@inbook{dicks_2002, title={Cultural Impediments to Understanding: Are They Surmountable?}, booktitle={Revising a discipline: New directions for technical communication, industry, and the academy in the 21st Century.}, publisher={Mahwah, NJ: Lawrence Erlbaum Associates}, author={Dicks, S.}, year={2002} }
 @article{dicks_1997, title={Commentary on 'What is text really?'}, volume={21}, DOI={10.1145/264842.264846}, number={3}, journal={Association for Computing Machinery}, author={Dicks, R. S.}, year={1997}, pages={36–39} }