2022 article

Virtual Fitting Rooms for Online Apparel Shopping: An Exploration of Consumer Perceptions

Lee, H., Xu, Y., & Porterfield, A. (2022, February 8). FAMILY & CONSUMER SCIENCES RESEARCH JOURNAL.

By: H. Lee*, Y. Xu n & A. Porterfield n

author keywords: adoption; desirability-feasibility framework; focus group; perceptions; virtual fitting room (VFR)
Source: Web Of Science
Added: March 7, 2022

This study used a qualitative approach to unveil consumer perceptions and adoption intention toward virtual fitting rooms for their online apparel shopping. Two focus group interview sessions were conducted with a total of 21 students at a southeast university in the U.S. (12 females and 9 males; age range 23 to 31 years). The qualitative data were analyzed according to the desirability–feasibility framework, and five central categories emerged: utilitarian benefits, experiential benefits, social benefits, technical concerns, and personal concerns. Additionally, several subcategories emerged belonging to one of the two key dimensions, either perceived desirability or feasibility.