TY - JOUR TI - Decisions to react after mass shootings: exploring negative affect, relational trust, and public behavioral intentions toward the National Rifle Association AU - Cheng, Yang AU - Shen, Hongmei T2 - Journal of Applied Communication Research AB - Situated in the context of crises, the present study examines stakeholders’ reactions, including negative affect such as fear and anxiety, relational trust, and public behavioral intentions, toward the National Rifle Association (NRA) of America after the Florida Parkland shooting. To test the proposed theoretical model, we conducted a national survey with 603 NRA stakeholders living in the USA. Using structural equation modeling procedures, we found that a high level of negative affect activated publics’ behavioral intentions, while reducing their relational trust toward the NRA. Furthermore, relational trust could lead to information seeking about the NRA as well as accommodative intentions such as cooperating with the NRA to address gun violence issues. This study enriches crisis communication literature and has important implications for crisis managers working at non-profit organizations as well. DA - 2022/1/2/ PY - 2022/1/2/ DO - 10.1080/00909882.2021.1934514 VL - 50 IS - 1 SP - 19-36 UR - https://doi.org/10.1080/00909882.2021.1934514 ER - TY - BOOK TI - Contemporary Trends in Conflict and Communication: Technology and Social Media A3 - Katz Jameson, Jessica A3 - Hannah, Missy F. AB - Contemporary Trends in Conflict and Communication: Technology and Social Media examines the myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, on private social enterprise spaces, or through formal online dispute resolution (ODR) technologies. We were experiencing the increase of conflict communication in hybrid spaces prior to the COVID-19 pandemic, yet the global lockdown that shifted everyone to remote teaching, learning, and working heightened our attention to the impact of technology and social media on conflict dynamics. While social media is often implicated in the spread of alternative facts, false news, and intimidation, technology and new media also have the capacity to enhance and transform conflict communication in education, workplace, and socio-political settings. The contributors to this volume showcase cutting-edge research that helps us make sense of the times we are living in and is organized in three sections: (1) Using technology to promote dialogue and collaboration, (2) Conflict communication on social media, (3) Online conflict management in education, training, and practice. This collection is relevant to scholars of conflict studies as it highlights key trends and areas for future research to improve conflict communication, dialogue, and collaboration and proposes ideas for using technology and social media to transform and connect rather than polarize and divide. DA - 2022/7/4/ PY - 2022/7/4/ DO - 10.1515/9783110687262 PB - De Gruyter SN - 9783110687262 UR - http://dx.doi.org/10.1515/9783110687262 ER - TY - CHAP TI - Anti-Black Violence AU - Seay-Howard, Ariel T2 - Democracies in America PY - 2022/3/1/ PB - Oxford University Press UR - https://books.google.com/books?hl=en&lr=&id=6gamEAAAQBAJ&oi=fnd&pg=PA94&dq=Ariel+Seay-Howard&ots=cJVNYyyvdS&sig=6eS6-uk4x3GvEEGMX8EZ1J4JYBM#v=onepage&q=Ariel%20Seay-Howard&f=false ER - TY - JOUR TI - Of Sound, Bodies, and Immersive Experience: Sonic Rhetoric and its Affordances in The Virtual Martin Luther King Project AU - Gallagher, V. AU - Tomlinson, C. AU - Rosenfeld, C. T2 - enculturation: A Journal of Rhetoric DA - 2022/// PY - 2022/// UR - https://enculturation.net/Sound_Bodies_ImmersiveExperience ER - TY - JOUR TI - What the US Can Learn from Brazil’s Successful COVID Vaccination Campaign AU - de Souza e Silva, A. AU - Araujo, C. T2 - Scientific American DA - 2022/5/18/ PY - 2022/5/18/ UR - https://www.scientificamerican.com/article/what-the-us-can-learn-from-brazils-successful-covid-vaccination-campaign/ ER - TY - BLOG TI - Creativity as Survival: Crowdsourcing unexpected ways we use technology AU - de Souza e Silva, A. T2 - NCSU News Blog DA - 2022/6/7/ PY - 2022/6/7/ UR - https://news.ncsu.edu/2022/06/creativity-as-survival/ ER - TY - JOUR TI - Making the COVID-19 Pandemic Visible: The power of grassroots mapping initiatives AU - de Souza e Silva, A. T2 - International Journal of Communication DA - 2022/// PY - 2022/// VL - 16 SP - 3988–4007 ER - TY - CHAP TI - Leading in a Pandemic: The Perspectives of Communication Administrators AU - Cates, C.M. AU - Dannels, D.P. AU - Tate, H. AU - Mottet, T. AU - Mazer, J. AU - Harper, S. AU - Darling, A. T2 - Personal and Administrative Perspectives from the Communication Discipline during the COVID-19 Pandemic A2 - Kuypers, J. PY - 2022/// PB - Lexington Books ER - TY - CHAP TI - Turning crises into opportunities? Examining the effectiveness of Starbucks’ responses to its Philadelphia crisis AU - Cheng, Y. AU - Laprea, I. AU - Mackie, H. T2 - Digital Strategies: Data-Driven Public Relations, Marketing, and Advertising A2 - Luttrell, Regina A2 - Emerick, Susan A2 - Wallace, Adrienne PY - 2022/// SP - 191–201 PB - Oxford University Press SN - 9780190925437 9780190925390 ER - TY - JOUR TI - Toward an employee communication mediation model: Exploring the effects of social media engagement on employee–organization relationships and advocacy AU - Wang, Y. AU - Cheng, Y. AU - Gonzenbach, W. T2 - International Journal of Communication DA - 2022/// PY - 2022/// VL - 16 SP - 4164–4186 ER - TY - CHAP TI - Chatbots and Health: Mental Health AU - Cheng, Yang AU - Xie, Chenxing AU - Wang, Yanding AU - Jiang, Hua T2 - The International Encyclopedia of Health Communication AB - Abstract This entry provides a holistic review of the history of chatbots, chatbots' application in contemporary healthcare, and mental health in crises. It addresses different types of chatbots and summarizes four main features of chatbots applied for mental health in crises, including technological convenience, information, emotional support, and social companionship. Challenges and the future of chatbots for mental health are also discussed and implications for scholars and practitioners are mentioned. PY - 2022/11/10/ DO - 10.1002/9781119678816.iehc0725 SP - 1-6 PB - Wiley SN - 9780470673959 9781119678816 UR - http://dx.doi.org/10.1002/9781119678816.iehc0725 ER - TY - ER - TY - JOUR TI - The public impact of academic and print media portrayals of TMS: shining a spotlight on discrepancies in the literature AU - Scheper, Abigail AU - Rosenfeld, Cynthia AU - Dubljević, Veljko T2 - BMC Medical Ethics AB - Transcranial magnetic stimulation (TMS) is an FDA approved treatment for major depression, migraine, obsessive compulsive disorder, and smoking addiction. TMS has gained popular media support, but media coverage and commercial reporting of TMS services may be contributing to the landscape of ethical issues.We explore the differences between the academic and print media literature portrayals of TMS to evaluate their ethical impact for the public. We performed a comprehensive literature review using PubMed and