@article{choi_gil-garcia_2022, title={Do different presentations of performance information on government websites affect citizens’ decision making? A survey experiment}, url={https://doi.org/10.1080/10967494.2021.1913459}, DOI={10.1080/10967494.2021.1913459}, abstractNote={Abstract Citizen-government interactions through performance information have recently gained attention in public administration. To enhance these interactions, governments utilize interactive information presentations to deliver information, in the hope of allowing citizens to make informed decisions. However, there is little empirical evidence on whether the implementation of interactive presentational formats helps citizens to make more accurate decisions. Drawing on information processing and cognitive fit theories, we argue that citizens make more accurate decisions using an interactive information presentation, which reduces the complexity of the task and boosts their cognition. Using a survey experiment, we test the effect of interactive presentation of information on the accuracy of citizens’ decisions. Our findings show that an interactive information presentation, as compared to a static one, increases the accuracy of their decisions. The results suggest that it is essential for governments not only to publish performance information, but also to consider the way in which information is presented, so they can make it more useful to citizens.}, journal={International Public Management Journal}, author={Choi, Iseul and Gil-Garcia, J. Ramon}, year={2022}, month={Jan} }
 @article{choi_2020, title={Does Contracting Achieve Better Performance for Democratic-Constitutional, Procedural Tasks? Evidence From the EEO Discrimination Complaint Process}, volume={5}, url={https://doi.org/10.1177/0275074020919906}, DOI={10.1177/0275074020919906}, abstractNote={Contracting out has been considered one of the main performance management strategies to reduce costs and bring more expertise to government agencies. However, there is a lack of research assessing the performance of contractors compared with that of in-house agency employees, when both contractors and public employees deliver complex services. This study examines whether or not contracting achieves better performance in democratic-constitutional, procedural (DCP) tasks compared with in-house delivery, by analyzing contracting use in the Equal Employment Opportunity (EEO) discrimination complaint process. Using agency-level panel data from the Federal EEO Statistical Report of Discrimination Complaints, combined with data from the Federal Procurement Data System and the Federal Employee Viewpoint Survey, the study offers evidence resolving the competing logics for a relationship between contracting use and performance in DCP tasks. The findings show that an increase in contracting is associated with a decrease in timely completion of case investigations, which is a key measure of DCP task performance.}, journal={The American Review of Public Administration}, publisher={SAGE Publications}, author={Choi, Iseul}, year={2020}, month={Nov}, pages={027507402091990} }
 @article{choi_2020, title={Moving beyond Mandates: Organizational Learning Culture, Empowerment, and Performance}, volume={43}, url={http://www.scopus.com/inward/record.url?eid=2-s2.0-85083906908&partnerID=MN8TOARS}, DOI={10.1080/01900692.2019.1645690}, abstractNote={ABSTRACT Cultural aspects of organizations have been perceived as keys to creating desirable organizational performance in pursuit of an effective government. Particularly, organizational learning culture may enable individuals to learn from each other allowing them to feel free to create creative ideas and transfer knowledge. This study examines whether organizational learning culture is associated with organizational performance through the mediating effect of employee empowerment. Using the Federal Employee Viewpoint Survey data, the findings show that having organizational culture more conducive to learning is indirectly and positively associated with perceived performance. The study supports that empowerment is an important mediator elucidating the positive association between learning culture and performance.}, number={8}, journal={International Journal of Public Administration}, author={Choi, I.}, year={2020}, pages={724–735} }
 @article{choi_moynihan_2019, title={How to foster collaborative performance management? Key factors in the US federal agencies}, volume={21}, url={http://www.scopus.com/inward/record.url?eid=2-s2.0-85063191840&partnerID=MN8TOARS}, DOI={10.1080/14719037.2019.1571275}, abstractNote={ABSTRACT Public employees are urged to be tireless collaborators and skilled performance managers, but can they be both at the same time? We describe two approaches to collaborative performance management observed in the US federal performance system: interagency collaboration to achieve cross-agency goals, and intra-agency collaboration to achieve agency goals. We find that some factors that reinforce intra-agency collaboration – accountability to agency goals, investment in the agency performance system – fail to support, or even undercut, interagency collaboration. However, other factors – seniority, participation in goal-setting, and goal salience – can encourage both types of collaborative performance management.}, number={10}, journal={Public Management Review}, author={Choi, I. and Moynihan, D.}, year={2019}, pages={1538–1559} }