Jason Swarts
Technical Writing, Networked Communication, Discourse Analysis, Rhetoric of Technology, Writing Technologies
Works (48)
Updated: April 4th, 2024 12:12
2022 journal article
Infrastructural support of users' mediated potential
Communication Design Quarterly, 10(2), 10–21.
TL;DR:
A model of users is presented, situating them amid infrastructures that extend their ability to take rhetorical action, and a heuristic for analyzing infrastructure as an extension of a user's "mediated potential" for rhetorical action is explained and demonstrated.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
9. Industry, Innovation and Infrastructure
(OpenAlex)
Sources: Crossref, NC State University Libraries
Added: March 4, 2023
2022 journal article
author keywords: topics; context; documentation; user experience; navigation
TL;DR:
Investigation of how relative "that" and "which" clauses are used to signal context in writing that is intended to be free of obligatory contextual connections to other topics in a documentation set finds it easier for readers who need context to find it.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science; OpenAlex)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: April 8, 2022
2022 article
Uses of Metadiscourse in Online Help
Swarts, J. (2022, August 11). WRITTEN COMMUNICATION, Vol. 39.
author keywords: user experience; usability; help documentation; topics; micro-instruction
TL;DR:
The patterns of language use in topic-based writing reveal how metadiscourse might help readers address reader experience issues, which creates user experience issues related to attention as well as information selection, ordering, processing, and navigation.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science; OpenAlex)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: August 29, 2022
2020 conference paper
Addressing the speculative "you": Contextualizing the readers of documentation
SIGDOC 2020 - Proceedings of the 38th ACM International Conference on Design of Communication.
TL;DR:
The poster presents a corpus analysis of a stylistic feature of topic-based documentation: the speculative “you” that signals important information to help readers adapt the content for their situated uses.
(via Semantic Scholar)
Source: ORCID
Added: March 3, 2023
2020 journal article
Technical Communication is a Social Medium
TECHNICAL COMMUNICATION QUARTERLY, 29(4), 427–439.
TL;DR:
This research describes uses of technical communication that manage the content users share in online communities and argues how professional technical communicators can help.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: October 5, 2020
2020 chapter book
Writing About Structure In Dita
Source: Crossref
Added: March 4, 2023
2020 chapter
Writing about structure in DITA
In Teaching Content Management in Technical and Professional Communication (pp. 155–175). http://www.scopus.com/inward/record.url?eid=2-s2.0-85088625088&partnerID=MN8TOARS
Source: ORCID
Added: March 3, 2023
2019 monograph
Coding Streams of Language: Techniques for the Systematic Coding of Text, Talk, and Other Verbal Data
wac.colostate.edu (publisher PDF)
UN Sustainable Development Goal Categories
4. Quality Education
(OpenAlex)
Sources: Crossref, NC State University Libraries
Added: January 23, 2022
2019 journal article
Humanistic communication in information centric workplaces
Communication Design Quarterly, 7(4), 17–31.
UN Sustainable Development Goal Categories
4. Quality Education
(OpenAlex)
Sources: Crossref, NC State University Libraries
Added: March 3, 2023
2019 journal article
Open-Source Software in the Sciences: The Challenge of User Support
JOURNAL OF BUSINESS AND TECHNICAL COMMUNICATION, 33(1), 60–90.
author keywords: science writing; manual writing/instructions; open source; empirical qualitative research; user support
TL;DR:
Looking at questions asked in user communities for chemistry software projects, the author found that for software supported by feature-based documentation, problems of transparency and learnability are prominent, leading users to have difficulty reconciling disciplinary practices and values with software operations.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: December 31, 2018
2018 journal article
Locating and Describing the Work of Technical Communication in an Online User Network
IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION, 61(4), 356–371.
author keywords: Documentation strategy; network analysis; user networks; user support
TL;DR:
This study examines an online user network for an open-source software product and asks how to study online user networks, with the aim of identifying important people, practices, and relationships associated with the kind of technical communication practiced in those settings.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: December 10, 2018
2018 book
Wicked, Incomplete, and Uncertain
Source: ORCID
Added: March 3, 2023
2017 book
TOGETHER WITH TECHNOLOGY: Writing Review, Enculturation, and Technological Mediation
In Together with Technology: Writing Review, Enculturation, and Technological Mediation (pp. 1–179).