NexisUni databases to evaluate the literature available on TMS from 2014 to 2019. Our sample consisted of 1632 academic articles and 468 print media articles for a total of 2100 articles. We then coded each article for seven specific top-level codes: (1) type of source, (2) year of publication, (3) purpose of TMS application, (4) age of subjects, (5) population, (6) overall tone, and (7) specification of TMS parameters. We also made some additional notes of the TMS parameters where specified and the breakdown of mental health applications.Our results indicated several discrepancies between the academic and the print media reporting about TMS technology, particularly with regards to tone and specificity. Namely, the academic sample was largely neutral and specific about the parameters under which TMS was being applied, while the print media sample was heavily optimistic and presented the application of TMS with far less specificity. There was some convergence between the two samples, such as the focus of both on therapy as the predominant TMS application.We call upon the academic community to increase scrutiny of TMS services in order to ensure that people's knowledge of health technologies is not unduly influenced by sensational claims and a general lack of adequate information. DA - 2022/3/13/ PY - 2022/3/13/ DO - 10.1186/s12910-022-00760-5 VL - 23 IS - 1 J2 - BMC Med Ethics LA - en OP - SN - 1472-6939 UR - http://dx.doi.org/10.1186/s12910-022-00760-5 DB - Crossref ER - TY - JOUR TI - Of Sound, Bodies, and Immersive Experience T2 - enculturation: a journal of rhetoric, writing, and culture DA - 2022/5/16/ PY - 2022/5/16/ UR - https://www.enculturation.net/Sound_Bodies_ImmersiveExperience ER - TY - JOUR TI - “Sit down and talk”: Doctor Who and an imperfect peace myth AU - Rosenfeld, Cynthia T2 - Communication Quarterly AB - The globalized age of the Anthropocene, a spacetime in which humans regularly come into contact with other human and non-human ways-of-life, creates an exigence for stories that encourage living together-in-difference, or peace myths. In “The Zygon Inversion,” Doctor Who offers an imperfect peace myth that saves two species from war. To illuminate this myth, this essay first discusses the significance of memory and myth for national and cultural identity and situates Doctor Who in a sociopolitical context. Next, I show how the Doctor’s myth (1) reconceptualizes the metaphor of wargames from a game of strategy to one of luck, (2) invites a de-escalation of conflict through the Doctor’s enargeic rendering of his own, pained guilt, and (3) remains problematically partial as peace is achieved through a retention of the status quo at the cost of Zygon ways-of-life. Finally, I discuss how Doctor Who contributes to theorizing peace myths. DA - 2022/1/1/ PY - 2022/1/1/ DO - 10.1080/01463373.2021.2016879 VL - 70 IS - 1 SP - 42-62 UR - https://doi.org/10.1080/01463373.2021.2016879 ER - TY - CHAP TI - Social Media and Crisis Communication (SMCC) Research in A Global Context AU - Cheng, Y. AU - Spruill, T. AU - Dalton, C. T2 - Social Media and Crisis Communication A2 - Jin, Yan A2 - Austin, Lucinda AB - Social media and crisis communication (SMCC), a key research subject addressed in the field of public relations, has attracted wide attention from global scholarship in the past years. To gauge the status of SMCC research in a worldwide context, this study conducts a content analysis of 135 articles published in 15 journals, indexed by Social Science Index Citation in the recent four years (2016–2020). This chapter analyzes authorship and affiliation, theoretical, and methodological trends of SMCC research, and presents how contextual factors such as political, cultural, and media characteristics have influenced the crisis communication practice on social media. The findings indicate that the field of SMCC research needs further diversification concerning study contexts and social media tools. PY - 2022/1/19/ DO - 10.4324/9781003043409-3 SP - 7-19 PB - Routledge SN - 9781003043409 UR - http://dx.doi.org/10.4324/9781003043409-3 ER - TY - ER - TY - JOUR TI - Foreign-born public relations faculty members’ relationship with their universities as a soft power resource in U.S. public diplomacy AU - Ertem-Eray, T. AU - Ki, E. J T2 - Journal of Public Diplomacy DA - 2022/// PY - 2022/// DO - 10.23045/jpd.2022.2.1.5 VL - 2 IS - 1 SP - 6–27 ER - TY - JOUR TI - Relational cultivation strategies and community building on Fortune 500 company corporate blogs AU - Ertem-Eray, Tugce AU - Ki, Eyun-Jung T2 - Corporate Communications: An International Journal AB - Purpose As the number of corporate blogs has continued to increase over the years, this study examines the use of relationship cultivation strategies of Fortune 500 companies on their corporate blogs. Moreover, it focuses on how companies use corporate blogs as interactive online communication channels to create a sense of community among their publics. Design/methodology/approach A content analysis of Fortune 500 company corporate blogs was conducted to examine the use of relational cultivation strategies and their methods of promoting a sense of community. Findings Findings indicate that networking and sharing tasks are used most frequently among all relational cultivation strategies on corporate blogs, and that there are statistically significant differences among industries for using relationship cultivation strategies on corporate blogs. The most frequently used dimension of sense of community on corporate blogs is shared emotional connection. Originality/value Studies analyzing social media as public relations tools have not yet focused on community building. In fact, few studies have examined the community building aspect of corporate blogs in the public relations field. To fill this gap, this study focuses on community building and analyzes how companies use corporate blogs as an interactive online communication channel to create a sense of community among their publics. DA - 2022/1/11/ PY - 2022/1/11/ DO - 10.1108/ccij-12-2020-0163 VL - 27 IS - 1 SP - 188-203 UR - http://dx.doi.org/10.1108/ccij-12-2020-0163 KW - Fortune 500 KW - Community building KW - Corporate blogs KW - Relational cultivation strategies ER - TY - JOUR TI - Hybrid spaces 2.0: Connecting networked urbanism, uneven mobilities, and creativity, in a (post) pandemic world AU - de Souza e Silva, Adriana T2 - MOBILE MEDIA & COMMUNICATION DA - 2022/10/18/ PY - 2022/10/18/ DO - 10.1177/20501579221132118 VL - 11 IS - 1 SP - 59-65 J2 - Mobile Media & Communication LA - en OP - SN - ["2050-1587"] UR - http://dx.doi.org/10.1177/20501579221132118 DB - Crossref KW - Hybrid spaces KW - networked mobilities KW - creativity KW - uneven mobilities KW - urban spaces ER - TY - JOUR TI - Counter-Selfies and the Real Subsumption of Society AU - Bollmer, Grant T2 - VISUAL CULTURE APPROACHES TO THE SELFIE AB - Counter-selfie names a variant of selfie; in taking a counter-selfie one strives to become visibly present to other people but simultaneously works to render oneself invisible to systems of computational, digital surveillance. The contradictions of counter-selfies relate to concerns central to digital culture writ large; they depict the limits of conceptualizing and enacting politics as relational and democratic; they demonstrate the impossibility of particular political acts when structures of capital have moved from what Marx termed “formal subsumption” to “real subsumption;” they substitute for political action when resistance to capital seems to be articulated in a profoundly anti-democratic and anti-communist frame. The demand for communication and the exchange of information is central to contemporary versions of the formal subsumption of labor by capital. Digital culture seems marked by an intensification of visibility for the purposes of surveillance, legitimated by a demand for “transparency.”