2020 journal article
Technical Communication is a Social Medium
TECHNICAL COMMUNICATION QUARTERLY, 29(4), 427–439.
TL;DR:
This research describes uses of technical communication that manage the content users share in online communities and argues how professional technical communicators can help.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Source: Web Of Science
Added: October 5, 2020
ABSTRACT Technical communicators can manage the content users share in online communities, but this is only feasible if the users act like a community with a shared understanding of what the software does. When they do not, users discuss technologies as unsettled objects and rely on technical communication to socially construct them. This research describes such uses of technical communication and argues how professional technical communicators can help.