@article{montoya_massey_khatri_2010, title={Connecting it services operations to services marketing practices}, volume={26}, number={4}, journal={Journal of Management Information Systems}, author={Montoya, M. M. and Massey, A. P. and Khatri, V.}, year={2010}, pages={65–85} }
 @article{gavaskar_kallitsis_devetsikiotis_michailidis_montoya_2010, title={Performance Modeling of Virtual Collaborative Environments}, ISSN={["2166-0069"]}, DOI={10.1109/glocomw.2010.5700165}, abstractNote={In this paper, we present a framework for performance modeling of virtual collaborative environments (VCE). Our model could be used as benchmarking tool for assessing the quality of experience of participants in a virtual environment. Our framework is designed to assess Second Life type of environments but could easily be extended to any kind of virtual worlds. We examine the case of users communicating via chatting and voice. We capture the performance for both cases and using response surface methodology techniques we derive a utility function that yields the performance of the examined environment given the available computing and communication resources. We propose a pricing scheme and based on this we formulate optimization problems for optimal resource allocation for VCEs.}, journal={2010 IEEE GLOBECOM WORKSHOPS}, author={Gavaskar, Nilesh and Kallitsis, Michael G. and Devetsikiotis, Michael and Michailidis, George and Montoya, Mitzi}, year={2010}, pages={1383–1387} }
 @article{montoya_massey_hung_crisp_2009, title={Can you hear me now? communication in virtual product development teams}, volume={26}, DOI={10.1111/j.1540-5885.2009.00342.x}, abstractNote={Globalization and technological advances are driving organizations to extend the boundaries of new product development (NPD) teams from traditional colocated settings to dispersed or virtual settings. Virtual NPD teams have a wide array of information and communication technologies (ICTs) at their disposal. ICTs allow team members to communicate and collaborate as they cope with the opportunities and challenges of cross‐boundary work. The purpose of this paper is to explore ICT use by members of virtual NPD teams. This study presents an exploratory test and integration of two competing perspectives of media use in virtual teams: media capacity theories and social dynamic media theories. Specifically, this paper examines the role of task type, organizational context, and ICT type as critical contingency variables affecting ICT use. It also examines how different patterns of ICT use relate to individual perceptions of team performance. The findings from this study of 184 members of virtual NPD teams in three global firms suggest that communication via ICTs in virtual NPD teams is contingent on a range of factors.}, number={2}, journal={Journal of Product Innovation Management}, author={Montoya, M. M. and Massey, A. P. and Hung, Y. T. C. and Crisp, C. B.}, year={2009}, pages={139–155} }
 @misc{massey_khatri_montoya-weiss_2007, title={Usability of online services: The role of technology readiness and context}, volume={38}, number={2}, journal={Decision Sciences}, author={Massey, A. P. and Khatri, V. and Montoya-Weiss, M. M.}, year={2007}, pages={277–308} }
 @article{voss_montoya-weiss_voss_2006, title={Aligning innovation with market characteristics in the nonprofit professional theater industry}, volume={43}, ISSN={["1547-7193"]}, DOI={10.1509/jmkr.43.2.296}, abstractNote={ In this study, the authors integrate theories of innovation diffusion, relational exchange behavior, and organizational learning to explain the roles of innovation, product exploration experience, promotion, and market sophistication in determining firm performance. They test the research questions using objective measures of financial performance from a sample of 124 firms in the nonprofit professional theater industry. The results suggest that the independent variables interact in systematic ways to influence firm performance across two different customer segments: relational and transactional. The findings lend empirical support to two theoretical perspectives that have received little prior empirical examination: (1) Innovation performance is determined by characteristics of the overall marketplace and target market segments, and (2) product exploration experience enhances organizational learning and performance. }, number={2}, journal={JOURNAL OF MARKETING RESEARCH}, author={Voss, GB and Montoya-Weiss, M and Voss, ZG}, year={2006}, month={May}, pages={296–302} }
 @article{massey_montoya-weiss_2006, title={Unraveling the temporal fabric of knowledge conversion: A model of media selection and use}, volume={30}, number={1}, journal={Management Information Systems Quarterly}, author={Massey, A. P. and Montoya-Weiss, M. M.}, year={2006}, pages={99–114} }
 @article{schmidt_calantone_griffin_montoya-weiss_2005, title={Do certified mail third-wave follow-ups really boost response rates and quality?}, volume={16}, DOI={10.1007/s11002-005-2291-7}, number={2}, journal={Marketing Letters}, author={Schmidt, J. B. and Calantone, R. J. and Griffin, A. and Montoya-Weiss, M. M.}, year={2005}, pages={129–141} }