. DA - 2022/// PY - 2022/// DO - 10.4324/9780367206109-1 SP - 20-39 ER - TY - JOUR TI - Playing with place: Location-based mobile games in post-pandemic public spaces AU - Hjorth, Larissa AU - de Souza e Silva, Adriana T2 - MOBILE MEDIA & COMMUNICATION DA - 2022/10/6/ PY - 2022/10/6/ DO - 10.1177/20501579221126959 VL - 11 IS - 1 SP - 52-58 J2 - Mobile Media & Communication LA - en OP - SN - ["2050-1587"] UR - http://dx.doi.org/10.1177/20501579221126959 DB - Crossref KW - Location-based mobile games KW - mobile games KW - public space KW - creative practice KW - play KW - placemaking ER - TY - JOUR TI - Defining and Exploring Frenemy Relationships AU - Abetz, Jenna S. AU - Romo, Lynsey K. AU - Marr, Chandler T2 - SOUTHERN COMMUNICATION JOURNAL DA - 2022/10/13/ PY - 2022/10/13/ DO - 10.1080/1041794X.2022.2131897 VL - 10 SP - SN - 1930-3203 KW - Frenemy KW - participant definitional analysis KW - interpersonal relationships KW - friendships KW - interviews ER - TY - JOUR TI - SPLITTING (OVER) THE ATOM Nuclear energy and democratic conflict AU - Kinsella, William J. T2 - ROUTLEDGE HANDBOOK OF ENERGY DEMOCRACY AB - Since its inception, nuclear energy has been a site of policy debate, political protest, and divergent technical appraisals. Advocates have often framed it as a source of virtually limitless energy, and numerous nations have undertaken or are considering civilian nuclear power programs. Many of those programs have struggled under the combined challenges of safety and weapons proliferation concerns, accumulating nuclear wastes, and questions of economic viability. Less visible but particularly relevant as matters of energy democracy have been the ecological and human health impacts of a global system of uranium mining and other industrial processes comprising the nuclear fuel cycle. As climate change increasingly drives global concerns, nuclear power advocates argue that it provides a uniquely valuable, low-carbon energy source. Meanwhile, critics continue to highlight not only its direct material risks but also its potential to draw attention and resources away from more sustainable forms of energy transition. This chapter surveys the conflicted history and current status of civilian nuclear energy, with particular attention to questions of democratic governance, the roles of international and national regulatory regimes, political advocacy and protest, and the role of this contested energy source at a time of global energy transitions. DA - 2022/// PY - 2022/// DO - 10.4324/9780429402302-25 SP - 224-238 ER - TY - JOUR TI - Does Artificial Intelligence Satisfy You? A Meta-Analysis of User Gratification and User Satisfaction with AI-Powered Chatbots AU - Xie, Chenxing AU - Wang, Yanding AU - Cheng, Yang T2 - International Journal of Human–Computer Interaction DA - 2022/9/27/ PY - 2022/9/27/ DO - 10.1080/10447318.2022.2121458 VL - 9 SP - 1-11 J2 - International Journal of Human–Computer Interaction LA - en OP - SN - 1044-7318 1532-7590 UR - http://dx.doi.org/10.1080/10447318.2022.2121458 DB - Crossref ER - TY - JOUR TI - Extreme arguments: Anwar al-Awlaki's radicalizing discourse AU - Ladd, Brian K. AU - Goodwin, Jean T2 - JOURNAL OF PRAGMATICS AB - Terrorist violence remains one of the most significant threats in the contemporary world. Yet while substantial attention has been paid to the Western discourse that frames these events, the discourse of the violent extremists themselves remains understudied. This case study of an influential talk by Yemeni-American al-Qaeda leader Anwar al-Awlaki aims to address that gap. We find that Awlaki's narrative-heavy discourse was at the same time intensely reasoned, integrating arguments from analogy, from moral justification ad populum, and from expert opinion. In the context of the ongoing controversies over cartoons depicting Muhammad, these arguments served both to justify extreme violence against the artists and to make such violence an obligation for every believer. At the same time, Awlaki's appeals delegitimized other voices, encouraging audiences to resist counter-persuasion. While further research is vital, this study demonstrates the power of argument analysis for investigating radicalization appeals. DA - 2022/10// PY - 2022/10// DO - 10.1016/j.pragma.2022.08.004 VL - 200 SP - 39-48 SN - 1879-1387 UR - https://doi.org/10.1016/j.pragma.2022.08.004 KW - Rhetorical argumentation KW - Argument from analogy KW - Argument ad populum KW - Argument from expert opinion KW - Radicalization KW - Anwar al-Awlaki ER - TY - JOUR TI - Sexual Communication between Adolescent Partners: A Scoping Review and Directions for Future Research AU - Widman, Laura AU - Maheux, Anne J. AU - Craig, Elizabeth AU - Evans-Paulson, Reina AU - Choukas-Bradley, Sophia T2 - JOURNAL OF SEX RESEARCH AB - Sexual communication between adolescent partners is an important component of sexual health and wellbeing. Over 40 years of research on adolescent sexual communication has yielded rich information, yet there remain gaps in our understanding of the communication process. The purpose of this scoping review was to synthesize the body of research on adolescent sexual communication to identify how communication has been conceptualized, how researchers have measured communication, and what theoretical frameworks have been applied across the literature. We identified 198 assessments of sexual communication across 119 quantitative studies. This work included 127,489 adolescents (Mage = 15.97) from 15 countries (81.5% U.S.