Works (26)

Updated: July 5th, 2023 16:01

2010 journal article

Connecting it services operations to services marketing practices

Journal of Management Information Systems, 26(4), 65–85.

By: M. Montoya, A. Massey & V. Khatri

Source: NC State University Libraries
Added: August 6, 2018

2010 article

Performance Modeling of Virtual Collaborative Environments

2010 IEEE GLOBECOM WORKSHOPS, pp. 1383–1387.

By: N. Gavaskar n, M. Kallitsis n, M. Devetsikiotis n, G. Michailidis* & M. Montoya n

TL;DR: A framework for performance modeling of virtual collaborative environments (VCE) is presented and a pricing scheme is proposed and based on this the optimization problems for optimal resource allocation for VCEs are formulated. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

2009 journal article

Can you hear me now? communication in virtual product development teams

Journal of Product Innovation Management, 26(2), 139–155.

By: M. Montoya n, A. Massey*, Y. Hung* & C. Crisp*

TL;DR: The role of task type, organizational context, and ICT type as critical contingency variables affecting ICT use are examined, suggesting that communication via ICTs in virtual NPD teams is contingent on a range of factors. (via Semantic Scholar)
UN Sustainable Development Goal Categories
Source: NC State University Libraries
Added: August 6, 2018

2007 review

Usability of online services: The role of technology readiness and context

[Review of ]. Decision Sciences, 38(2), 277–308.

By: A. Massey, V. Khatri & M. Montoya-Weiss

Source: NC State University Libraries
Added: August 6, 2018

2006 journal article

Aligning innovation with market characteristics in the nonprofit professional theater industry

JOURNAL OF MARKETING RESEARCH, 43(2), 296–302.

By: G. Voss*, M. Montoya-Weiss n & Z. Voss*

Source: Web Of Science
Added: August 6, 2018

2006 journal article

Unraveling the temporal fabric of knowledge conversion: A model of media selection and use

Management Information Systems Quarterly, 30(1), 99–114.

By: A. Massey & M. Montoya-Weiss

Source: NC State University Libraries
Added: August 6, 2018

2005 journal article

Do certified mail third-wave follow-ups really boost response rates and quality?

Marketing Letters, 16(2), 129–141.

By: J. Schmidt*, R. Calantone*, A. Griffin* & M. Montoya-Weiss n

UN Sustainable Development Goal Categories
Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

Because time matters: Temporal coordination in global virtual project teams

Journal of Management Information Systems, 19(4), 129–155.

By: A. Massey, M. Montoya-Weiss & Y. Hung

Source: NC State University Libraries
Added: August 6, 2018

2003 journal article

Determinants of online channel use and overall satisfaction with a relational, multichannel service provider

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 31(4), 448–458.

By: M. Montoya-Weiss n, G. Voss n & D. Grewal*

author keywords: online channel use; multichannel satisfaction
TL;DR: Insight is offered into the trade-offs that multichannel service providers face as they attempt to influence online channel use while maintaining or enhancing overall customer satisfaction. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

2003 journal article

Purchasing joins the NPO team

Research Technology Management, 46(4), 45–51.

By: C. Di Benedetto, R. Calantone, E. Vanallen & M. Montoya-Weiss

Source: NC State University Libraries
Added: August 6, 2018

2002 journal article

Cultural differences in the online behavior of consumers

COMMUNICATIONS OF THE ACM, 45(10), 138–143.

By: P. Chau*, M. Cole*, A. Massey*, M. Montoya-Weiss n & . RM O'Keefe

TL;DR: Understanding how different cultures use the Net---as well as perceive the same Web sites---can translate to truly global e-commerce. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

2002 journal article

Do I really have to? User acceptance of mandated technology

EUROPEAN JOURNAL OF INFORMATION SYSTEMS, 11(4), 283–295.

By: S. Brown*, A. Massey*, M. Montoya-Weiss n & . Burkman*

TL;DR: This paper discusses the current understanding of technology acceptance, as well as the notion of mandated use, and discusses a field study conducted in the banking industry to examine technology acceptance models in a mandated use environment. (via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education (Web of Science)
Source: Web Of Science
Added: August 6, 2018

2002 journal article

Knowledge management in pursuit of performance: Insights from Nortel Networks

Management Information Systems Quarterly, 26(3), 269–289.

By: A. Massey, M. Montoya-Weiss & T. O'Driscoll

Source: NC State University Libraries
Added: August 6, 2018

2002 journal article

Performance-centered design of knowledge-intensive processes

Journal of Management Information Systems, 18(4), 37–58.

By: A. Massey, M. Montoya-Weiss & T. O'Driscoll

Source: NC State University Libraries
Added: August 6, 2018

2001 journal article

Cultural perceptions of task-technology fit

COMMUNICATIONS OF THE ACM, 44(12), 83–84.

