5EeaMCfQoyU8qpP97d6cPnQHdhpFPp568oTGOar2I/}, booktitle={Triangle Research Libraries Network (TRLN) Annual Meeting}, author={Sheffield, S. and Partlow, M.}, year={2022}, month={Jul} }
 @article{davis_partlow_pearce_sheffield_2022, title={Snippets, subject lines, and exclamation points: A case study in constructing better library emails}, volume={10}, url={http://dx.doi.org/10.3998/weaveux.1634}, DOI={10.3998/weaveux.1634}, number={2}, journal={Weave: Journal of Library User Experience}, publisher={University of Michigan Library}, author={Davis, R.C. and Partlow, M. and Pearce, D. and Sheffield, S.}, year={2022}, month={Oct} }
 @inproceedings{davis_sheffield_2021, title={Emails Are UX, Too: How to Make Better Overdue Notices & Other Communications}, url={https://zenodo.org/record/4562247}, DOI={10.5281/ZENODO.4562247}, note={Presentation given at Designing for Digital 2021, virtual.}, booktitle={Designing for Digital}, author={Davis, R. and Sheffield, S.}, year={2021}, month={Feb} }
 @inproceedings{davis_partlow_pearce_sheffield_2021, title={Taking Notice: Our Approach to Building Better Library Emails}, url={https://duke.app.box.com/v/trlnannualmeeting2021/folder/142493315072}, booktitle={Triangle Research Libraries Network (TRLN) Annual Meeting}, author={Davis, R. and Partlow, M. and Pearce, D. and Sheffield, S.}, year={2021}, month={Jul} }
 @inproceedings{reher_saia_sheffield_2020, place={Raleigh, NC}, title={Come on In(clusion): How to Build and Support a Diverse Student Workforce}, DOI={10.5281/zenodo.4504656}, booktitle={Cooperating Raleigh Colleges Library Workshop}, author={Reher, A. and Saia, A. and Sheffield, S.}, year={2020} }
 @inproceedings{morrison_sheffield_thompson_2019, place={Charlotte, NC}, title={Diversity & Inclusion at the NC State University Libraries}, note={Poster presented at IDEAL '19, Columbus, OH and at UNC Charlotte's Diversity Day,}, booktitle={IDEAL '19}, author={Morrison, A. and Sheffield, S. and Thompson, S.}, year={2019} }
 @inproceedings{sheffield_2017, place={Greenville, NC}, title={Coyotes and Opossums and Foxes, Oh My! Doing Citizen Science with the Library}, DOI={10.5281/zenodo.4504664}, booktitle={13th Annual Joyner Library Paraprofessional Conference}, author={Sheffield, S.}, year={2017} }
 @inproceedings{albright_coppersmith_sheffield_2015, place={Baltimore, MD}, title={RE-boot: Accelerated Motion, towards a new dance literacy in America}, booktitle={Society of Dance History Scholars Special Topics Conference, Dance as Experience: Progressive Era Origins and Legacies}, author={Albright, A.C. and Coppersmith, M. and Sheffield, S.}, year={2015} }