@article{jiang_cheng_park_zhu_2022, title={Linking CSR Communication to Corporate Reputation: Understanding Hypocrisy, Employees' Social Media Engagement and CSR-Related Work Engagement}, volume={2}, DOI={10.3390/su14042359}, journal={SUSTAINABILITY}, author={Jiang, Hua and Cheng, Yang and Park, Keonyoung and Zhu, Wei}, year={2022}, month={Feb} }
 @article{cheng_jiang_2021, title={Customer-brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts}, volume={6}, DOI={10.1108/JPBM-05-2020-2907}, journal={JOURNAL OF PRODUCT AND BRAND MANAGEMENT}, author={Cheng, Yang and Jiang, Hua}, year={2021}, month={Jun} }
 @article{cheng_shen_2021, title={Decisions to react after mass shootings: exploring negative affect, relational trust, and public behavioral intentions toward the National Rifle Association}, volume={6}, DOI={10.1080/00909882.2021.1934514}, journal={JOURNAL OF APPLIED COMMUNICATION RESEARCH}, author={Cheng, Yang and Shen, Hongmei}, year={2021}, month={Jun} }
 @article{cheng_funkhouser_raabe_cross_2021, title={Examining organization-public relationships in crises: A thematic meta-analysis of updated literature from 1997 to 2019}, volume={7}, DOI={10.1111/1468-5973.12370}, journal={JOURNAL OF CONTINGENCIES AND CRISIS MANAGEMENT}, author={Cheng, Yang and Funkhouser, Caroline and Raabe, Tessa and Cross, Rebecca}, year={2021}, month={Jul} }
 @article{jiang_cheng_cho_2021, title={Media coverage and public perceptions of the THAAD event in China, the United States, and South Korea: a cross-national network agenda-setting study}, ISBN={1754-4769}, DOI={10.1080/17544750.2021.1902360}, journal={CHINESE JOURNAL OF COMMUNICATION}, author={Jiang, Qiaolei and Cheng, Yang and Cho, Sung Kyum}, year={2021} }
 @article{cheng_hung-baesecke_chen_2021, title={Social Media Influencer Effects on CSR Communication: The Role of Influencer Leadership in Opinion and Taste}, volume={7}, DOI={10.1177/23294884211035112}, journal={INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION}, author={Cheng, Yang and Hung-Baesecke, Chun-Ju Flora and Chen, Yi-Ru Regina}, year={2021}, month={Jul} }
 @article{cheng_chen_hung-baesecke_2021, title={Social Media Influencers in CSR Endorsement: The Effect of Consumer Mimicry on CSR Behaviors and Consumer Relationships}, ISBN={1552-8286}, DOI={10.1177/0894439320987184}, journal={SOCIAL SCIENCE COMPUTER REVIEW}, author={Cheng, Yang and Chen, Yi-Ru Regina and Hung-Baesecke, Chun-Ju Flora}, year={2021} }
 @article{cheng_2021, title={Soft Power with Chinese Characteristics: China Campaign for Hearts and Minds}, volume={6}, DOI={10.1080/17544750.2021.1948693}, journal={CHINESE JOURNAL OF COMMUNICATION}, author={Cheng, Yang}, year={2021}, month={Jun} }
 @article{luo_cheng_sui_2021, title={The Moderating Effects of Perceived Severity on the Generational Gap in Preventive Behaviors during the COVID-19 Pandemic in the US}, volume={18}, ISBN={1660-4601}, DOI={10.3390/ijerph18042011}, number={4}, journal={INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH}, author={Luo, Yunjuan and Cheng, Yang and Sui, Mingxiao}, year={2021}, month={Feb} }
 @article{shen_cheng_2021, title={The NRA in Crisis: Social Identities and Publics' Cognitive and Affective Evaluations}, ISBN={2329-4892}, DOI={10.1177/2329488420985101}, journal={INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION}, author={Shen, Hongmei and Cheng, Yang}, year={2021} }