-based). Most studies relied on self-reports (93.4%) and surveyed only one member of a couple (97.5%). The definition of sexual communication was highly varied across the literature: in half of assessments (52.0%) sexual communication was operationalized as a behavior–the verbal or nonverbal exchange of messages about sex–whereas the remaining half of assessments captured social-cognitive aspects of communication (e.g., communication self-efficacy, fear/anxiety). There was also a tendency for investigators to create their own idiosyncratic instruments: half of studies (48.9%) used instruments created by the research team with limited or no discussion of reliability/validity. Regarding the topic of communication, a third of assessments (33.8%) focused exclusively on condom communication and another quarter (24.0%) focused on other safer-sex issues (e.g., STDs, abstinence). Notably absent were studies focused on communication surrounding consent or sexual pleasure. Also absent was a guiding conceptual model or theory that could unify this body of work. Overall, results highlight gaps and inconsistencies in how partner sexual communication has been conceptualized, measured, and theorized about in previous work. We provide several recommendations for future theory-building efforts as well as rigorous, multimethod empirical investigations of adolescent sexual communication that would further our understanding of this important aspect of adolescent sexual wellbeing. DA - 2022/8/4/ PY - 2022/8/4/ DO - 10.1080/00224499.2022.2099787 SP - SN - 1559-8519 ER - TY - JOUR TI - Behavioral Measures to Assess Adolescent Sexual Communication with Partners: A Scoping Review and Call for Further Studies AU - Maheux, Anne J. AU - Widman, Laura AU - Hurst, Jeffrey L. AU - Craig, Elizabeth AU - Evans-Paulson, Reina AU - Choukas-Bradley, Sophia T2 - JOURNAL OF SEX RESEARCH AB - Sexual communication with partners is important for adolescents' sexual and socioemotional well-being. Behavioral assessments of partner sexual communication capture the complex and nuanced process of communication and are commonly used with adults, yet the existing literature among adolescents overwhelmingly relies on self-report measures. In the current paper, we reviewed the literature on adolescent partner sexual communication, identifying 14 studies including 2,043 participants (M age = 16) that used behavioral assessments (i.e., dyadic observations, role-plays with confederates, role-plays with vignettes). We also identify key gaps in the current literature: First, only one study recruited couples; studies that assessed dyadic interactions largely relied on confederates. Second, assessments often assumed that participants engaged in heterosexual sex, and no studies specifically recruited LGBTQ+ adolescents. Third, behavioral tasks often involved assumptions of participants' sexual goals (e.g., desire to refuse sex) and focused almost exclusively on sexual refusal and condom negotiation. Additionally, coding schemes lacked standardization and micro-analytic strategies (e.g., coding change over time). Finally, observational methods have been almost exclusively used to assess intervention efficacy, rather than to understand associations between behaviorally-assessed communication skills and sexual outcomes or self-reported communication in basic research. We discuss recommendations for future research, including regular use of behavioral observation methods with diverse samples, to triangulate across multiple methodologies and identify correspondence between behavioral and self-report measures. DA - 2022/8/8/ PY - 2022/8/8/ DO - 10.1080/00224499.2022.2103072 SP - SN - 1559-8519 ER - TY - JOUR TI - The Impact of CSR Perceptions on Employees’ Turnover Intention during the COVID-19 Crisis in China AU - Cheng, Yang AU - Wang, Yuan AU - Pan, Feihong T2 - International Journal of Environmental Research and Public Health AB - The COVID-19 pandemic has created tremendous challenges for organizations' corporate social responsibility (CSR), communication, and relationship management with internal stakeholders such as employees. This study conducted an online survey of 466 employees working for large Chinese corporations during the pandemic. A structural equation model based on insights from expectancy violation theory was used to examine how negative violation valence increases employees' turnover intention as mediated by uncertainty, CSR cynicism, and distrust. The survey results showed that employees' negative violation valence positively influenced their uncertainty about their organizations' CSR activities, which fostered their cynicism about CSR and distrust of their organization. Employees' CSR cynicism increased their distrust toward their organizations, which increased their turnover intention. The theoretical and practical implications of the study are discussed as well. DA - 2022/7/7/ PY - 2022/7/7/ DO - 10.3390/ijerph19148297 VL - 19 IS - 14 SP - 8297 J2 - IJERPH LA - en OP - SN - 1660-4601 UR - http://dx.doi.org/10.3390/ijerph19148297 DB - Crossref KW - CSR cynicism KW - China KW - COVID-19 KW - turnover intention KW - distrust KW - expectancy violation ER - TY - JOUR TI - Virtually Enhancing Public Engagement During the Pandemic: Measuring the Impact of Virtual Reality Powered Immersive Videos on Corporate Social Responsibility Communication AU - Cheng, Yang AU - Wang, Yuan AU - Zhao, Wen AU - Zhang, Kaijie AU - Cai, Xinyi AU - Jiang, Hua T2 - Social Science Computer Review AB - Many companies have applied virtual reality (VR), a new and popular technology, to their corporate social responsibility (CSR) activities. This study examines how 360-degree VR-powered videos might further enhance consumers’ engagement in CSR activities and facilitate business outcomes during a crisis setting. The researchers conducted an online survey study, during the coronavirus (COVID-19) pandemic, with 1422 representative U.S. residents and applied the structural equation modeling for data analysis. Results indicated that the four categories of gratifications-sought (i.e., being there, enhancement, interaction, and fun) on 360-degree VR-powered videos could all positively influence CSR engagement; in contrast, CSR skepticism would reduce such engagement online. Corporate social responsibility engagement further improved the organization-public relationships (OPRs) and ultimately influenced consumers’ word-of-mouth toward the company. Theoretical and practical implications of these findings were discussed. DA - 2022/7/1/ PY - 2022/7/1/ DO - 10.1177/08944393221111482 VL - 7 SP - 089443932211114 J2 - Social Science Computer Review LA - en OP - SN - 0894-4393 1552-8286 UR - http://dx.doi.org/10.1177/08944393221111482 DB - Crossref KW - corporate social responsibility communication KW - engagement KW - gratifications KW - virtual reality KW - crisis KW - relationships KW - word-of-mouth (WOM) ER - TY - JOUR TI - An examination of visually impaired individuals' communicative negotiation of face threats AU - Romo, Lynsey K. AU - Alvarez, Cimmiaron AU - Taussig, Melissa R. T2 - JOURNAL OF SOCIAL AND PERSONAL RELATIONSHIPS AB - Being visually impaired is an inherently face threatening and potentially stigmatizing experience that can greatly affect personal relationships. Those with a visual impairment frequently miss nonverbal cues, must rely on others for transportation and other assistance, and can be overtly marked as different through their use of a cane or a guide dog. Framed by the theoretical lens of facework and using in-depth interviews of 24 visually impaired individuals, this study uncovered how people with a visual impairment engaged in facework to mitigate and remediate the low-vision-related face threats they and others experienced. Participants reported using preventive facework, including politeness and humor, as well as corrective facework (avoidance, apologies, accounts, and