 @article{massey_montoya-weiss_hung_2003, title={Because time matters: Temporal coordination in global virtual project teams}, volume={19}, number={4}, journal={Journal of Management Information Systems}, author={Massey, A. P. and Montoya-Weiss, M. M. and Hung, Y. T.}, year={2003}, pages={129–155} }
 @article{montoya-weiss_voss_grewal_2003, title={Determinants of online channel use and overall satisfaction with a relational, multichannel service provider}, volume={31}, ISSN={["1552-7824"]}, DOI={10.1177/0092070303254408}, abstractNote={This study examines what drives customers' use of an online channel in a relational, multichannel environment. The authors propose a conceptual model of the determinants of online channel use and overall satisfaction with the service provider. They then conduct two large-scale studies in different service contexts to test the model. The results show that Web site design characteristics affect customer evaluations of online channel service quality and risk, which in turn drive online channel use. Customers' overall satisfaction with the service provider is determined by the service quality provided through both the online channel and the traditional channel. The results offer insights into the trade-offs that multichannel service providers face as they attempt to influence online channel use while maintaining or enhancing overall customer satisfaction.}, number={4}, journal={JOURNAL OF THE ACADEMY OF MARKETING SCIENCE}, author={Montoya-Weiss, MM and Voss, GB and Grewal, D}, year={2003}, pages={448–458} }
 @article{di benedetto_calantone_vanallen_montoya-weiss_2003, title={Purchasing joins the NPO team}, volume={46}, number={4}, journal={Research Technology Management}, author={Di Benedetto, C. A. and Calantone, R. J. and Vanallen, E. and Montoya-Weiss, M. M.}, year={2003}, pages={45–51} }
 @article{chau_cole_massey_montoya-weiss_rm o'keefe_2002, title={Cultural differences in the online behavior of consumers}, volume={45}, ISSN={["0001-0782"]}, DOI={10.1145/570907.570911}, abstractNote={Understanding how different cultures use the Net---as well as perceive the same Web sites---can translate to truly global e-commerce.}, number={10}, journal={COMMUNICATIONS OF THE ACM}, author={Chau, PYK and Cole, M and Massey, AP and Montoya-Weiss, M and RM O'Keefe}, year={2002}, month={Oct}, pages={138–143} }
 @article{brown_massey_montoya-weiss_burkman_2002, title={Do I really have to? User acceptance of mandated technology}, volume={11}, ISSN={["1476-9344"]}, DOI={10.1057/palgrave.ejis.3000438}, abstractNote={AbstractExtensive research supports the notion that usefulness and ease of use are primary drivers of user intentions to adopt new technology. However, this research has been conducted primarily in environments in which adoption was voluntary. When technology use is mandated, as it is in many organizations, we expect that the underlying relationships of traditional technology acceptance models will be different. In this paper, we discuss our current understanding of technology acceptance, as well as the notion of mandated use. We then discuss a field study conducted in the banking industry to examine technology acceptance models in a mandated use environment. The results indicate that there are, in fact, differences in the underlying relationships of technology acceptance models in this mandatory use situation. The paper concludes with a discussion of the implications for research and practice.}, number={4}, journal={EUROPEAN JOURNAL OF INFORMATION SYSTEMS}, author={Brown, SA and Massey, AP and Montoya-Weiss, MM and Burkman, JR}, year={2002}, month={Dec}, pages={283–295} }
 @article{massey_montoya-weiss_o'driscoll_2002, title={Knowledge management in pursuit of performance: Insights from Nortel Networks}, volume={26}, number={3}, journal={Management Information Systems Quarterly}, author={Massey, A. P. and Montoya-Weiss, M. M. and O'Driscoll, T. M.}, year={2002}, pages={269–289} }
 @article{massey_montoya-weiss_o'driscoll_2002, title={Performance-centered design of knowledge-intensive processes}, volume={18}, number={4}, journal={Journal of Management Information Systems}, author={Massey, A. P. and Montoya-Weiss, M. M. and O'Driscoll, T. M.}, year={2002}, pages={37–58} }
 @article{massey_montoya-weiss_hung_ramesh_2001, title={Cultural perceptions of task-technology fit}, volume={44}, ISSN={["0001-0782"]}, DOI={10.1145/501317.501353}, abstractNote={Acknowledging cultural differences helps companies build the strongest global virtual teams and determine the strongest tools they need.}, number={12}, journal={COMMUNICATIONS OF THE ACM}, author={Massey, AP and Montoya-Weiss, M and Hung, C and Ramesh, V}, year={2001}, month={Dec}, pages={83–84} }