 @misc{wang_cheng_sun_2021, title={When public relations meets social media: A systematic review of social media related public relations research from 2006 to 2020}, DOI={10.1016/j.pubrev.2021.102081}, journal={PUBLIC RELATIONS REVIEW}, author={Wang, Yuan and Cheng, Yang and Sun, Jie}, year={2021}, month={Nov} }
 @article{cheng_jiang_2020, title={AI-Powered mental health chatbots: Examining users' motivations, active communicative action and engagement after mass-shooting disasters}, volume={28}, ISBN={1468-5973}, DOI={10.1111/1468-5973.12319}, number={3}, journal={JOURNAL OF CONTINGENCIES AND CRISIS MANAGEMENT}, author={Cheng, Yang and Jiang, Hua}, year={2020}, month={Sep}, pages={339–354} }
 @article{chen_cheng_2020, title={Consumer response to fake news about brands on social media: the effects of self-efficacy, media trust, and persuasion knowledge on brand trust}, volume={29}, ISBN={2054-1643}, DOI={10.1108/JPBM-12-2018-2145}, number={2}, journal={JOURNAL OF PRODUCT AND BRAND MANAGEMENT}, author={Chen, Zifei Fay and Cheng, Yang}, year={2020}, pages={188–198} }
 @article{cheng_2020, title={Contingent organization-public relationship (COPR) matters: reconciling the contingency theory of accommodation into the relationship management paradigm}, ISBN={1532-754X}, DOI={10.1080/1062726X.2020.1830405}, journal={JOURNAL OF PUBLIC RELATIONS RESEARCH}, author={Cheng, Yang}, year={2020} }
 @article{cheng_shen_jiang_2020, title={Corporate dialogue in crises of China: Examining dialogic strategies and communicative outcomes in a child abuse scandal}, volume={46}, ISBN={1873-4537}, DOI={10.1016/j.pubrev.2019.101816}, number={1}, journal={PUBLIC RELATIONS REVIEW}, author={Cheng, Yang and Shen, Hongmei and Jiang, Qiaolei}, year={2020}, month={Mar} }
 @article{cheng_chen_2020, title={Encountering misinformation online: antecedents of trust and distrust and their impact on the intensity of Facebook use}, ISBN={1468-4535}, DOI={10.1108/OIR-04-2020-0130}, journal={ONLINE INFORMATION REVIEW}, author={Cheng, Yang and Chen, Zifei Fay}, year={2020} }
 @article{cheng_jiang_2020, title={How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use}, ISBN={1550-6878}, DOI={10.1080/08838151.2020.1834296}, journal={JOURNAL OF BROADCASTING & ELECTRONIC MEDIA}, author={Cheng, Yang and Jiang, Hua}, year={2020} }
 @article{cheng_chen_2020, title={The Influence of Presumed Fake News Influence: Examining Public Support for Corporate Corrective Response, Media Literacy Interventions, and Governmental Regulation}, ISBN={1532-7825}, DOI={10.1080/15205436.2020.1750656}, journal={MASS COMMUNICATION AND SOCIETY}, author={Cheng, Yang and Chen, Zifei Fay}, year={2020} }
 @article{cheng_luo_2020, title={The presumed influence of digital misinformation: examining US public's support for governmental restrictions versus corrective action in the COVID-19 pandemic}, ISBN={1468-4535}, DOI={10.1108/OIR-08-2020-0386}, journal={ONLINE INFORMATION REVIEW}, author={Cheng, Yang and Luo, Yunjuan}, year={2020} }
 @article{cheng_2020, title={The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China}, volume={46}, ISBN={1873-4537}, DOI={10.1016/j.pubrev.2019.04.003}, number={1}, journal={PUBLIC RELATIONS REVIEW}, author={Cheng, Yang}, year={2020}, month={Mar} }
 @article{chen_cheng_hung-baesecke_jin_2019, title={Engaging International Publics via Mobile-Enhanced CSR (mCSR): A Cross-National Study on Stakeholder Reactions to Corporate Disaster Relief Efforts}, volume={63}, ISBN={1552-3381}, DOI={10.1177/0002764219835258}, number={12}, journal={AMERICAN BEHAVIORAL SCIENTIST}, author={Chen, Yi-Ru Regina and Cheng, Yang and Hung-Baesecke, Chun-Ju Flora and Jin, Yan}, year={2019}, month={Nov}, pages={1603–1623} }