humor) to manage face threats. Interviewees also engaged in a new type of facework that was simultaneously corrective and preventive: future facework (education and advocacy). Findings offer practical strategies visually impaired individuals can use to ward off or repair face threatening acts, contesting stigma and potentially improving relationships and fostering allyship among sighted individuals. The study also suggests that facework be incorporated into a biopsychosocial model of disability to help combat disabling social barriers. DA - 2022/7/7/ PY - 2022/7/7/ DO - 10.1177/02654075221114048 VL - 7 SP - SN - 1460-3608 UR - http://dx.doi.org/10.1177/02654075221114048 KW - Facework KW - face threats KW - politeness theory KW - visually impaired KW - biopsychosocial model of disability ER - TY - JOUR TI - Two Views of Speech Acts: Analysis and Implications for Argumentation Theory AU - Kauffeld, Fred J. AU - Goodwin, Jean T2 - LANGUAGES AB - Argumentation theorists need to command a clear view of the sources of the obligations that arguers incur, e.g., their burdens of proof. Theories of illocutionary speech acts promise to fill this need. This essay contrasts two views of illocutionary acts: one, that they are constituted by rules, the other, that they are constituted by paradigmatic practical calculations. After a general comparison of the two views, the strength of the pragmatic view is demonstrated through an account of the illocutionary act of making an accusation. It is shown that the essential conditions of ACCUSING revealed by conceptual analysis are just what is practically necessary to manage a routine, but complex, communicative problem. The essay closes with remarks on the implications of the pragmatic view of speech acts for argumentation theory generally. DA - 2022/6// PY - 2022/6// DO - 10.3390/languages7020093 VL - 7 IS - 2 SP - SN - 2226-471X KW - argumentation KW - pragmatics KW - illocutionary acts KW - probative obligations KW - burdens of proof KW - accusing ER - TY - JOUR TI - Gene-Edited Foods and the Public: The First Representative Survey Study of the United States AU - Cummings, Christopher L. AU - Peters, David T2 - ENVIRONMENTAL COMMUNICATION-A JOURNAL OF NATURE AND CULTURE AB - Recent gene editing tools and techniques continue to develop at a swift pace and gene-edited foods boast significant promise to create identifiable benefits for end-use consumers, although there are currently few publicly identifiable products in the commercial marketplace. While competing stakeholders are active in this space, few public-facing media stories have surfaced and there have been few studies of public opinion of gene-edited foods. This article reports findings of the first representative survey study of public opinion toward gene-edited foods in the United States. This work finds that Americans are divided on their perceptions of this new technology and provides robust and granular assessment and identification of socioeconomic and belief-based classifications to better describe the current state of public opinion in this area. DA - 2022/6/28/ PY - 2022/6/28/ DO - 10.1080/17524032.2022.2086894 SP - SN - 1752-4040 KW - Gene-edited food KW - public opinion KW - survey KW - gene editing ER - TY - JOUR TI - The Media's Taste for Gene-Edited Food: Comparing Media Portrayals within US and European Regulatory Environments AU - Dahlstrom, Michael F. AU - Wang, Zhe AU - Lindberg, Sonja AU - Opfer, Kasey AU - Cummings, Christopher L. T2 - SCIENCE TECHNOLOGY & HUMAN VALUES AB - Recent gene-editing technologies are heralded by proponents as a revolution for developing gene-edited foods (GEFs) while critics demand increased governance and scrutiny of potential societal impacts. Governance of GEFs is different in the United States, where GEFs are entering the market, and Europe, which restricts GEF development. Definitive regulations for governing GEFs are not yet solidified in either region. We identify and compare how English-language media in the United States and Europe portray potential risks, benefits, and regulation of GEFs, and we explore how these portrayals may reflect their regulatory environments. Results show that the regions similarly prioritize benefit frames that emphasize the social and scientific progress GEFs may bring, and few articles express skepticism about potential benefits. Comparing samples across regions exposes differences between Europe and the United States in the risk and benefit portrayals and in governance initiatives. Both regions prioritize policy risks that are counter to their current oversight regimes: the US media sample focused on GEFs being underregulated while the European sample emphasize risks of too much regulation. This may demonstrate the power of media to reflect and even cultivate public opinion and may influence future policy revisions within these distinct regulatory environments. DA - 2022/6/30/ PY - 2022/6/30/ DO - 10.1177/01622439221108537 SP - SN - 1552-8251 KW - gene-edited food KW - CRISPR KW - media coverage KW - content analysis ER - TY - JOUR TI - AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior AU - Jiang, Hua AU - Cheng, Yang AU - Yang, Jeongwon AU - Gao, Shanbing T2 - Computers in Human Behavior AB - The present study is grounded in social exchange theory and resource exchange theory. By exploring customers' satisfaction with chatbot services and their social media engagement, it examined the effects of responsiveness and a conversational tone in dialogic chatbot communication on customers. To test the proposed mediation model, we surveyed a representative sample of customers (N = 965) living in the U.S. After examining the validity and reliability of our measurement model, we tested the hypothesized model using structural equation modeling (SEM) procedures. All proposed hypotheses were supported, indicating the significant direct effects of (1) responsiveness and a conversational tone on customers' satisfaction with chatbot services, (2) customers' chatbot use satisfaction on social media engagement, (3) customers’ social media engagement on price premium and purchase intention, and (4) purchase intention on price premium. In addition, we examined satisfaction, social media engagement, and purchase intention as significant mediators in the proposed model. Theoretical and practical implications of the study were then discussed. DA - 2022/9// PY - 2022/9// DO - 10.1016/j.chb.2022.107329 VL - 134 SP - 107329 J2 - Computers in Human Behavior LA - en OP - SN - 0747-5632 UR - http://dx.doi.org/10.1016/j.chb.2022.107329 DB - Crossref KW - Dialogic chatbot communication KW - Engagement-facilitating AI technologies KW - Chatbot use satisfaction KW - Social media engagement KW - Purchase intention KW - Price premium ER - TY - JOUR TI - Shared Virtual Reality Experiences during the COVID-19 Pandemic: Exploring the Gratifications and Effects of Engagement with Immersive Videos AU - Cheng, Yang AU - Wang, Yuan AU - Zhao, Wen T2 - International Journal of Environmental Research and Public Health AB - The coronavirus (COVID-19) pandemic and recent economic recession