By: A. Massey*, M. Montoya-Weiss n, C. Hung* & V. Ramesh*

TL;DR: Acknowledging cultural differences helps companies build the strongest global virtual teams and determine the strongest tools they need. (via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education (Web of Science)
Source: Web Of Science
Added: August 6, 2018

2001 journal article

Getting it together: Temporal coordination and conflict management in global virtual teams

ACADEMY OF MANAGEMENT JOURNAL, 44(6), 1251–1262.

By: M. Montoya-Weiss*, A. Massey & M. Song

TL;DR: The findings show that the way virtual teams manage internal conflict is a crucial factor in their success and that temporal coordination has some significant moderating effects. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

2001 journal article

Integrating operations and marketing perspectives of product innovation: The influence of organizational process factors and capabilities on development performance

MANAGEMENT SCIENCE, 47(1), 151–172.

By: M. Tatikonda* & M. Montoya-Weiss n

author keywords: new product development; technological innovation; development performance; time-to-market; project management; integrated performance measurement systems; interdisciplinary research
UN Sustainable Development Goal Categories
9. Industry, Innovation and Infrastructure (Web of Science; OpenAlex)
Source: Web Of Science
Added: August 6, 2018

2001 journal article

New product development decision-making effectiveness: Comparing individuals, face-to-face teams, and virtual teams

DECISION SCIENCES, 32(4), 575–600.

By: J. Schmidt, M. Montoya-Weiss* & A. Massey

TL;DR: It is suggested that teams make more effective decisions than individuals, and virtual teams make the most effective decisions. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

2001 journal article

Re-engineering the customer relationship: leveraging knowledge assets at IBM

DECISION SUPPORT SYSTEMS, 32(2), 155–170.

By: A. Massey, M. Montoya-Weiss & K. Holcom

author keywords: information technology; Internet; electronic channel; knowledge management; customer relationship
TL;DR: The case illustrates the effective, integrated use of information technologies to improve the performance of both customers and IBM’s human experts by providing knowledge access and availability, acquiring and assembling knowledge, and disseminating knowledge to those who need to apply it. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

2001 journal article

Reaping the benefits of innovative IT: The long and winding road

IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, 48(3), 348–357.

By: A. Massey*, M. Montoya-Weiss n & S. Brown*

author keywords: change management; innovative IT; IT implementation; IT in banking; usage attitudes; value of IT investments
TL;DR: It is found that innovative IT applications involve change that is inherently a long-term endeavor requiring transformations of individual skills and organizational processes and practices, and the time lag before realization of performance gains is affected by the implementation process. (via Semantic Scholar)
UN Sustainable Development Goal Categories
Source: Web Of Science
Added: August 6, 2018

2001 journal article

The effect of perceived technological uncertainty on Japanese new product development

ACADEMY OF MANAGEMENT JOURNAL, 44(1), 61-+.

By: M. Song & M. Montoya-Weiss*

Source: Web Of Science
Added: August 6, 2018

2000 journal article

From experience: Applying performance support technology in the fuzzy front end

Journal of Product Innovation Management, 17(2), 143–161.

By: M. Montoya-Weiss* & T. O'Driscoll

UN Sustainable Development Goal Categories
Source: NC State University Libraries
Added: August 6, 2018

2000 journal article

From the user interface to the consumer interface: results from a global experiment

INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES, 53(4), 611–628.

By: . RM O'Keefe, M. Cole, P. Chau, A. Massey, M. Montoya-Weiss* & M. Perry

author keywords: interface; human-computer interaction; electronic commerce; cultural differences
TL;DR: An extensive experiment comparing the reactions of subjects in the United Kingdom, United States and Hong Kong to web sites finds there are fewer differences between subjects than have typically been observed by paper-based marketing experiments and there is no evidence that the origin of the site interacts with the individual. (via Semantic Scholar)
Source: Web Of Science
Added: August 6, 2018

1999 journal article

Development and implementation of a segment selection procedure for industrial product markets

Marketing Science (Providence, R.I.), 18(3), 373–395.

By: M. Montoya-Weiss & R. Calantone

Source: NC State University Libraries
Added: August 6, 2018

1998 journal article

Innovation management: Strategies, implementation, and profits

Journal of Product Innovation Management, 15(6), 578–580.

By: M. Montoya-Weiss

Source: NC State University Libraries
Added: August 6, 2018

1997 journal article

The role of marketing in developing successful new products in South Korea and Taiwan

Journal of International Marketing, 4(3), 47–69.

By: X. Song, M. Montoya-Weiss & J. Schmidt

Source: NC State University Libraries
Added: August 6, 2018

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