Source: ORCID
Added: March 3, 2023
2016 journal article
Composing Networks: Writing Practices on Mobile Devices
WRITTEN COMMUNICATION, 33(4), 385–417.
author keywords: professional writing; domestic writing; composing; knowledge work; coordination; writing with phones; writing and location; mobilities; networking
TL;DR:
The author portrays the networking activity of mobile phone users as translation, what Latour describes as an infralanguage to which different disciplinary perspectives can be appended, to create coordinated networks of professional and domestic activity.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: August 6, 2018
2015 chapter
Context
In Keywords in Writing Studies (pp. 42–46). http://www.scopus.com/inward/record.url?eid=2-s2.0-84952025057&partnerID=MN8TOARS
Source: ORCID
Added: March 3, 2023
2015 journal article
Help is in the Helping: An Evaluation of Help Documentation in a Networked Age
Technical Communication Quarterly, 24(2), 164–187.
author keywords: documentation; forums; instruction sets; networks
TL;DR:
A quantitative descriptive study of practices in four software forums in which help can be pursued in a network fashion that differs from traditional help documentation is described.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Crossref, ORCID, NC State University Libraries
Added: December 11, 2020
2015 chapter
Network
In Keywords in Writing Studies (pp. 120–124). http://www.scopus.com/inward/record.url?eid=2-s2.0-84951967824&partnerID=MN8TOARS
Source: ORCID
Added: March 3, 2023
2015 journal article
Visualizing and Tracing: Research Methodologies for the Study of Networked, Sociotechnical Activity, Otherwise Known as Knowledge Work
Technical Communication Quarterly, 24(1), 14–44.
author keywords: actor network; methodology; network analysis; networks
TL;DR:
This article demonstrates, by example, 2 approaches to the analysis of knowledge work: a Latourian actor–network theory analysis and a network analysis.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Crossref, ORCID, NC State University Libraries
Added: December 11, 2020
2015 journal article
What user forums teach us about documentation and the value added by technical communicators
Technical Communication, 62(1), 1–2. http://www.scopus.com/inward/record.url?eid=2-s2.0-84930732773&partnerID=MN8TOARS
Source: ORCID
Added: March 3, 2023
2014 article
The trouble with networks: Implications for the practice of help documentation
Journal of Technical Writing and Communication, Vol. 44, pp. 253–275.
TL;DR:
The author concludes that traditional documentation is developed around an antiquated notion of “task,” which leads to restrictive ways of thinking about problems that users encounter and the solutions that might be appropriate.
(via Semantic Scholar)
Source: ORCID
Added: March 3, 2023
2013 journal article
Being Somewhere: The Meaning(s) of Location in Mobile Rhetorical Action
Enculturation, 15. https://www.enculturation.net/being-somewhere
Source: NC State University Libraries
Added: March 26, 2023
2013 chapter
How do work tools shape and organize the work of technical communication?
In J. Johnson-Eilola & S. Selber (Eds.), Solving Problems in Technical Communication (pp. 146–164). Chicago, IL: University of Chicago.
Ed(s): J. Johnson-Eilola & S. Selber
Source: NC State University Libraries
Added: March 26, 2023
2012 journal article
Communication design
Communication Design Quarterly, 1(1), 12–15.
UN Sustainable Development Goal Categories
4. Quality Education
(OpenAlex)
Sources: Crossref, NC State University Libraries
Added: March 4, 2023
2012 journal article
New modes of help: Best practices for instructional video
Technical Communication, 59(3), 195–206. http://www.scopus.com/inward/record.url?eid=2-s2.0-84867553682&partnerID=MN8TOARS
Sources: NC State University Libraries, ORCID
Added: August 6, 2018
2012 journal article
YouTutorial: A Framework for Assessing Instructional Online Video
Technical Communication Quarterly, 21(1), 6–24.
author keywords: assessment; instructional video; multimedia; tutorials; YouTube
TL;DR:
An approach—a rubric—for assessing the instructional content of tutorial videos that considers the specific roles of modal and multimodal content in effective delivery is presented.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science; OpenAlex)
Sources: Crossref, ORCID, NC State University Libraries
Added: February 24, 2020
2011 journal article
Technological Literacy as Network Building
Technical Communication Quarterly, 20(3), 274–302.
TL;DR:
The role of technological literacy as a force of network building accomplished through a mechanism of translation is explored, from the comments of experienced technical communicators.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science; OpenAlex)
Sources: Crossref, ORCID, NC State University Libraries
Added: December 11, 2020
2010 journal article
Recycled Writing: Assembling Actor Networks From Reusable Content
JOURNAL OF BUSINESS AND TECHNICAL COMMUNICATION, 24(2), 127–163.
author keywords: reusable writing; single sourcing; actor-network theory; utterances; hybridity; content management
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science; OpenAlex)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: August 6, 2018
2009 journal article
Guest Editors' Introduction: New Technological Spaces
Technical Communication Quarterly, 18(3), 211–223.