 @article{montoya-weiss_massey_song_2001, title={Getting it together: Temporal coordination and conflict management in global virtual teams}, volume={44}, ISSN={["1948-0989"]}, DOI={10.2307/3069399}, abstractNote={In this study, we examined the effects of temporal coordination on virtual teams supported by an asynchronous communication technology (Lotus Notes). Specifically, we evaluated the moderating role of a temporal coordination mechanism, process structure, on the relationship between conflict management behavior and virtual team performance. An experiment was conducted with 35 five-person teams in the United States and Japan. Our findings show that the way virtual teams manage internal conflict is a crucial factor in their success and that temporal coordination has some significant moderating effects.}, number={6}, journal={ACADEMY OF MANAGEMENT JOURNAL}, author={Montoya-Weiss, MM and Massey, AP and Song, M}, year={2001}, month={Dec}, pages={1251–1262} }
 @article{tatikonda_montoya-weiss_2001, title={Integrating operations and marketing perspectives of product innovation: The influence of organizational process factors and capabilities on development performance}, volume={47}, ISSN={["1526-5501"]}, DOI={10.1287/mnsc.47.1.151.10669}, abstractNote={This paper adopts a multidisciplinary view of innovation by integrating operations and marketing perspectives of product development. The conceptual framework builds on the resource-based view of the firm and organizational information-processing theory to characterize relationships among organizational process factors, product development capabilities, critical uncertainties, and operational/market performance in product development projects. Data from a cross-sectional sample of 120 completed development projects for assembled goods is analyzed via a two-stage hierarchical moderated regression approach. The findings show that: (1) the organizational process factors studied are associated with achievement of operational outcome targets for product quality, unit cost, and time-to-market; (2) achievement of operational outcomes aids the achievement of market outcomes, in turn suggesting that development capabilities are indeed valuable firm resources; and (3) these relationships are robust under conditions of technological, market, and environmental uncertainty. This article provides practical insight into how product development projects can be better managed for operational and market success. Additionally, this article sets a theoretical and empirical basis for future research on the influence of organizational process factors and capabilities on diverse product-innovation outcomes.}, number={1}, journal={MANAGEMENT SCIENCE}, author={Tatikonda, MV and Montoya-Weiss, MM}, year={2001}, month={Jan}, pages={151–172} }
 @article{schmidt_montoya-weiss_massey_2001, title={New product development decision-making effectiveness: Comparing individuals, face-to-face teams, and virtual teams}, volume={32}, ISSN={["1540-5915"]}, DOI={10.1111/j.1540-5915.2001.tb00973.x}, abstractNote={Abstract}, number={4}, journal={DECISION SCIENCES}, author={Schmidt, JB and Montoya-Weiss, MM and Massey, AP}, year={2001}, pages={575–600} }
 @article{massey_montoya-weiss_holcom_2001, title={Re-engineering the customer relationship: leveraging knowledge assets at IBM}, volume={32}, ISSN={["0167-9236"]}, DOI={10.1016/S0167-9236(01)00108-7}, abstractNote={A successful knowledge management strategy identifies a firm's key leverage points essential to achieve business results. These often reside in core business processes that may be re-engineered to capitalize on and expand organizational knowledge resources and capabilities. This case describes a 4-year initiative undertaken by IBM to re-engineer its customer relationship management process and capitalize on knowledge-based resources. The case illustrates the effective, integrated use of information technologies to improve the performance of both customers and IBM's human experts by providing knowledge access and availability, acquiring and assembling knowledge, and disseminating knowledge to those who need to apply it.}, number={2}, journal={DECISION SUPPORT SYSTEMS}, author={Massey, AP and Montoya-Weiss, MM and Holcom, K}, year={2001}, month={Dec}, pages={155–170} }
 @article{massey_montoya-weiss_brown_2001, title={Reaping the benefits of innovative IT: The long and winding road}, volume={48}, ISSN={["0018-9391"]}, DOI={10.1109/17.946534}, abstractNote={The expectation that banks and other service industries will do better through investments in innovative IT applications requires a fundamental understanding that benefits do not stem from technology alone. Innovative IT applications have the potential to change the way banks conduct their business and, as such, must be viewed as a major organizational change. This study examines how different stakeholder perspectives of innovative IT influence the implementation process, attitudes toward usage, and perceived benefits in mandatory use situations. Using a case study methodology, the authors explore these issues in the context of a major IT initiative underway at a multibank holding company headquartered in the Midwest US. They found that innovative IT applications involve change that is inherently a long-term endeavor requiring transformations of individual skills and organizational processes and practices. Their research suggests that the time lag before realization of performance gains is affected by the implementation process. Their findings have a number of generalizable lessons for practice as well as implications for future research.}, number={3}, journal={IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT}, author={Massey, AP and Montoya-Weiss, MM and Brown, SA}, year={2001}, month={Aug}, pages={348–357} }
