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2008 journal article
CREATING APPROPRIATE GRAPHICS FOR BUSINESS SITUATIONS
BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY, 71(1), 71–75.
2007 journal article
Assessing a hybrid format
JOURNAL OF BUSINESS AND TECHNICAL COMMUNICATION, 22(1), 92–110.
2005 journal article
Optimizing ROI of time-to-market practices
RESEARCH-TECHNOLOGY MANAGEMENT, 48(3), 47–57.
2003 chapter
Writing review as an opportunity for individuation
In Professional writing and rhetoric: readings from the field (pp. 103–170). New York: Longman.
2002 chapter
Ethnographic research
In L. J. Gurak & M. M. Lay (Eds.), Research in technical communication. Westport, Conn.: Praeger.
Ed(s): L. Gurak & M. Lay
2001 journal article
Service learning partnerships: is there a snake in the garden?
NSEE Quarterly, 27(1).
1999 article
Coherence Scoring Manual
1999 journal article
Moving from print to digital media
Works and Days, 17/18(1999/2000), 139–156.
1999 review
Other floors, other voices: A textography of a small university building, by John M. Swales
[Review of ]. Journal of Business Communication, 36(4).
1998 journal article
A newcomer gains power: An analysis of the role of rhetorical expertise
Journal of Business Communication, 35(4).
1998 journal article
How newcomers learn to write: Resources for guiding newcomers
IEEE Transactions on Professional Communication, 41(3).
1998 journal article
Learning to write in organizations: What newcomers learn about writing on the job
IEEE Transactions on Professional Communication, 41(2).
1998 book
The dynamics of writing review: Opportunities for growth and change in the workplace
Stamford, CN: Ablex Pub. Corp.
1997 chapter
On taking organizations seriously: Organizations as social contexts for technical communication
In Foundations for teaching technical communication: Theory, practice, and program design: Vol. 1. Greenwich, Connecticut.
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