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
11. Sustainable Cities and Communities
(OpenAlex)
Sources: Crossref, ORCID, NC State University Libraries
Added: February 24, 2020
2009 conference paper
The collaborative construction of 'fact' on wikipedia
SIGDOC'09 - Proceedings of the 27th ACM International Conference on Design of Communication, 281–288.
TL;DR:
This research will show how the authors can be more effective consumers, producers, and managers of wiki information by understanding how collaboration shapes facts by examining how participation shapes facts on Wikipedia.
(via Semantic Scholar)
Sources: NC State University Libraries, ORCID, NC State University Libraries
Added: August 6, 2018
2009 chapter
Usability testing in the writing classroom: Testing across a continuum of instrumentality
In S. Miller-Cochran & S. Rodrigo (Eds.), Rhetorically Rethinking Usability (pp. 191–212). Cresskill, NJ: Hampton.
Ed(s): S. Miller-Cochran & S. Rodrigo
Source: NC State University Libraries
Added: March 26, 2023
2008 journal article
Effective information design for PDAs in veterinary medical education
JOURNAL OF VETERINARY MEDICAL EDUCATION, 35(1), 118–128.
author keywords: e-technology; e-learning; skills; knowledge; professional attributes
MeSH headings : Access to Information; Attitude to Computers; Computers, Handheld / statistics & numerical data; Databases as Topic; Delivery of Health Care / methods; Education, Veterinary / methods; Humans; United States
TL;DR:
Analysis of how fourth-year students in a veterinary medicine program use their PDAs in their clinical education is analyzed, and suggestions for designing information to meet their needs are offered.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
3. Good Health and Well-being
(Web of Science)
4. Quality Education
(OpenAlex)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: August 6, 2018
2008 article
Information technologies as discursive agents: Methodological implications for the empirical study of knowledge work
Journal of Technical Writing and Communication, Vol. 38, pp. 301–329.
TL;DR:
The discursive agency of ICTs, explores the discursive operations they mediate, and the coordination that emerges are theorized and a study methodology for the empirical observation of such interactions is models.
(via Semantic Scholar)
Sources: NC State University Libraries, ORCID, NC State University Libraries
Added: August 6, 2018
2008 book
Together with technology: Writing review, enculturation, and technological mediation
UN Sustainable Development Goal Categories
4. Quality Education
(OpenAlex)
Sources: NC State University Libraries, NC State University Libraries
Added: August 6, 2018
2007 journal article
Mobility and Composition: The Architecture of Coherence in Non-places
TECHNICAL COMMUNICATION QUARTERLY, 16(3), 279–309.
TL;DR:
This paper considers how veterinary students compose narratives of patient care by discussing the labor required to uncover narrative agents and actions, arrange them in time, posit causal connections, and assemble the elements into a coherent narrative.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: August 6, 2018
2007 chapter
Walking with texts: Using PDAs to manage textual information
In B. Hawk, D. Rieder, & O. Oviedo (Eds.), Digital Tools in Cultural Contexts: Implications of New Media (pp. 101–103). Minneapolis, MN: University of Minnesota.
Ed(s): B. Hawk, D. Rieder & O. Oviedo
Source: NC State University Libraries
Added: March 26, 2023
2006 journal article
Coherent fragments - The problem of mobility and genred information
WRITTEN COMMUNICATION, 23(2), 173–201.
author keywords: genre; embeddedness; PDAs; medical writing; writing technologies
TL;DR:
The author finds that context and the degree of mobility both influence student perception of this composition burden, and explores the nature of this compositions burden in a case study of veterinary students.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science; OpenAlex)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: August 6, 2018
2005 chapter
Deprivatization at Work: Mediating Technologies of Writing Review
In M. Nugent & D. Bell (Eds.), Toward Deprivatized Pedagogy (pp. 181–195). Cresskill, NJ: Hampton.
Ed(s): M. Nugent & D. Bell
Source: NC State University Libraries
Added: March 26, 2023
2005 journal article
PDAs in medical settings: The importance of organization in PDA text design
IEEE Transactions on Professional Communication, 48(2), 161–176.
TL;DR:
Results from a survey of medical professionals reveal that medical professionals read PDA-based texts nonlinearly, in short bursts, and without need of a narrative-based organization.
