Alice Cheng

Park, K., Cheng, Y., Jiang, H., & Luo, Y. (2024, July 6). Employee Engagement with Corporate Social Responsibility (CSR) During the COVID-19 Pandemic: Ethical Judgments and the Path to Positive Word-of-Mouth. JOURNAL OF PUBLIC RELATIONS RESEARCH, Vol. 7. https://doi.org/10.1080/1062726x.2024.2373252

Han, W., Lee, H., Xu, Y., & Cheng, Y. (2024, January 21). Information Overload and Information Distrust: How Does Information Environment Influence Consumer Well-being During the COVID-19 Pandemic. https://doi.org/10.31274/itaa.17146

Dong, C., Cheng, Y., Wang, Y., & Sazhina, O. (2024). To Leave or Stay During the COVID-19 Crisis: Exploring the Impacts of CSR Motives on Employee Distrust and Turnover Intentions. Journal of Public Relations Research. https://doi.org/10.1080/1062726X.2024.2390459

Cheng, Y., Wang, Y., & Lee, J. (2024, April 26). Using a Chatbot to Combat Misinformation: Exploring Gratifications, Chatbot Satisfaction and Engagement, and Relationship Quality. INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, Vol. 4. https://doi.org/10.1080/10447318.2024.2344149

Cheng, Y., Liu, P., & Burnette, C. (2023). Dealing with Employees in Crises: Examining Contingent Organization–Public Relationships (COPR) for Internal Communication. https://doi.org/10.4324/9781003195580-12

Zhao, W., Cheng, Y., & Lee, Y.-I. (2023). Exploring 360-degree virtual reality videos for CSR communication: An integrated model of perceived control, telepresence, and consumer behavioral intentions. Computers in Human Behavior, 144, 107736. https://doi.org/10.1016/j.chb.2023.107736

Di Domenico, G., Borges-Tiago, M. T., Viglia, G., & Cheng, Y. A. (2023). Guest editorial: The social, ethical, economic and political implications of misinformation. INTERNET RESEARCH, 33(5), 1665–1669. https://doi.org/10.1108/INTR-10-2023-947

Xie, C., Liu, P., & Cheng, Y. (2023). Praxis</i>, hashtag activism, and social justice: a content analysis of #StopAsianHate narratives. Asian Journal of Communication, 3, 1–17. https://doi.org/10.1080/01292986.2023.2180529

Regina Chen, Y.-R., Hung-Baesecke, F., & Cheng, Y. (2023). Public Relations Theory Development in China. In Public Relations Theory III (pp. 303–320). https://doi.org/10.4324/9781003141396-21

Dong, C., Song, B., Cheng, Y., & Zheng, Q. (2023). Tracking CSR Communication Research Within the Chinese Context: A Systematic Literature Review. International Journal of Business Communication, 3, 232948842311565. https://doi.org/10.1177/23294884231156508

Chen, Y.-R. R., Hung-Baesecke, C.-J. F., & Cheng, Y. (2023). When non-CSR-themed social media influencers endorse corporate CSR initiatives: Effects of publics’ perceived influencer characteristics and leadership. Public Relations Review, 49(1), 102288. https://doi.org/10.1016/j.pubrev.2023.102288

Jhala, A., Cheng, Y., Goodwin, J., Singh, M. P., Anwar, M., Davis, L., … Zhang, T. (2022). A Digital Communication Twin for Addressing Misinformation: Vision, Challenges, Opportunities. IEEE Internet Computing, 26(2), 36–41. https://doi.org/10.1109/MIC.2021.3129547

Jiang, H., Cheng, Y., Yang, J., & Gao, S. (2022). AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior. Computers in Human Behavior, 134, 107329. https://doi.org/10.1016/j.chb.2022.107329

Cheng, Y., Xie, C., Wang, Y., & Jiang, H. (2022). Chatbots and Health: Mental Health. In The International Encyclopedia of Health Communication (pp. 1–6). https://doi.org/10.1002/9781119678816.iehc0725

Cheng, Y., & Fisk, A. (2022). Contingency theory informs relationship management: Exploring the contingent organization-public relationships (COPR) in a crisis of Mainland China. Public Relations Review, 48(2), 102178. https://doi.org/10.1016/j.pubrev.2022.102178

