Mitzi M. Montoya-Weiss Montoya, M. M., Massey, A. P., & Khatri, V. (2010). Connecting it services operations to services marketing practices. Journal of Management Information Systems, 26(4), 65–85. Gavaskar, N., Kallitsis, M. G., Devetsikiotis, M., Michailidis, G., & Montoya, M. (2010). Performance Modeling of Virtual Collaborative Environments. 2010 IEEE GLOBECOM WORKSHOPS, pp. 1383–1387. https://doi.org/10.1109/glocomw.2010.5700165 Montoya, M. M., Massey, A. P., Hung, Y. T. C., & Crisp, C. B. (2009). Can you hear me now? communication in virtual product development teams. Journal of Product Innovation Management, 26(2), 139–155. https://doi.org/10.1111/j.1540-5885.2009.00342.x Massey, A. P., Khatri, V., & Montoya-Weiss, M. M. (2007). [Review of Usability of online services: The role of technology readiness and context]. Decision Sciences, 38(2), 277–308. Voss, G. B., Montoya-Weiss, M., & Voss, Z. G. (2006). Aligning innovation with market characteristics in the nonprofit professional theater industry. JOURNAL OF MARKETING RESEARCH, 43(2), 296–302. https://doi.org/10.1509/jmkr.43.2.296 Massey, A. P., & Montoya-Weiss, M. M. (2006). Unraveling the temporal fabric of knowledge conversion: A model of media selection and use. Management Information Systems Quarterly, 30(1), 99–114. Schmidt, J. B., Calantone, R. J., Griffin, A., & Montoya-Weiss, M. M. (2005). Do certified mail third-wave follow-ups really boost response rates and quality? Marketing Letters, 16(2), 129–141. https://doi.org/10.1007/s11002-005-2291-7 Massey, A. P., Montoya-Weiss, M. M., & Hung, Y. T. (2003). Because time matters: Temporal coordination in global virtual project teams. Journal of Management Information Systems, 19(4), 129–155. Montoya-Weiss, M. M., Voss, G. B., & Grewal, D. (2003). Determinants of online channel use and overall satisfaction with a relational, multichannel service provider. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 31(4), 448–458. https://doi.org/10.1177/0092070303254408 Di Benedetto, C. A., Calantone, R. J., Vanallen, E., & Montoya-Weiss, M. M. (2003). Purchasing joins the NPO team. Research Technology Management, 46(4), 45–51. Chau, P. Y. K., Cole, M., Massey, A. P., Montoya-Weiss, M., & RM O'Keefe. (2002). Cultural differences in the online behavior of consumers. COMMUNICATIONS OF THE ACM, 45(10), 138–143. https://doi.org/10.1145/570907.570911 Brown, S. A., Massey, A. P., Montoya-Weiss, M. M., & Burkman, JR. (2002). Do I really have to? User acceptance of mandated technology. EUROPEAN JOURNAL OF INFORMATION SYSTEMS, 11(4), 283–295. https://doi.org/10.1057/palgrave.ejis.3000438 Massey, A. P., Montoya-Weiss, M. M., & O'Driscoll, T. M. (2002). Knowledge management in pursuit of performance: Insights from Nortel Networks. Management Information Systems Quarterly, 26(3), 269–289. Massey, A. P., Montoya-Weiss, M. M., & O'Driscoll, T. M. (2002). Performance-centered design of knowledge-intensive processes. Journal of Management Information Systems, 18(4), 37–58. Massey, A. P., Montoya-Weiss, M., Hung, C., & Ramesh, V. (2001). Cultural perceptions of task-technology fit. COMMUNICATIONS OF THE ACM, 44(12), 83–84. https://doi.org/10.1145/501317.501353 Montoya-Weiss, M. M., Massey, A. P., & Song, M. (2001). Getting it together: Temporal coordination and conflict management in global virtual teams. ACADEMY OF MANAGEMENT JOURNAL, 44(6), 1251–1262. https://doi.org/10.2307/3069399 Tatikonda, M. V., & Montoya-Weiss, M. M. (2001). Integrating operations and marketing perspectives of product innovation: The influence of organizational process factors and capabilities on development performance. MANAGEMENT SCIENCE, 47(1), 151–172. https://doi.org/10.1287/mnsc.47.1.151.10669 Schmidt, J. B., Montoya-Weiss, M. M., & Massey, A. P. (2001). New product development decision-making effectiveness: Comparing individuals, face-to-face teams, and virtual teams. DECISION SCIENCES, 32(4), 575–600. https://doi.org/10.1111/j.1540-5915.2001.tb00973.x Massey, A. P., Montoya-Weiss, M. M., & Holcom, K. (2001). Re-engineering the customer relationship: leveraging knowledge assets at IBM. DECISION SUPPORT SYSTEMS, 32(2), 155–170. https://doi.org/10.1016/S0167-9236(01)00108-7 Massey, A. P., Montoya-Weiss, M. M., & Brown, S. A. (2001). Reaping the benefits of innovative IT: The long and winding road. IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, 48(3), 348–357. https://doi.org/10.1109/17.946534 Song, M., & Montoya-Weiss, M. M. (2001). The effect of perceived technological uncertainty on Japanese new product development. ACADEMY OF MANAGEMENT JOURNAL, 44(1), 61-+. https://doi.org/10.2307/3069337 Montoya-Weiss, M. M., & O'Driscoll, T. M. (2000). From experience: Applying performance support technology in the fuzzy front end. Journal of Product Innovation Management, 17(2), 143–161. https://doi.org/10.1111/1540-5885.1720143 RM O'Keefe, Cole, M., Chau, P. Y. K., Massey, A., Montoya-Weiss, M., & Perry, M. (2000). From the user interface to the consumer interface: results from a global experiment. INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES, 53(4), 611–628. https://doi.org/10.1006/ijhc.2000.0404 Montoya-Weiss, M., & Calantone, R. J. (1999). Development and implementation of a segment selection procedure for industrial product markets. Marketing Science (Providence, R.I.), 18(3), 373–395. Montoya-Weiss, M. (1998). Innovation management: Strategies, implementation, and profits. Journal of Product Innovation Management, 15(6), 578–580. Song, X. M., Montoya-Weiss, M. M., & Schmidt, J. B. (1997). The role of marketing in developing successful new products in South Korea and Taiwan. Journal of International Marketing, 4(3), 47–69.