(via Semantic Scholar)
Sources: NC State University Libraries, ORCID, NC State University Libraries
Added: August 6, 2018
2004 article proceedings
Cooperative writing
Presented at the SIGDOC04: ACM 22nd Annual International Conference on Documentation 2004.
Event: SIGDOC04: ACM 22nd Annual International Conference on Documentation 2004
TL;DR:
This case study explores the ways that a group of writers built coordination through while drafting a survey research instrument and recommends ways to consider technology purchases to support cooperation.
(via Semantic Scholar)
Sources: Crossref, NC State University Libraries
Added: March 4, 2023
2004 conference paper
Cooperative writing: Achieving coordination together and apart
Proceedings of the 22nd Annual International Conference on Design of Communication - The Engineering of Quality Documentation, 83–89. http://www.scopus.com/inward/record.url?eid=2-s2.0-13344269615&partnerID=MN8TOARS
Source: ORCID
Added: March 3, 2023
2004 journal article
Technological mediation of document review - The use of textual replay in two organizations
JOURNAL OF BUSINESS AND TECHNICAL COMMUNICATION, 18(3), 328–360.
author keywords: writing review; mediation; technology
TL;DR:
Findings show that reviews mediated by textual replay directed greater attention to issues concerning writing and revision processes and the reviewers offered more tentative revision suggestions and more often enlisted the writers’ participation in articulating, proposing, and implementing the revisions.
(via Semantic Scholar)
UN Sustainable Development Goal Categories
4. Quality Education
(Web of Science; OpenAlex)
Sources: Web Of Science, ORCID, NC State University Libraries
Added: August 6, 2018
2004 article
Textual grounding: How people turn texts into tools
Journal of Technical Writing and Communication, Vol. 34, pp. 67–89.
TL;DR:
This article explores document review as a practice in which grounding is the object of discussion (how others use the reviewed documents) and a practice by which review is facilitated, and discusses three practices by which texts are grounded as tools in document reviews.
(via Semantic Scholar)
Sources: NC State University Libraries, ORCID, NC State University Libraries
Added: August 6, 2018
2003 conference paper
Writer training: Complementary models of document review in the classroom and at work
Proceedings/STC, Society for Technical Communication Annual Conference, 214–219. http://www.scopus.com/inward/record.url?eid=2-s2.0-0038602708&partnerID=MN8TOARS
Source: ORCID
Added: March 3, 2023
2001 conference paper
Rethinking the evaluation of writing in engineering courses
Proceedings - Frontiers in Education Conference, 1. http://www.scopus.com/inward/record.url?eid=2-s2.0-0035201832&partnerID=MN8TOARS
Source: ORCID
Added: March 3, 2023
2001 journal article
Speaking in Tongues: Coordinating Multiliterate Work of Tutors and Students Across Disciplines
Language and Learning Across the Disciplines, 5(2), 1–20.
UN Sustainable Development Goal Categories
4. Quality Education
(OpenAlex)
Sources: Crossref, NC State University Libraries
Added: March 4, 2023
2000 conference paper
Document collaboration and tacit knowledge
IPCC/SIGDOC 2000: Technology and Teamwork - Proceedings, IEEE Professional Communication Society International Professional Communication Conference and ACM Special Interest Group on Documentation Conference, 407–418.
TL;DR:
Discusses how process documents, i.e. video recordings of a person's writing, mediate the way people collaborate with one another to construct texts to facilitate greater collaboration and coordination between the different perspectives of the collaborators.
(via Semantic Scholar)
Source: ORCID
Added: March 3, 2023
1999 conference paper
The virtue of virtual objects
Proceedings of the European Conference on Computer-Supported Cooperative Work. Presented at the European Conference on Computer-Supported Cooperative Work (ECSCW Conference), Copenhagen, Denmark.
Event: European Conference on Computer-Supported Cooperative Work (ECSCW Conference) at Copenhagen, Denmark
Source: NC State University Libraries
Added: March 26, 2023
1997 journal article
Postmodern pedagogies and the death of civic humanism
Social Epistemology, 11(3-4), 339–348.
Source: ORCID
Added: March 3, 2023
Employment
Updated: June 28th, 2018 17:05
2002 - present
North Carolina State University Raleigh, North Carolina, US
Professor
English
Education
Updated: June 28th, 2018 17:06
1998 - 2002
Rensselaer Polytechnic Institute Troy, NY, US
Ph.D. Communication and Rhetoric
Language Literature and Communication
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