Glenn B. Voss

Moon, S., & Voss, G. (2009). How do price range shoppers differ from reference price point shoppers? JOURNAL OF BUSINESS RESEARCH, 62(1), 31–38. https://doi.org/10.1016/j.jbusres.2008.01.017

Voss, G. B., Sirdeshmukh, D., & Voss, Z. G. (2008). The effects of slack resources and environmental threat on product exploration and exploitation. Academy of Management Journal, 51(1), 147–164.

Seiders, K., Voss, G. B., Godfrey, A. L., & Grewal, D. (2007). SERVCON: Development and validation of a multidimensional service convenience scale. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 35(1), 144–156. https://doi.org/10.1007/s11747-006-0001-5

Voss, Z. G., Cable, D. M., & Voss, G. B. (2006). Organizational identity and firm performance: What happens when leaders disagree about "who we are?". ORGANIZATION SCIENCE, 17(6), 741–755. https://doi.org/10.1287/orsc.1060.0218

Seiders, K., Voss, G. B., Grewal, D., & Godfrey, A. L. (2005). Do satisfied customers buy more? Examining moderating influences in a retailing context. JOURNAL OF MARKETING, 69(4), 26–43. https://doi.org/10.1509/jmkg.2005.69.4.26

Voss, G. B., & Parasuraman, A. (2003). Conducting measurement validation with experimental data: Cautions and recommendations. MARKETING LETTERS, 14(1), 59–73. https://doi.org/10.1023/A:1022810219109

Montoya-Weiss, M. M., Voss, G. B., & Grewal, D. (2003). Determinants of online channel use and overall satisfaction with a relational, multichannel service provider. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 31(4), 448–458. https://doi.org/10.1177/0092070303254408

Voss, G. B., & Seiders, K. (2003). Exploring the effect of retail sector and firm characteristics on retail price promotion strategy. JOURNAL OF RETAILING, 79(1), 37–52. https://doi.org/10.1016/S0022-4359(03)00003-4

Voss, G. B. (2003). Formulating interesting research questions. Journal of the Academy of Marketing Science, 31(3), 356–359. https://doi.org/10.1177/0092070303253870

Grewal, D., Baker, J., Levy, M., & Voss, G. B. (2003). The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores. JOURNAL OF RETAILING, 79(4), 259–268. https://doi.org/10.1016/j.jretai.2003.09.006

Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions. JOURNAL OF MARKETING, 66(2), 120–141. https://doi.org/10.1509/jmkg.66.2.120.18470

Voss, G. B., Cable, D. M., & Voss, Z. G. (2000). Linking organizational values to relationships with external constituents: A study of nonprofit professional theatres. ORGANIZATION SCIENCE, 11(3), 330–347. https://doi.org/10.1287/orsc.11.3.330.12497

Voss, G. B., & Voss, Z. G. (2000). Strategic orientation and firm performance in an artistic environment. JOURNAL OF MARKETING, 64(1), 67–83. https://doi.org/10.1509/jmkg.64.1.67.17993

Voss, G. B., Parasuraman, A., & Grewal, D. (1998). The roles of price, performance, and expectations in determining satisfaction in service exchanges. JOURNAL OF MARKETING, 62(4), 46–61. https://doi.org/10.2307/1252286