Cheng, Y., & Cameron, G. T. (2022). Contingent Organization–Public Relationships and their Application in Organizational Crises. https://doi.org/10.1002/9781119678953.ch8

Xie, C., Wang, Y., & Cheng, Y. (2022). Does Artificial Intelligence Satisfy You? A Meta-Analysis of User Gratification and User Satisfaction with AI-Powered Chatbots. International Journal of Human–Computer Interaction, 9, 1–11. https://doi.org/10.1080/10447318.2022.2121458

Jiang, H., Cheng, Y., Park, K., & Zhu, W. (2022). Linking CSR Communication to Corporate Reputation: Understanding Hypocrisy, Employees’ Social Media Engagement and CSR-Related Work Engagement. Sustainability, 14(4), 2359. https://doi.org/10.3390/su14042359

Cheng, Y., Wang, Y., & Zhao, W. (2022). Shared Virtual Reality Experiences during the COVID-19 Pandemic: Exploring the Gratifications and Effects of Engagement with Immersive Videos. International Journal of Environmental Research and Public Health, 19(9), 5056. https://doi.org/10.3390/ijerph19095056

Cheng, Y., Spruill, T., & Dalton, C. (2022). Social Media and Crisis Communication (SMCC) Research in A Global Context. In Y. Jin & L. Austin (Eds.), Social Media and Crisis Communication (pp. 7–19). https://doi.org/10.4324/9781003043409-3

Cheng, Y., Wang, Y., & Pan, F. (2022). The Impact of CSR Perceptions on Employees’ Turnover Intention during the COVID-19 Crisis in China. International Journal of Environmental Research and Public Health, 19(14), 8297. https://doi.org/10.3390/ijerph19148297

Cheng, Y., Wang, Y., & Kong, Y. (2022). The state of social-mediated crisis communication research through the lens of global scholars: An updated assessment. Public Relations Review, 48(2), 102172. https://doi.org/10.1016/j.pubrev.2022.102172

Wang, Y., Cheng, Y., & Gonzenbach, W. (2022). Toward an employee communication mediation model: Exploring the effects of social media engagement on employee–organization relationships and advocacy. International Journal of Communication, 16, 4164–4186.

Cheng, Y., Laprea, I., & Mackie, H. (2022). Turning crises into opportunities? Examining the effectiveness of Starbucks’ responses to its Philadelphia crisis. In R. Luttrell, S. Emerick, & A. Wallace (Eds.), Digital Strategies: Data-Driven Public Relations, Marketing, and Advertising (pp. 191–201). Oxford University Press.

Cheng, Y., Wang, Y., Zhao, W., Zhang, K., Cai, X., & Jiang, H. (2022). Virtually Enhancing Public Engagement During the Pandemic: Measuring the Impact of Virtual Reality Powered Immersive Videos on Corporate Social Responsibility Communication. Social Science Computer Review, 7, 089443932211114. https://doi.org/10.1177/08944393221111482

Cheng, Y., & Jiang, H. (2021). Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts. Journal of Product & Brand Management, 31(2), 252–264. https://doi.org/10.1108/JPBM-05-2020-2907

Cheng, Y., & Shen, H. (2021). Decisions to react after mass shootings: exploring negative affect, relational trust, and public behavioral intentions toward the National Rifle Association. Journal of Applied Communication Research, 50(1), 19–36. https://doi.org/10.1080/00909882.2021.1934514

Cheng, Y., Funkhouser, C., Raabe, T., & Cross, R. (2021). Examining organization‐public relationships in crises: A thematic meta‐analysis of updated literature from 1997 to 2019. Journal of Contingencies and Crisis Management, 30(2), 148–160. https://doi.org/10.1111/1468-5973.12370

Cheng, Y. (2021). Maxwell McCombs and Sebastian Valenzuela, Setting the Agenda: Mass Media and Public Opinion (3rd ed.), Cambridge, UK: Polity, 2021, 248 pp., $24.95 (paperback) [Review of Setting the Agenda: Mass Media and Public Opinion, by M. McCombs & S. Valenzuela]. International Journal of Communication, 15, 10.

