2022 article
Identifying and understanding individual differences in frustration with technology
Ferreri, N. R., & Mayhorn, C. B. (2022, June 28). THEORETICAL ISSUES IN ERGONOMICS SCIENCE.
author keywords: Malfunction; frustration; performance; personality; online shopping
TL;DR:
Results revealed individuals with a greater tendency to be neurotic or extraverted also tended to be more frustrated by a technology malfunction, and openness was the strongest predictor of less frustration with technology failures, while extraversion was the weakest predictor of more frustration.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Source: Web Of Science
Added: July 18, 2022
Abstract Individual differences in user responses to malfunctions with technology are of primary interest, as this influences how a product can be improved and has not been examined extensively. Previously, individual differences in responses to technology failures have been examined in self-reported studies, but not in an experimental design. The current study expanded the findings from previous research with a mixed factorial design. Seventy-two (N = 72) undergraduate students were recruited to participate in this online study. They were asked to complete a shopping task and complete a survey about their experience. To examine individual differences in responses to technology failures, several repeated measures ANOVAs, multiple regressions, and hierarchical regressions were conducted to assess the effects of expectation and malfunction on frustration and performance. Results revealed individuals with a greater tendency to be neurotic or extraverted also tended to be more frustrated by a technology malfunction. Additionally, openness was the strongest predictor of less frustration with technology failures, while extraversion was the strongest predictor of more frustration with technology failures.