Alice Cheng

Dealing with Employees in Crises: Examining Contingent Organization–Public Relationships (COPR) for Internal Communication

Exploring 360-degree virtual reality videos for CSR communication: An integrated model of perceived control, telepresence, and consumer behavioral intentions

Computers in Human Behavior, 144, 107736.

Praxis, hashtag activism, and social justice: a content analysis of #StopAsianHate narratives

Asian Journal of Communication, 3, 1–17.

Public Relations Theory Development in China

In Public Relations Theory III (pp. 303–320).

Tracking CSR Communication Research Within the Chinese Context: A Systematic Literature Review

International Journal of Business Communication, 3, 232948842311565.

When non-CSR-themed social media influencers endorse corporate CSR initiatives: Effects of publics’ perceived influencer characteristics and leadership

Public Relations Review, 49(1), 102288.

A Digital Communication Twin for Addressing Misinformation: Vision, Challenges, Opportunities

IEEE Internet Computing, 26(2), 36–41.

AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior

Computers in Human Behavior, 134, 107329.

Chatbots and Health: Mental Health

In The International Encyclopedia of Health Communication (pp. 1–6).

Contingency theory informs relationship management: Exploring the contingent organization-public relationships (COPR) in a crisis of Mainland China

Public Relations Review, 48(2), 102178.

Contingent Organization–Public Relationships and their Application in Organizational Crises

Does Artificial Intelligence Satisfy You? A Meta-Analysis of User Gratification and User Satisfaction with AI-Powered Chatbots

International Journal of Human–Computer Interaction, 9, 1–11.

Linking CSR Communication to Corporate Reputation: Understanding Hypocrisy, Employees’ Social Media Engagement and CSR-Related Work Engagement

Sustainability, 14(4), 2359.

Shared Virtual Reality Experiences during the COVID-19 Pandemic: Exploring the Gratifications and Effects of Engagement with Immersive Videos

International Journal of Environmental Research and Public Health, 19(9), 5056.

Social Media and Crisis Communication (SMCC) Research in A Global Context

In Y. Jin & L. Austin (Eds.), Social Media and Crisis Communication (pp. 7–19).

The Impact of CSR Perceptions on Employees’ Turnover Intention during the COVID-19 Crisis in China

International Journal of Environmental Research and Public Health, 19(14), 8297.

The state of social-mediated crisis communication research through the lens of global scholars: An updated assessment

Public Relations Review, 48(2), 102172.

Toward an employee communication mediation model: Exploring the effects of social media engagement on employee–organization relationships and advocacy

International Journal of Communication, 16, 4164–4186.

Turning crises into opportunities? Examining the effectiveness of Starbucks’ responses to its Philadelphia crisis

In R. Luttrell, S. Emerick, & A. Wallace (Eds.), Digital Strategies: Data-Driven Public Relations, Marketing, and Advertising (pp. 191–201). Oxford University Press.

Virtually Enhancing Public Engagement During the Pandemic: Measuring the Impact of Virtual Reality Powered Immersive Videos on Corporate Social Responsibility Communication

Social Science Computer Review, 7, 089443932211114.

Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts

Journal of Product & Brand Management, 31(2), 252–264.

Decisions to react after mass shootings: exploring negative affect, relational trust, and public behavioral intentions toward the National Rifle Association

Journal of Applied Communication Research, 50(1), 19–36.

Examining organization‐public relationships in crises: A thematic meta‐analysis of updated literature from 1997 to 2019

Journal of Contingencies and Crisis Management, 30(2), 148–160.

Maxwell McCombs and Sebastian Valenzuela, Setting the Agenda: Mass Media and Public Opinion (3rd ed.), Cambridge, UK: Polity, 2021, 248 pp., $24.95 (paperback)

[Review of Setting the Agenda: Mass Media and Public Opinion, by M. McCombs & S. Valenzuela]. International Journal of Communication, 15, 10.

Media coverage and public perceptions of the THAAD event in China, the United States, and South Korea: a cross-national network agenda-setting study

Chinese Journal of Communication, 14(4), 386–408.

Social Media Influencer Effects on CSR Communication: The Role of Influencer Leadership in Opinion and Taste

International Journal of Business Communication, 7, 232948842110351.

Social Media Influencers in CSR Endorsement: The Effect of Consumer Mimicry on CSR Behaviors and Consumer Relationships

Social Science Computer Review, 39(4), 089443932098718.

Soft power with Chinese characteristics: China campaign for hearts and minds

Chinese Journal of Communication, 14(4), 472–474.

Stephen D. Reese, The Crisis of the Institutional Press, Cambridge, UK: Polity, 2021, 208 pp., $22.95 (paperback).

[Review of The Crisis of the Institutional Press, by S. D. Reese]. International Journal of Communication, 15, 1715–1717.

The Influence of Presumed Fake News Influence: Examining Public Support for Corporate Corrective Response, Media Literacy Interventions, and Governmental Regulation

In What IS News? (pp. 103–127).

The Moderating Effects of Perceived Severity on the Generational Gap in Preventive Behaviors during the COVID-19 Pandemic in the U.S.

International Journal of Environmental Research and Public Health, 18(4), 2011.

The NRA in Crisis: Social Identities and Publics’ Cognitive and Affective Evaluations

International Journal of Business Communication, 59(4), 653–662.

The Presumed Influence of COVID-19 Misinformation on Social Media: Survey Research from Two Countries in the Global Health Crisis

International Journal of Environmental Research and Public Health, 18(11), 5505.

Toward a contingency theory of relating management: Exploring organization-public relationships (OPRs) in conflicts

Negotiation and Conflict Management Research, 15(1), 32–51.

When public relations meets social media: A systematic review of social media related public relations research from 2006 to 2020

Public Relations Review, 47(4), 102081.

AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters

Journal of Contingencies and Crisis Management, 28(3), 339–354.

Agenda Setting

In The SAGE International Encyclopedia of Mass Media and Society.

Contingent organization-public relationship (COPR) matters: reconciling the contingency theory of accommodation into the relationship management paradigm

Journal of Public Relations Research, 32(3-4), 140–154.

Corporate dialogue in crises of China: Examining dialogic strategies and communicative outcomes in a child abuse scandal

Public Relations Review, 46(1), 101816.

Encountering misinformation online: antecedents of trust and distrust and their impact on the intensity of Facebook use

Online Information Review, 45(2), 372–388.

How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use

Journal of Broadcasting & Electronic Media, 64(4), 592–614.

Public Relations, Social Media, and Public Opinion in China

In J. Hong (Ed.), China in the Era of Social Media: An Unprecedented Force for An Unprecedented Social Change (pp. 171–186). Lanham, MD: Rowman & Littlefield.

Scale development for stakeholder responses in crises: Centering on stakeholders in the United Airlines crisis

Public Relations Journal, 13(2), 1–17.

The Influence of Presumed Fake News Influence: Examining Public Support for Corporate Corrective Response, Media Literacy Interventions, and Governmental Regulation

Mass Communication and Society, 23(5), 705–729.

The presumed influence of digital misinformation: examining US public’s support for governmental restrictions versus corrective action in the COVID-19 pandemic

Online Information Review, 45(4), 834–852.

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Public Relations Review, 46(1), 101769.

United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment, trust and distrust, and behavioral intentions

Public Relations Review, 46(2), 101908.

Consumer response to fake news about brands on social media: the effects of self-efficacy, media trust, and persuasion knowledge on brand trust

Journal of Product & Brand Management, 29(2), 188–198.

Engaging International Publics via Mobile-Enhanced CSR (mCSR): A Cross-National Study on Stakeholder Reactions to Corporate Disaster Relief Efforts

American Behavioral Scientist, 63(12), 1603–1623.

Examining six modes of relationships in a social-mediated crisis in China: an exploratory study of contingent organization–public relationships (COPR)

Journal of Applied Communication Research, 47(6), 689–705.

Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters

International Journal of Strategic Communication, 13(1), 76–93.

Online crisis communication in a post-truth Chinese society: Evidence from interdisciplinary literature

Public Relations Review, 45(4), 101826.

Review of "Advertising and consumer culture in China," by H.M. Li

[Review of Advertising and consumer culture in China, by H. M. Li]. International Journal of Communication, 13, 459–461.

When CSR meets mobile SNA users in mainland China: An examination of gratifications sought, CSR motives, and relational outcomes in natural disasters

International Journal of Communication, 13, 319–341. https://ijoc.org/index.php/ijoc/article/view/10169

How Social Media Is Changing Crisis Communication Strategies: Evidence from the Updated Literature

Journal of Contingencies and Crisis Management, 26(1), 58–68.

Looking back, moving forward: A review and reflection of the organization-public relationship (OPR) research

Public Relations Review, 44(1), 120–130.

Online Social Media and Crisis Communication in China: A Review and Critique

The third-level agenda setting: Media and public agenda networks during THAAD events

Chinese Journal of Journalism & Communication, 9, 123–141.

Global questioners: examining journalists’ aggressiveness at Chinese premiers’ press conferences (1993–2015)

Asian Journal of Communication, 27(4), 357–377.

Looking over, looking out, and moving forward: The review of contingency theory in public relations

In X. Chen (Ed.), Public Relations Theories for contemporary China. Beijing Shi: Communication University of China Publishing House.

Public relations, media coverage, and public opinion in contemporary China: Testing agenda building theory in a social mediated crisis

Telematics and Informatics, 34(3), 765–773.

The status of social-mediated crisis communication (SMCC) research: An analysis of published articles in 2002-2014

In L. Austin & Y. Jin (Eds.), Social Media and Crisis Communication (pp. 9–20).

Activism in China: Power and Confrontation Strategies in a Chinese Village

China Media Research, 12(2), 90–104.

Crisis Communication Research in the Chinese Mainland

In A. Schwarz, M. Seeger, & C. Auer (Eds.), The Handbook of International Crisis Communication Research (pp. 269–282).

Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice

Public Relations Review, 42(1), 201–213.

Social media keep buzzing! A test of contingency theory in China’s Red Cross credibility crisis

International Journal of Communication, 10, 1–20. http://dx.doi.org/1932

The third-level agenda-setting study: an examination of media, implicit, and explicit public agendas in China

Asian Journal of Communication, 26(4), 319–332.

Who is leading whom in the General Motors recall: Understanding media impacts on public relations efforts, public awareness, and financial markets

Research Journal of the Institute for Public Relations, 3(1), 1–25. https://instituteforpr.org/wp-content/uploads/Yang-Cheng.pdf.

The rapport management of sellers: Exploring the seller-buyer relationship in small and medium-sized enterprises of China

China Media Research, 11(3), 73–86.

The third level of agenda setting in contemporary China: Tracking descriptions of moral and national education in media coverage and people’s minds

International Journal of Communication, 9, 1090–1107. https://ijoc.org/index.php/ijoc/article/view/3249

Social network service use on mobile devices: An examination of gratifications, civic attitudes and civic engagement in China

New Media & Society, 17(7), 1096–1116.

China, Hong Kong, and Taiwan, Practice of Public Relations in

In R. Heath (Ed.), Encyclopedia of Public Relations (pp. 111–115).

The media effects on the acculturation of mainland Chinese students in Hong Kong

Journal of Radio & Television Studies, 36, 91–114.

The current status and development countermeasure of the venture capital investment of Chinese companies

Modern Economics, 8(7), 2830.