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2022 journal article
Signaling Context in Topic-Based Writing
TECHNICAL COMMUNICATION, 69(1), 40–53.
2022 article
Uses of Metadiscourse in Online Help
Swarts, J. (2022, August 11). WRITTEN COMMUNICATION.
2020 journal article
Technical Communication is a Social Medium
TECHNICAL COMMUNICATION QUARTERLY, 29(4), 427–439.
2019 monograph
Coding Streams of Language: Techniques for the Systematic Coding of Text, Talk, and Other Verbal Data
2019 journal article
Open-Source Software in the Sciences: The Challenge of User Support
JOURNAL OF BUSINESS AND TECHNICAL COMMUNICATION, 33(1), 60–90.
2018 journal article
Locating and Describing the Work of Technical Communication in an Online User Network
IEEE TRANSACTIONS ON PROFESSIONAL COMMUNICATION, 61(4), 356–371.
2018 book
Wicked, incomplete, and uncertain: user support in the wild and the role of technical communication
Logan, Utah: Utah State University Press.
2016 journal article
Composing networks: Writing practices on mobile devices
Written Communication, 33(4), 385–417.
2015 journal article
Help is in the Helping: An Evaluation of Help Documentation in a Networked Age
Technical Communication Quarterly, 24(2), 164–187.
2015 journal article
Visualizing and Tracing: Research Methodologies for the Study of Networked, Sociotechnical Activity, Otherwise Known as Knowledge Work
Technical Communication Quarterly, 24(1), 14–44.
2012 journal article
New modes of help: Best practices for instructional video
Technical Communication (Society for Technical Communication), 59(3), 195–206.
2012 journal article
YouTutorial: A Framework for Assessing Instructional Online Video
Technical Communication Quarterly, 21(1), 6–24.
2011 journal article
Technological Literacy as Network Building
Technical Communication Quarterly, 20(3), 274–302.
2010 journal article
Recycled writing: Assembling actor networks from reusable content
Journal of Business and Technical Communication, 24(2), 127–163.
2009 journal article
Guest Editors' Introduction: New Technological Spaces
Technical Communication Quarterly, 18(3), 211–223.
2009 conference paper
The collaborative construction of 'fact' on Wikipedia
Sigdoc'09: Proceedings of the 27th ACM International Conference on Design of Communication, 281–288.
2008 journal article
Effective information design for PDAs in veterinary medical education
Journal of Veterinary Medical Education, 35(1), 118–128.
2008 journal article
Information technologies as discursive agents: Methodological implications for the empirical study of knowledge work
Journal of Technical Writing and Communication, 38(4), 301–329.
2008 book
Together with technology: Writing review, enculturation, and technological mediation
2007 journal article
Mobility and composition: The architecture of coherence in non-place
Technical Communication Quarterly: TCQ, 16(3), 279–310.
2006 journal article
Coherent fragments: The problem of mobility and genred information
Written Communication, 23(2), 173–201.
2005 journal article
PDAs in medical settings: The importance of organization in PDA text design
IEEE Transactions on Professional Communication, 48(2).
2004 journal article
Technological mediation of document review - The use of textual replay in two organizations
Journal of Business and Technical Communication, 18(3), 328–360.
2004 journal article
Textual grounding: How people turn texts into tools
Journal of Technical Writing and Communication, 34(1), 67–89.