have been impacting many people’s mental health. The experience of social distancing created new hardships for people who already reported symptoms of depression or anxiety. In these circumstances, new technologies, such as immersive virtual reality (VR) videos, could serve as useful tools for facilitating interactions, emotional sharing, and information processing within a virtual environment. In this study, researchers aimed to enrich the information processing literature by focusing on the uses and gratifications of 360-degree VR videos during the pandemic. Through employing survey research with 1422 participants located in the U.S. and structural equation modeling for data analysis, this study found that five types of gratification, including utilitarian (i.e., navigation), hedonic (i.e., enjoyment), sensual (i.e., realism), social (i.e., community), and symbolic (i.e., coolness), significantly motivated users to use such immersive videos. Simultaneously, data demonstrated that these five types of gratification could influence users’ cognitive engagement with virtual content. In addition, such VR engagement facilitated users’ positive attitudes toward immersive videos and continued usage of them. The findings provided practical implications for COVID-19 global recovery as well. DA - 2022/4/21/ PY - 2022/4/21/ DO - 10.3390/ijerph19095056 VL - 19 IS - 9 SP - 5056 J2 - IJERPH LA - en OP - SN - 1660-4601 UR - http://dx.doi.org/10.3390/ijerph19095056 DB - Crossref KW - COVID-19 KW - engagement KW - global recovery KW - gratifications KW - immersive videos KW - virtual reality ER - TY - JOUR TI - A Digital Communication Twin for Addressing Misinformation: Vision, Challenges, Opportunities AU - Jhala, Arnav AU - Cheng, Yang AU - Goodwin, Jean AU - Singh, Munindar P. AU - Anwar, Mohd AU - Davis, Lauren AU - Jiang, Steven AU - Lee, Anna AU - Younho, Seong AU - Grady, Siobahn AU - Kumar, Deepak AU - Zhang, Tianduo T2 - IEEE Internet Computing AB - In this article, we propose a novel approach to address the major ethical and societal problem of misinformation on social media. Specifically, how can we identify misinformation, understand how it spreads, and produce effective interventions? Our envisioned solution is sociotechnical in that it relies upon people (specifically community leaders) to push back against the ravages of misinformation but incorporates novel computational support for doing so. Specifically, we envision a digital communication twin platform for misinformation flow in social networks. We present the motivation, components, challenges, and opportunities in the development of this platform. We illustrate the potential for this approach via misinformation about healthcare, which has flourished during the COVID-19 pandemic. DA - 2022/3/1/ PY - 2022/3/1/ DO - 10.1109/MIC.2021.3129547 VL - 26 IS - 2 SP - 36-41 J2 - IEEE Internet Comput. OP - SN - 1089-7801 1941-0131 UR - http://dx.doi.org/10.1109/MIC.2021.3129547 DB - Crossref KW - Analytical models KW - Adaptation models KW - Social networking (online) KW - Pandemics KW - Computational modeling KW - Atmospheric modeling KW - Medical services ER - TY - JOUR TI - The state of social-mediated crisis communication research through the lens of global scholars: An updated assessment AU - Cheng, Yang AU - Wang, Yuan AU - Kong, Yeqing T2 - Public Relations Review AB - We investigate the state of global social-mediated crisis communication (SMCC) research through a content analysis of 189 discrete academic articles published in key journals included in the Social Sciences Citation Index via the Web of Science from 2006 to 2020. We identify the patterns in the theoretical and methodological approaches and the types of crisis, social media platforms, and contextual factors examined in SMCC research. Our findings demonstrate the common trends and differences between regions or societies. Scholars from North America dominated this field and primarily used quantitative methods, such as content analysis and experiments. A Western-oriented situational crisis communication theory was the most frequently applied theoretical framework. Twitter and Facebook were the most frequently used social media tools, and natural crises were studied most frequently. Nearly half of the SMCC studies collected research data about crises within America, and none focused on African countries. Contextual factors, such as political, cultural, and media characteristics, were found to affect online crisis communication practices. Our study can thus inform future discussions by revealing current theoretical gaps. DA - 2022/6// PY - 2022/6// DO - 10.1016/j.pubrev.2022.102172 VL - 48 IS - 2 SP - 102172 J2 - Public Relations Review LA - en OP - SN - 0363-8111 UR - http://dx.doi.org/10.1016/j.pubrev.2022.102172 DB - Crossref KW - Social media KW - Crisis communication KW - Contexts KW - Literature KW - Global scholarship KW - Public Relations ER - TY - JOUR TI - Contingency theory informs relationship management: Exploring the contingent organization-public relationships (COPR) in a crisis of Mainland China AU - Cheng, Yang AU - Fisk, Allison T2 - Public Relations Review AB - This paper demonstrates the theoretical rationale for incorporating the concept of relationship management into the contingency theory of strategic conflict management (the contingency theory thereafter). Such a contingency approach is created to aid organizations in evaluating organization-public relationships (OPR) across stages of crises. Based on cross-disciplinary scholarship from crisis communication and public relations, this study explores how the identified three categories of contingency factors, such as predisposing, situational, and proscriptive elements affect relationships in the crisis management process. A case study of the Wukan crisis between governments and activist publics in mainland China is analyzed to examine the contingent organization-public relationships (COPR) and its predecessors. Implications of this study are to move the contingency theory beyond the static measurement of stances and extend its scope into relationship management. This study also adds value to the crisis communication literature, which mainly focuses on organizations in Western contexts. DA - 2022/6// PY - 2022/6// DO - 10.1016/j.pubrev.2022.102178 VL - 48 IS - 2 SP - 102178 J2 - Public Relations Review LA - en OP - SN - 0363-8111 UR - http://dx.doi.org/10.1016/j.pubrev.2022.102178 DB - Crossref KW - Contingency theory KW - Organization-public relationships (OPR) KW - Crisis communication KW - China KW - Context(s) ER - TY - JOUR TI - What is community-level environmental literacy, and how can we measure it? A report of a convening to conceptualize and operationalize CLEL AU - Gibson, Lauren M. AU - Busch, K. C. AU - Stevenson, Kathryn T. AU - Cutts, Bethany B. AU - DeMattia, Elizabeth A. AU - Aguilar, Olivia M. AU - Ardoin, Nicole M. AU - Carrier, Sarah J. AU - Clark, Charlotte R. AU - Cooper, Caren B. AU - Feinstein, Noah Weeth AU - Goodwin, Jean AU - Peterson, M. Nils AU - Wheaton, Mele T2 - ENVIRONMENTAL EDUCATION RESEARCH AB - Environmental