@article{song_2022, title={Exploring Morale in Library Workplaces: From Culture to Countermeasures}, ISSN={["1879-095X"]}, DOI={10.1080/00987913.2022.2132779}, abstractNote={Abstract As the keynote speaker at the 2022 NC Serials Conference, Kendrick shared select data from her numerous studies and data collection projects on morale in library workplaces, and offered opportunities to have intentional discussions about associated frameworks, organizational impacts, and established and emerging countermeasures for library workers and leaders.}, journal={SERIALS REVIEW}, author={Song, Xiaoyan}, year={2022}, month={Oct} }
 @article{davis_song_2020, title={Uncovering the Mystery of How Users Find and Use eBooks through Guerilla Usability Testing}, volume={46}, ISSN={["1879-095X"]}, DOI={10.1080/00987913.2020.1806648}, abstractNote={Abstract This case study focuses on user research that was conducted to enhance our users’ ebook discovery experience. We took an outward-facing approach by seeking the users’ perspectives. We wanted to know: How do users find ebooks? How do they perceive multiple records for the same title? Would users find additional metadata useful, such as download availability, file format, and chapter titles? We coordinated guerilla usability testing in our library lobby, inspired by low-overhead, high-impact user experience work at other academic libraries. The resulting data gave us a much-needed new perspective of ebook usage that supplements what we already know from our day-to-day work.}, number={3}, journal={SERIALS REVIEW}, author={Davis, Robin Camille and Song, Xiaoyan}, year={2020}, month={Jul}, pages={193–200} }
 @article{song_tatterson_dresselhaus_2019, title={CORAL User Group Meeting at NC Serials 2019}, volume={45}, ISSN={["1879-095X"]}, DOI={10.1080/00987913.2019.1647921}, abstractNote={Abstract This article reports on the CORAL User Group meeting at the NC Serials 2019 conference. This was the first CORAL user group meeting to take place at the NC Serials conference. The speakers provided updates from CORAL committees and highlighted new features in the most recent CORAL release. They also shared how CORAL has been used in NC State University Libraries and East Carolina University to support their e-resource workflow management.}, number={3}, journal={SERIALS REVIEW}, author={Song, Xiaoyan and Tatterson, Rebecca and Dresselhaus, Angela}, year={2019}, month={Jul}, pages={126–131} }
 @article{song_gagliardi_2018, title={Streamlining Acquisition Workflows Through Collaboration and Innovation}, volume={44}, ISSN={["1879-095X"]}, DOI={10.1080/00987913.2018.1544844}, abstractNote={Abstract As a selector, have you ever wondered if the resource you requested was ordered? As an acquisitions staff member, are you struggling with keeping track of your order requests from various channels? As a manager, are you finding it challenging to monitor staff work? CORAL, an open source electronic resource management system, proved to be one solution to these concerns for North Carolina State University (NCSU) Libraries. This article discusses how to manage workflows in CORAL and outlines a NCSU initiative to evolve this tool through collaboration across departments and across the CORAL community.}, number={3}, journal={SERIALS REVIEW}, author={Song, Xiaoyan and Gagliardi, Ruth}, year={2018}, pages={197–203} }
 @article{harrington_pascale_song_2016, title={Making the Unseen Seen: Discovering Discrepancies and Shedding Light on Automated E-Resource Reconciliation}, volume={42}, ISSN={["1879-095X"]}, DOI={10.1080/00987913.2016.1212601}, abstractNote={ABSTRACT Two characteristics that seemingly define electronic resources now are their dynamic, unstable nature and their overwhelming abundance. To address these issues, The North Carolina State University (NCSU) Libraries Acquisitions & Discovery Department created two databases to facilitate and automate e-resource reconciliation processes. The first, our ebook reconciliation database, ensures that all purchased content from our ebook packages is discoverable and creates title lists that definitively describe the entitlements for those packages. The second, our ejournal reconciliation database, automates matching integrated library system title lists with publisher and knowledgebase title lists in order to easily generate and distribute work tasks. Both databases help manage the abundance of titles and discrepancies that arise from the varied sources of metadata used during the reconciliation process.}, number={3}, journal={SERIALS REVIEW}, author={Harrington, Matthew and Pascale, Christee and Song, Xiaoyan}, year={2016}, pages={229–233} }
 @article{hanson_song_wilson_2015, title={Managing Serials Data as a Community: Partnering With the Global Open Knowledgebase (GOKb)}, volume={41}, ISSN={["1879-095X"]}, url={http://www.scopus.com/inward/record.url?eid=2-s2.0-84954497899&partnerID=MN8TOARS}, DOI={10.1080/00987913.2015.1064853}, abstractNote={The Global Open Knowledgebase (GOKb) is a project to develop and maintain a freely available repository of metadata that describes electronic journals and books using a community-managed approach. In preparation for GOKb's public preview at the end of 2014, the North Carolina State University (NCSU) Libraries launched a pilot to create a partnership model for participating libraries. Based on a presentation at the 2015 North Carolina Serials Conference, Eric Hanson, Xiaoyan Song, and Kristen Wilson from NCSU Libraries share their experiences partnering with GOKb, including the workflows and tools that NCSU has established for contributing to GOKb, opportunities for library and vendor partners, and GOKb's linked data service.}, number={3}, journal={SERIALS REVIEW}, publisher={Informa UK Limited}, author={Hanson, Eric M. and Song, Xiaoyan and Wilson, Kristen}, year={2015}, month={Jul}, pages={146–152} }