@article{ross_2022, title={Open Access as the Napster of Scholarly Communication}, ISSN={["1879-095X"]}, DOI={10.1080/00987913.2022.2106815}, abstractNote={Abstract This article compares the disruptive impact Napster had on the music industry in the early 2000s to the disruptive impact Open Access (OA) movements (both legal and illegal) are having on scholarly communication through the lens of a nonprofit scientific publisher that wants to transition to OA, but is uncertain how.}, journal={SERIALS REVIEW}, author={Ross, Rob}, year={2022}, month={Aug} }
 @article{ross_2016, title={Discovery from the Outside In}, volume={42}, ISSN={["1879-095X"]}, DOI={10.1080/00987913.2016.1214521}, abstractNote={ABSTRACT Libraries can be more effective, more impactful, more popular, more valued, and better supported if they learn to identify and adopt popular service models offered by other industries. To do so, libraries must first accept that they are part of a competitive, evolving consumer ecosystem. Library-centric labels like patron, faculty, undergraduate, etc., belie the fact that consumers' expectations for exceptional services do not change when they enter a library. Rather, the best services consumers have experienced become their expectation of all service providers. This article seeks to demonstrate how librarians can learn to identify successful services in other industries and how they might apply them to improve current library services.}, number={3}, journal={SERIALS REVIEW}, author={Ross, Rob}, year={2016}, pages={179–186} }