 @article{cheng_cameron_2019, title={Examining six modes of relationships in a social-mediated crisis in China: an exploratory study of contingent organization-public relationships (COPR)}, ISBN={1479-5752}, DOI={10.1080/00909882.2019.1695874}, journal={JOURNAL OF APPLIED COMMUNICATION RESEARCH}, author={Cheng, Yang and Cameron, Glen T.}, year={2019} }
 @article{cheng_jin_hung-baesecke_chen_2019, title={Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters}, volume={13}, ISSN={1553-118X 1553-1198}, url={http://dx.doi.org/10.1080/1553118X.2018.1524382}, DOI={10.1080/1553118X.2018.1524382}, number={1}, journal={International Journal of Strategic Communication}, publisher={Informa UK Limited}, author={Cheng, Yang and Jin, Yan and Hung-Baesecke, Chun-Ju Flora and Chen, Yi-Ru Regina}, year={2019}, month={Jan}, pages={76–93} }
 @article{cheng_lee_2019, title={Online crisis communication in a post-truth Chinese society: Evidence from interdisciplinary literature}, volume={45}, ISBN={1873-4537}, DOI={10.1016/j.pubrev.2019.101826}, number={4}, journal={PUBLIC RELATIONS REVIEW}, author={Cheng, Yang and Lee, Chia-Jui}, year={2019}, month={Nov} }
 @article{cheng_2018, title={Looking back, moving forward: A review and reflection of the organization-public relationship (OPR) research}, volume={44}, ISSN={0363-8111}, url={http://dx.doi.org/10.1016/J.PUBREV.2017.10.003}, DOI={10.1016/J.PUBREV.2017.10.003}, number={1}, journal={Public Relations Review}, publisher={Elsevier BV}, author={Cheng, Yang}, year={2018}, month={Mar}, pages={120–130} }
 @article{wu_cheng_chao_2017, title={Global questioners: examining journalists’ aggressiveness at Chinese premiers’ press conferences (1993–2015)}, volume={27}, ISSN={0129-2986 1742-0911}, url={http://dx.doi.org/10.1080/01292986.2017.1281322}, DOI={10.1080/01292986.2017.1281322}, number={4}, journal={Asian Journal of Communication}, publisher={Informa UK Limited}, author={Wu, Feng and Cheng, Yang and Chao, Duo}, year={2017}, month={Jan}, pages={357–377} }
 @article{cheng_huang_chan_2017, title={Public relations, media coverage, and public opinion in contemporary China: Testing agenda building theory in a social mediated crisis}, volume={34}, ISSN={0736-5853}, url={http://dx.doi.org/10.1016/J.TELE.2016.05.012}, DOI={10.1016/J.TELE.2016.05.012}, number={3}, journal={Telematics and Informatics}, publisher={Elsevier BV}, author={Cheng, Yang and Huang, Yi-Hui Christine and Chan, Ching Man}, year={2017}, month={Jun}, pages={765–773} }
 @article{huang_wu_cheng_2016, title={Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice}, volume={42}, ISSN={0363-8111}, url={http://dx.doi.org/10.1016/J.PUBREV.2015.11.015}, DOI={10.1016/J.PUBREV.2015.11.015}, number={1}, journal={Public Relations Review}, publisher={Elsevier BV}, author={Huang, Yi-Hui Christine and Wu, Fang and Cheng, Yang}, year={2016}, month={Mar}, pages={201–213} }
 @article{cheng_2016, title={The third-level agenda-setting study: an examination of media, implicit, and explicit public agendas in China}, volume={26}, ISSN={0129-2986 1742-0911}, url={http://dx.doi.org/10.1080/01292986.2015.1130159}, DOI={10.1080/01292986.2015.1130159}, number={4}, journal={Asian Journal of Communication}, publisher={Informa UK Limited}, author={Cheng, Yang}, year={2016}, month={Jan}, pages={319–332} }