Jiang, Q., Cheng, Y., & Cho, S. K. (2021). Media coverage and public perceptions of the THAAD event in China, the United States, and South Korea: a cross-national network agenda-setting study. Chinese Journal of Communication, 14(4), 386–408. https://doi.org/10.1080/17544750.2021.1902360

Cheng, Y., Hung-Baesecke, C.-J. F., & Chen, Y.-R. R. (2021). Social Media Influencer Effects on CSR Communication: The Role of Influencer Leadership in Opinion and Taste. International Journal of Business Communication, 7, 232948842110351. https://doi.org/10.1177/23294884211035112

Cheng, Y., Chen, Y.-R. R., & Hung-Baesecke, C.-J. F. (2021). Social Media Influencers in CSR Endorsement: The Effect of Consumer Mimicry on CSR Behaviors and Consumer Relationships. Social Science Computer Review, 39(4), 089443932098718. https://doi.org/10.1177/0894439320987184

Cheng, Y. (2021). Soft power with Chinese characteristics: China campaign for hearts and minds. Chinese Journal of Communication, 14(4), 472–474. https://doi.org/10.1080/17544750.2021.1948693

Cheng, Y. (2021). Stephen D. Reese, The Crisis of the Institutional Press, Cambridge, UK: Polity, 2021, 208 pp., $22.95
(paperback). [Review of The Crisis of the Institutional Press, by S. D. Reese]. International Journal of Communication, 15, 1715–1717.

Cheng, Y., & Chen, Z. F. (2021). The Influence of Presumed Fake News Influence: Examining Public Support for Corporate Corrective Response, Media Literacy Interventions, and Governmental Regulation. In What IS News? (pp. 103–127). https://doi.org/10.4324/9781003176831-6

Luo, Y., Cheng, Y., & Sui, M. (2021). The Moderating Effects of Perceived Severity on the Generational Gap in Preventive Behaviors during the COVID-19 Pandemic in the U.S. International Journal of Environmental Research and Public Health, 18(4), 2011. https://doi.org/10.3390/ijerph18042011

Shen, H., & Cheng, Y. (2021). The NRA in Crisis: Social Identities and Publics’ Cognitive and Affective Evaluations. International Journal of Business Communication, 59(4), 653–662. https://doi.org/10.1177/2329488420985101

Luo, Y., & Cheng, Y. (2021). The Presumed Influence of COVID-19 Misinformation on Social Media: Survey Research from Two Countries in the Global Health Crisis. International Journal of Environmental Research and Public Health, 18(11), 5505. https://doi.org/10.3390/ijerph18115505

Cheng, Y., & Fisk, A. (2021). Toward a contingency theory of relating management: Exploring organization-public relationships (OPRs) in conflicts. Negotiation and Conflict Management Research, 15(1), 32–51. https://doi.org/10.34891/20210921-523

Wang, Y., Cheng, Y., & Sun, J. (2021). When public relations meets social media: A systematic review of social media related public relations research from 2006 to 2020. Public Relations Review, 47(4), 102081. https://doi.org/10.1016/j.pubrev.2021.102081

Cheng, Y., & Jiang, H. (2020). AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters. Journal of Contingencies and Crisis Management, 28(3), 339–354. https://doi.org/10.1111/1468-5973.12319

Cheng, Y. (2020). Agenda Setting. In The SAGE International Encyclopedia of Mass Media and Society. https://doi.org/10.4135/9781483375519.n23

Cheng, Y. (2020). Contingent organization-public relationship (COPR) matters: reconciling the contingency theory of accommodation into the relationship management paradigm. Journal of Public Relations Research, 32(3-4), 140–154. https://doi.org/10.1080/1062726X.2020.1830405

Cheng, Y., Shen, H., & Jiang, Q. (2020). Corporate dialogue in crises of China: Examining dialogic strategies and communicative outcomes in a child abuse scandal. Public Relations Review, 46(1), 101816. https://doi.org/10.1016/j.pubrev.2019.101816

Cheng, Y., & Chen, Z. F. (2020). Encountering misinformation online: antecedents of trust and distrust and their impact on the intensity of Facebook use. Online Information Review, 45(2), 372–388. https://doi.org/10.1108/OIR-04-2020-0130

Cheng, Y., & Jiang, H. (2020). How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use. Journal of Broadcasting & Electronic Media, 64(4), 592–614. https://doi.org/10.1080/08838151.2020.1834296

Cheng, Y., Huang, Y. H., & Chan, C. M. (2020). Public Relations, Social Media, and Public Opinion in China. In J. Hong (Ed.), China in the Era of Social Media: An Unprecedented Force for An Unprecedented Social Change (pp. 171–186). Lanham, MD: Rowman & Littlefield.