 @article{song_montoya-weiss_2001, title={The effect of perceived technological uncertainty on Japanese new product development}, volume={44}, ISSN={["0001-4273"]}, DOI={10.2307/3069337}, abstractNote={This article develops a theoretical model that examines the moderating effect of perceived technological uncertainty on new product development (NPD). We tested the theoretical model using 553 Japa...}, number={1}, journal={ACADEMY OF MANAGEMENT JOURNAL}, author={Song, M and Montoya-Weiss, MM}, year={2001}, month={Feb}, pages={61-+} }
 @article{montoya-weiss_o'driscoll_2000, title={From experience: Applying performance support technology in the fuzzy front end}, volume={17}, DOI={10.1111/1540-5885.1720143}, abstractNote={A new product originates from an idea, or in many cases, integration of multiple ideas. The process of transforming an idea into a robust concept requires definition of the underlying technologies, identification of expected customer benefits, and assessment of the market opportunity. The idea‐development and subsequent idea‐selection stages of new product development are often referred to as the “fuzzy front end” because they typically involve ad hoc decisions and ill‐defined processes. To address this shortcoming, Nortel developed an idea‐to‐opportunity front‐end process that provides a consistent and structured approach for idea development and evaluation. This article describes the process and how it was implemented using electronic performance support technology.}, number={2}, journal={Journal of Product Innovation Management}, author={Montoya-Weiss, M. M. and O'Driscoll, T. M.}, year={2000}, pages={143–161} }
 @article{rm o'keefe_cole_chau_massey_montoya-weiss_perry_2000, title={From the user interface to the consumer interface: results from a global experiment}, volume={53}, ISSN={["1071-5819"]}, DOI={10.1006/ijhc.2000.0404}, abstractNote={The consumer interface, whereby consumers interact through the World Wide Web to transact consumer commerce, is a vital component of electronic commerce. We are attempting to understand this interface from a perspective that combines concepts from marketing, human?computer interaction and culture.We have conducted an extensive experiment comparing the reactions of subjects in the United Kingdom, United States and Hong Kong to web sites. We used the web sites for the automobile manufacturers VW, Ford and Toyota so we could vary the origin of the site. We used well-known constructs from advertising and marketing research to measure various aspects of the subjects and their reactions to the web site.Our basic finding is that there are fewer differences between subjects than have typically been observed by paper-based marketing experiments. There is no evidence that the origin of the site interacts with the individual. However, after performing a factor analysis on how subjects reported their purpose for using the Internet, we found considerable differences in purpose of use between US and Hong Kong subjects. American subjects are inclined to use the Internet for information search purposes, and the Hong Kong subjects are more inclined to use the Internet for social communication purposes. Further, in both countries there is a relationship between these purposes and subjects having their views on the product transformed.}, number={4}, journal={INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES}, author={RM O'Keefe and Cole, M and Chau, PYK and Massey, A and Montoya-Weiss, M and Perry, M}, year={2000}, month={Oct}, pages={611–628} }
 @article{montoya-weiss_calantone_1999, title={Development and implementation of a segment selection procedure for industrial product markets}, volume={18}, number={3}, journal={Marketing Science (Providence, R.I.)}, author={Montoya-Weiss, M. and Calantone, R. J.}, year={1999}, pages={373–395} }
 @article{montoya-weiss_1998, title={Innovation management: Strategies, implementation, and profits}, volume={15}, number={6}, journal={Journal of Product Innovation Management}, author={Montoya-Weiss, M.}, year={1998}, pages={578–580} }
 @article{song_montoya-weiss_schmidt_1997, title={The role of marketing in developing successful new products in South Korea and Taiwan}, volume={4}, number={3}, journal={Journal of International Marketing}, author={Song, X. M. and Montoya-Weiss, M. M. and Schmidt, J. B.}, year={1997}, pages={47–69} }