education research often emphasizes the importance of community context, but conceptualization and measurement of environmental literacy has mostly occurred at the individual level, often focusing on individual behaviors. The environmental problems facing the world today require collective action—communities coming together to address large-scale problems. Accordingly, understanding and encouraging collective action requires a shift in focus from individual to community-level environmental literacy (CLEL). Despite its importance, CLEL has been left largely undefined and unmentioned in environmental education literature. To understand the field’s current conceptualizations and measurement strategies around CLEL, the authors held a convening of 24 researchers to discuss the topic. Here, we report the findings of this convening and present a series of tensions that emerged in conceptualizing and measuring CLEL. We see this area of research as rich with opportunity for innovation and offer considerations for researchers engaging in this work. DA - 2022/4/19/ PY - 2022/4/19/ DO - 10.1080/13504622.2022.2067325 VL - 4 SP - SN - 1469-5871 KW - Environmental literacy KW - community-level KW - collective impact ER - TY - JOUR TI - Linking CSR Communication to Corporate Reputation: Understanding Hypocrisy, Employees’ Social Media Engagement and CSR-Related Work Engagement AU - Jiang, Hua AU - Cheng, Yang AU - Park, Keonyoung AU - Zhu, Wei T2 - Sustainability AB - Based on the social exchange theory and the signaling theory, we proposed a conceptual model of effective CSR communication and corporate reputation integrating employees’ hypocrisy toward their employers’ corporate behavior, employees’ CSR-related social media engagement and work engagement. We tested our proposed model based on an employee survey (n = 811). Structural equational modeling (SEM) analyses were conducted while controlling variables that could exert confounding effects on our proposed model. All the hypotheses were supported by our collected data. Effective CSR communication factors turned out to be significant predictors for hypocrisy, employees’ social media engagement and CSR-related work engagement, and corporate reputation. Hypocrisy and engagement were also significant mediators in our proposed model. The key findings of the study made theoretical contributions to CSR and employee communication scholarship. Practical implications of the findings of this study were also discussed. DA - 2022/2/18/ PY - 2022/2/18/ DO - 10.3390/su14042359 VL - 14 IS - 4 SP - 2359 J2 - Sustainability LA - en OP - SN - 2071-1050 UR - http://dx.doi.org/10.3390/su14042359 DB - Crossref KW - CSR communication KW - corporate reputation KW - employee communication KW - corporate hypocrisy KW - social media engagement KW - CSR work engagement ER - TY - JOUR TI - Environmental Health Literacy as Knowing, Feeling, and Believing: Analyzing Linkages between Race, Ethnicity, and Socioeconomic Status and Willingness to Engage in Protective Behaviors against Health Threats AU - Binder, Andrew R. AU - May, Katlyn AU - Murphy, John AU - Gross, Anna AU - Carlsten, Elise T2 - INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH AB - This study investigates the relationships between environmental health literacy, the characteristics of people (race, ethnicity, and socioeconomic status) associated with health disparities, and people’s willingness to engage in protective behaviors against environmental health threats. Environmental health literacy is a framework for capturing the continuum between the knowledge of environmental impacts on public health, and the skills and decisions needed to take health-protective actions. We pay particular attention to three dimensions of environmental health literacy: factual knowledge (knowing the facts), knowledge sufficiency (feeling ready to decide what to do), and response efficacy (believing that protective behaviors work). In June 2020, we collected survey data from North Carolina residents on two topics: the viral infection COVID-19 and industrial contaminants called per- and polyfluoroalkyl substances (PFAS). We used their responses to test stepwise regression models with willingness to engage in protective behaviors as a dependent variable and other characteristics as independent variables, including environmental health literacy. For both topics, our results indicated that no disparities emerged according to socioeconomic factors (level of education, household income, or renting one’s residence). We observed disparities in willingness according to race, comparing Black to White participants, but not when comparing White to American Indian, Alaska Native, Asian, Native Hawaiian, or Pacific Islander participants nor Hispanic to non-Hispanic participants. The disparities in willingness between Black and White participants persisted until we introduced the variables of environmental health literacy, when the difference between these groups was no longer significant in the final regression models. The findings suggest that focusing on environmental health literacy could bridge a gap in willingness to protect oneself based on factors such as race/ethnicity and socioeconomic status, which have been identified in the environmental health literature as resulting in health disparities. DA - 2022/3// PY - 2022/3// DO - 10.3390/ijerph19052701 VL - 19 IS - 5 SP - SN - 1660-4601 UR - https://www.mdpi.com/1660-4601/19/5/2701 KW - environmental health literacy KW - health disparities KW - COVID-19 KW - PFAS KW - race and ethnicity KW - socioeconomic status KW - efficacy KW - knowledge sufficiency KW - factual knowledge ER - TY - JOUR TI - An Examination of Communicative Negotiation of Non-Rescue Dog Stigma AU - Romo, Lynsey K. AU - Lloyd, Rachel AU - Grimaila, Zoe T2 - SOCIETY & ANIMALS AB - Abstract Recently the pressure to rescue dogs has increased, alongside the number of people opting to adopt dogs from shelters. Yet, many canines acquired in the U.S. are purchased from breeders, potentially resulting in pushback or difficult interactions. Using Communication Privacy Management and facework lenses, this study examined how individuals who bought dogs from breeders or pet shops negotiate communication and interpersonal challenges surrounding their non-rescue dogs. Through interviews of 41 guardians, the investigation found people with dogs they did not rescue carefully managed disclosure and faced threats amidst “non-rescue stigma.” Specifically, non-rescue guardians weighed the risks and rewards when determining whether and how to reveal the source of their dog. By providing excuses and justifications, guardians were able to remediate face threats and present a more desirable identity, particularly among guardians of rescue dogs. DA - 2022/2// PY - 2022/2// DO - 10.1163/15685306-12341710 VL - 30 IS - 1 SP - 88-107 SN - 1568-5306 KW - purebred dogs KW - breeders KW - shelters KW - rescues KW - qualitative interviews KW - stigma ER - TY - JOUR TI - Embodied parallelism and immersion in virtual reality gaming AU - Bollmer, Grant AU - Suddarth, Adam T2 - CONVERGENCE-THE INTERNATIONAL JOURNAL OF RESEARCH INTO NEW MEDIA TECHNOLOGIES AB - This article argues that virtual reality produces a sense of immersion through embodied parallelism – a technical mediation in which the embodied gestures and movements of a player must correspond to what is represented within a VR game, a correspondence which relies on, but exceeds the visual and requires strange requirements for both player (in terms of their gestures and movements) and game (in terms of including particular limits that police the movements of the player’s body). Attending to embodied parallelism refuses several longstanding assumptions about how virtual reality technologies, and media in general, generate the feeling of immersion – namely, the idea that immersion ‘disembodies’ in some way, or denies the existence of physical space beyond the boundary of a mediated simulation. Immersivity is premised on an explicit engagement with – and not exclusion of – both the physicality of the body and the physicality of a medium, if in deeply contradictory ways. As a case study to develop this concept, this article discusses the emerging virtual reality genre of ‘physics games’, games including, but not limited to, Blade & Sorcery, Boneworks and Half-Life: Alyx. These games take great lengths to simulate the physics of objects – they require simultaneously intrusive and yet ‘natural’ interfaces, in which the game demands the body to move as if it were manipulating objects that have a specific mass. Becoming ‘good’ at these games depends on the ability to discipline the body and conform to the demands of movement required by the simulation. Immersion, in this context, depends on a willingness to submit to these machinic, embodied demands, relying both explicitly on technical form but deliberately forgetting the materiality of gesture and mediation at the same time. This seeming contradiction, an engagement with both the materiality of gesture and the materiality of medium, is ‘solved’ through embodied parallelism and how it links player and game. DA - 2022/2/23/ PY - 2022/2/23/ DO - 10.1177/13548565211070691 SP - SN - 1748-7382 KW - embodiment KW - interface KW - physics game KW - virtual reality KW - immersion KW - aesthetics ER - TY - JOUR TI - The Hanford plaintiffs: voices from the fight for atomic justice AU - Kinsella, William J. T2 - LOCAL ENVIRONMENT AB - "The Hanford plaintiffs: voices from the fight for atomic justice." Local Environment, 27(3), pp. 395–396 DA - 2022/2/9/ PY - 2022/2/9/ DO - 10.1080/13549839.2022.2034771 SP - SN - 1469-6711 ER - TY - JOUR TI - Passing it on AU - Darling, Ann AU - Dannels, Deanna T2 - COMMUNICATION EDUCATION DA - 2022/1/2/ PY - 2022/1/2/ DO - 10.1080/03634523.2021.2005814 VL - 71 IS - 1 SP - 40-42 SN - 1479-5795 ER - TY - JOUR TI - A valence-based account of group interaction and decision making AU - Bonito, Joseph A. AU - Keyton, Joann T2 - Communication Monographs AB - Group participants often develop a range of problem solutions before discussion. We addressed whether, and at what level of analysis, initial opinions influence discussion and perceptions of decision outcomes. The Group Valence Model (GVM) presents a dual-process approach to interaction and decision making as a function of the distribution of supportive and oppositional comments. GVM predicts that discussion reflects individual-level opinions until a group solution emerges, whereupon discussion is influenced by group-level factors. Data from four previous studies were machine-coded for supportive and oppositional statements. Results indicated that the model holds in some degree at the group level but not at the individual level. Discussion focuses on mechanisms that drive interaction prior to the emergence of a group-level solution. DA - 2022/4/3/ PY - 2022/4/3/ DO - 10.1080/03637751.2021.1998565 VL - 11 SP - 1-21 UR - https://doi.org/10.1080/03637751.2021.1998565 KW - Decision making KW - valence KW - interaction KW - disagreement KW - convergence ER - TY - JOUR TI - An Examination of Redditors’ Metaphorical Sensemaking of Prenuptial Agreements AU - Romo, Lynsey K. AU - Czajkowski, Noah T2 - Journal of Family and Economic Issues DA - 2022/3// PY - 2022/3// DO - 10.1007/s10834-021-09765-5 VL - 5 UR - https://doi.org/10.1007/s10834-021-09765-5 KW - Financial communication KW - Sensemaking KW - Premarital agreements KW - Reddit KW - Prenuptial agreements ER - TY - JOUR TI - An Examination of How People Appraise and Manage Health-Related Financial Uncertainty AU - Romo, Lynsey K. AU - Thompson, Charee Mooney AU - Ben-Israel, Patience T2 - HEALTH COMMUNICATION AB - While health care is one of the largest stressors across all incomes and political affiliations, it is unclear how people with health-related financial uncertainty appraise and manage this ambiguity. Using the lens of Uncertainty Management Theory (UMT) and a thematic analysis of semi-structured, in-depth interviews with 17 individuals facing financial and health struggles, we uncovered how intersecting financial and medical uncertainty exacerbated participants' medical worries, worsening and compromising their mental and physical health. Additionally, we revealed how participants managed health-related financial uncertainty through seeking social support, seeking information to reduce financial burden, enacting financial concessions, making health sacrifices, avoiding information and thoughts about health costs, and adapting to chronic financial uncertainty. This study extends UMT by foregrounding the ways individuals' environmental resources (i.e., limited financial means) can jeopardize tending to their health, illustrating how uncertainty management is connected not only to communication strategies but also to health behaviors, such as tapering or skipping medications or procedures. DA - 2022/7/3/ PY - 2022/7/3/ DO - 10.1080/10410236.2021.1876813 VL - 37 IS - 8 SP - 935-943 SN - 1532-7027 UR - https://doi.org/10.1080/10410236.2021.1876813 ER - TY - JOUR TI - The NRA in Crisis: Social Identities and Publics' Cognitive and Affective Evaluations AU - Shen, Hongmei AU - Cheng, Yang T2 - INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION AB - Contextualized in the Florida Parkland high school mass shooting and National Rifle Association (NRA) crisis, our study is among the first to apply the social identity theory in understanding simultaneously publics’ cognitive and affective evaluations of a non-profit organization’s crisis response. Results from an online survey ( N = 603) revealed that participants displayed a range of both negative and positive emotions towards the NRA, including anger, disgust, and interest and hope. On the rational side, publics considered NRA’s actions as harmful and unjust. Publics’ NRA affiliation status and political partisanship identity had a significant main effect on their crisis evaluations. DA - 2022/10// PY - 2022/10// DO - 10.1177/2329488420985101 VL - 59 IS - 4 SP - 653-662 SN - 2329-4892 KW - crisis communication KW - cognitive evaluations KW - affective evaluations KW - social identities KW - non-profit organizations ER -