Shen, H. M., & Cheng, Y. (2020). Scale development for stakeholder responses in crises: Centering on stakeholders in the United Airlines crisis. Public Relations Journal, 13(2), 1–17.

Cheng, Y., & Chen, Z. F. (2020). The Influence of Presumed Fake News Influence: Examining Public Support for Corporate Corrective Response, Media Literacy Interventions, and Governmental Regulation. Mass Communication and Society, 23(5), 705–729. https://doi.org/10.1080/15205436.2020.1750656

Cheng, Y., & Luo, Y. (2020). The presumed influence of digital misinformation: examining US public’s support for governmental restrictions versus corrective action in the COVID-19 pandemic. Online Information Review, 45(4), 834–852. https://doi.org/10.1108/OIR-08-2020-0386

Cheng, Y. (2020). The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China. Public Relations Review, 46(1), 101769. https://doi.org/10.1016/j.pubrev.2019.04.003

Cheng, Y., & Shen, H. (2020). United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment, trust and distrust, and behavioral intentions. Public Relations Review, 46(2), 101908. https://doi.org/10.1016/j.pubrev.2020.101908

Chen, Z. F., & Cheng, Y. (2019). Consumer response to fake news about brands on social media: the effects of self-efficacy, media trust, and persuasion knowledge on brand trust. Journal of Product & Brand Management, 29(2), 188–198. https://doi.org/10.1108/JPBM-12-2018-2145

Chen, Y.-R. R., Cheng, Y., Hung-Baesecke, C.-J. F., & Jin, Y. (2019). Engaging International Publics via Mobile-Enhanced CSR (mCSR): A Cross-National Study on Stakeholder Reactions to Corporate Disaster Relief Efforts. American Behavioral Scientist, 63(12), 1603–1623. https://doi.org/10.1177/0002764219835258

Cheng, Y., & Cameron, G. T. (2019). Examining six modes of relationships in a social-mediated crisis in China: an exploratory study of contingent organization–public relationships (COPR). Journal of Applied Communication Research, 47(6), 689–705. https://doi.org/10.1080/00909882.2019.1695874

Cheng, Y., & Lee, C.-J. (2019). Online crisis communication in a post-truth Chinese society: Evidence from interdisciplinary literature. Public Relations Review, 45(4), 101826. https://doi.org/10.1016/j.pubrev.2019.101826

Cheng, Y. (2019). Review of "Advertising and consumer culture in China," by H.M. Li [Review of Advertising and consumer culture in China, by H. M. Li]. International Journal of Communication, 13, 459–461.

Cheng, Y., Chen, Y. R., Hung-Baesecke, R., & Jin, Y. (2019). When CSR meets mobile SNA users in mainland China: An examination of gratifications sought, CSR motives, and relational outcomes in natural disasters. International Journal of Communication, 13, 319–341. Retrieved from https://ijoc.org/index.php/ijoc/article/view/10169

Cheng, Y. (2018). Looking back, moving forward: A review and reflection of the organization-public relationship (OPR) research. Public Relations Review, 44(1), 120–130. https://doi.org/10.1016/J.PUBREV.2017.10.003

Cheng, Y., Jin, Y., Hung-Baesecke, C.-J. F., & Chen, Y.-R. R. (2019). Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters. International Journal of Strategic Communication, 13(1), 76–93. https://doi.org/10.1080/1553118X.2018.1524382

Cheng, Y. (2018). Online Social Media and Crisis Communication in China: A Review and Critique. https://doi.org/10.1007/978-981-10-7035-8_5-1

Jiang, Q. L., & Cheng, Y. (2018). The third-level agenda setting: Media and public agenda networks during THAAD events. Chinese Journal of Journalism & Communication, 9, 123–141.

Wu, F., Cheng, Y., & Chao, D. (2017). Global questioners: examining journalists’ aggressiveness at Chinese premiers’ press conferences (1993–2015). Asian Journal of Communication, 27(4), 357–377. https://doi.org/10.1080/01292986.2017.1281322

Cheng, Y., & Cameron, G. (2017). Looking over, looking out, and moving forward: The review of contingency theory in public relations. In X. Chen (Ed.), Public Relations Theories for contemporary China. Beijing Shi: Communication University of China Publishing House.

Cheng, Y., Huang, Y.-H. C., & Chan, C. M. (2017). Public relations, media coverage, and public opinion in contemporary China: Testing agenda building theory in a social mediated crisis. Telematics and Informatics, 34(3), 765–773. https://doi.org/10.1016/J.TELE.2016.05.012

Cheng, Y., & Cameron, G. (2017). The status of social-mediated crisis communication (SMCC) research: An analysis of published articles in 2002-2014. In L. Austin & Y. Jin (Eds.), Social Media and Crisis Communication (pp. 9–20). https://doi.org/10.4324/9781315749068-2

Cheng, Y. (2016). Activism in China: Power and Confrontation Strategies in a Chinese Village. China Media Research, 12(2), 90–104.

Huang, Y. H., Wu, F., Cheng, Y., & Lyu, C. (2016). Crisis Communication Research in the Chinese Mainland. In A. Schwarz, M. Seeger, & C. Auer (Eds.), The Handbook of International Crisis Communication Research (pp. 269–282). https://doi.org/10.1002/9781118516812.ch25

Huang, Y.-H. C., Wu, F., & Cheng, Y. (2016). Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice. Public Relations Review, 42(1), 201–213. https://doi.org/10.1016/J.PUBREV.2015.11.015

Cheng, Y. (2018). How Social Media Is Changing Crisis Communication Strategies: Evidence from the Updated Literature. Journal of Contingencies and Crisis Management, 26(1), 58–68. https://doi.org/10.1111/1468-5973.12130

Cheng, Y. (2016). Social media keep buzzing! A test of contingency theory in China’s Red Cross credibility crisis. International Journal of Communication, 10, 1–20. Retrieved from http://dx.doi.org/1932

Cheng, Y. (2016). The third-level agenda-setting study: an examination of media, implicit, and explicit public agendas in China. Asian Journal of Communication, 26(4), 319–332. https://doi.org/10.1080/01292986.2015.1130159

Cheng, Y. (2016). Who is leading whom in the General Motors recall: Understanding media impacts on public relations efforts, public awareness, and financial markets. Research Journal of the Institute for Public Relations, 3(1), 1–25. Retrieved from https://instituteforpr.org/wp-content/uploads/Yang-Cheng.pdf.

Cheng, Y. (2015). The rapport management of sellers: Exploring the seller-buyer relationship in small and medium-sized enterprises of China. China Media Research, 11(3), 73–86.

Cheng, Y., & Chan, C. M. (2015). The third level of agenda setting in contemporary China: Tracking descriptions of moral and national education in media coverage and people’s minds. International Journal of Communication, 9, 1090–1107. Retrieved from https://ijoc.org/index.php/ijoc/article/view/3249

Cheng, Y., Liang, J., & Leung, L. (2014). Social network service use on mobile devices: An examination of gratifications, civic attitudes and civic engagement in China. New Media & Society, 17(7), 1096–1116. https://doi.org/10.1177/1461444814521362

Huang, Y. H., & Cheng, Y. (2013). China, Hong Kong, and Taiwan, Practice of Public Relations in. In R. Heath (Ed.), Encyclopedia of Public Relations (pp. 111–115). https://doi.org/10.4135/9781452276236.n64

Cheng, Y., Guo, J., Jiang, Q., Meng, C., & Wang, Y. Q. (2013). The media effects on the acculturation of mainland Chinese students in Hong Kong. Journal of Radio & Television Studies, 36, 91–114.

Fan, D. L., & Cheng, Y. (2009). The current status and development countermeasure of the venture capital investment of Chinese companies. Modern Economics, 8(7), 2830.